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USDⓈ contract FAQ
How does the system respond if USDC experiences a de-peg? The system will monitor the exchange rate fluctuations of stablecoins such as USDC. If there is a risk of depegging, the function to convert USD liabilities to USDC liabilities will be suspended. At the same time, the platform will activate emergency mechanisms, such as using the risk reserve fund to cover part of the risk. Is USDG exposed to de-peg risk as well?Published on Oct 17, 2025Updated on Apr 7, 20264How do I join a video call with customer support?
You can also locate your ticket in your inbox and join the video verification call directly from the email notification. On the webI can login to my OKX account Log into your OKX account and go to My tickets page Select the Join video call under your Active tickets to join the video call Join video call from your active ticketsI can't login to my OKX account Go to your email and join the video call queue when you're ready.Published on Aug 26, 2025Updated on Apr 6, 202649Tradeback voucher FAQ
If you activate a new voucher, your currently activated voucher will be de-activated. De-activated vouchers can no longer be used. Select the Activate button to activate your voucherHow do I check which trades are eligible? In each tradeback voucher, click on the Information icon (i) to check the voucher details. In the Voucher details section, we display the eligible trading products and base currencies.Published on Nov 6, 2025Updated on Jan 20, 202636OKX Web3 FAQ
Wallet Address Blacklisting: We aggregate lists of banned wallet addresses from global authorities (such as the FBI, UN, and OFAC) and known hacking incidents. We also partner with third-party chainalytics firms, such as Elliptic, to update blacklisted wallets in real time. Strict Enforcement: Blacklisted wallet addresses can't use our Web3 Wallet software to make transactions.Published on Jan 19, 2026Updated on Feb 27, 202675Why did my identity verification fail?
When P2P trading features are restricted, video verification cannot be performed. Please wait until the restriction is lifted, then proceed with video verification. Under 18 Years Old Users must be 18 years old or above to complete identity verification. Country/Region Not Supported Our services are not available in all countries or regions. Certain jurisdictions are restricted or may only receive limited services. Learn more in Terms of Service.Published on Sep 5, 2023Updated on Apr 8, 202611,529What are NFTs?
They can be a representation of practically anything from art, to collectibles, music, videos, gaming gear, and much more. NFT v.s. FT NFT stands for Non Fungible Tokens. It's the only and inseparable token, such as Cryptokitties, tokenized digital tickets. FT (Fungible Token), generally refers to native tokens of a blockchain network, or tokens minted under fungible token standards. For example, BTC, ETH, USDC, and USDT are fungible tokens.Published on Dec 26, 2022Updated on Feb 9, 20262,866Exploring OKX NFT marketplace: your gateway to exclusive collections
Here, users can find art, music, virtual goods, and more made by famous artists from around the world. These exclusive collections allow users to own and trade unique digital assets that hold intrinsic and cultural value.Seamless Integration with Leading NFT Platforms OKX has exclusive collections and allows users to bring their NFTs from other marketplaces into their OKX NFT wallet.Published on Dec 28, 2023Updated on Sep 12, 2025518How to claim my RL OKXclusive Pass?
[2] Click Claim for free [3] Click Submit details, and enter your personal info to submit [4] RL OKXclusive Pass will appear in your wallet in a minute [5] Go back to home > Click My assets > NFTs to view your OKXclusive Pass Terms and Conditions Rolling Loud Music Festival Promotion Mint a Rolling Loud NFT on OKX Wallet and get an exclusive NFT that unlocks access to the Rolling Loud Music Festival and other perks. It is free, create a wallet, verify age, and claim the ticket.Published on Apr 5, 2023Updated on Sep 12, 202538How to contact a third-party payment channel?
You may reach out to the third-party payment channels via contact details below: Fiat partner How to contact Simplex https://www.simplex.com/support/ Banxa https://support.banxa.com/en/support/tickets/new MoonPay https://www.moonpay.com/contact-us Mercuryo mailto: support@mercuryo.io Coinify https://help.coinify.com/hc/en-us/requests/new UTORG https://utorg.pro/contacts/ Advcash https://support.advcash.com/hc/en-us/requests/new Fiahub https://www.fiahub.com/livechat/ Itez https://itez.com/contactsPublished on Aug 2, 2023Updated on Feb 11, 2026135How do I check the status of my returned withdrawal?
The video must be one continuous recording (no edits or multiple clips). If the video file is too large, upload it to a cloud drive and share the link (ensure access permissions are granted).Where can I find my withdrawal TXID? Log in to your account at okx.com, go to the Assets and select Withdraw. On this page, you can view your withdrawal history and find the TXID for the specific transaction. TXID can be found in your withdrawal historyPublished on Oct 30, 2023Updated on Feb 9, 2026285How do I enable camera and photo access to upload required documents?
Next, return to Privacy & Security, select Camera, and enable permissions for the OKX app.Huawei Open your phone's Settings > Apps > App Management > OKX > Permissions, then enable Storage and Camera permissions.VIVO Open your phone's Settings > Apps > App Management > OKX > Permissions > Set Camera and Photos & Videos to Allow full access, then complete the setup.Xiaomi Open your phone's Settings > App Settings > OKX > Permission Management > Set Camera and Photos & Videos to Always allow.Published on Jan 27, 2025Updated on Feb 1, 202611,587How do I become part of the OKX P2P Merchant Program?
Meet 4 verification requirementsCondition 1: Complete [Video Verification]. Video verification needs to be done in [C2C Buy Crypto]. Open the App homepage, tap [C2C Buy Crypto], then select [My] - [C2C Video Verification] - [Start Recording].Published on Nov 25, 2022Updated on Jan 29, 2026716How can you grab exclusive opportunities with OKX Launchpad?
These include: Music Concerts: Exclusive NFTs for popular artists' concerts have been in high demand, providing fans with collectible memorabilia and access to unique concert experiences. Sports Events: Rare digital collectibles tied to sports events and athletes have captivated fans and collectors, offering them a piece of history in the form of NFTs.Published on Nov 10, 2023Updated on Sep 12, 202558How do I sell crypto on OKX P2P trading?
You can watch the video tutorial from the OKX website > Buy crypto > P2P trading > More > P2P guide.On the app Log in to your account on the OKX App and select Buy crypto > P2P trading Open P2P trading from homepage Select Sell at the top and select the local currency you want to receive. Feel free to use Filters to check the results by payment method, amount, and other options. Select an offer by selecting the relevant Sell button.Published on Aug 22, 2023Updated on Apr 8, 20267,507Unseen City Shirts - The Roses and The Bees - NFT FAQ
Here is a video of how you can create one. Why do I need to use a wallet? A wallet is a safe place to store your digital collectibles. Each wallet holds a unique address that only you can access. You can connect your OKX Web3 or compatible wallet. How long do I have to claim my collectible? Each collectible is open for 72 hours. Opens - 22.04 10AM BST Closes - 25.05 9:59 BST When will the rarity of my NFT be revealed? The rarity of your NFT will be revealed on 27.04.Published on Apr 19, 2024Updated on Sep 8, 202523