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What onboarding information is required for a family office?
What's a family office? Family offices are entities set up to facilitate trading, investing, or other financial transactions using the personal wealth of the companies’ ultimate beneficial owners.Who are the key persons for a family office?Published on Oct 13, 2023Updated on Feb 12, 202669OKX x McLaren NFT Sweepstakes Terms & Conditions
Virtual Driver Briefing: This prize includes a virtual driver meet-and-greet via Zoom, which will be available for the winner in 2024 season at a date suitable for both the winner and driver. This prize must be used in 2024 or the winner will automatically forfeit it.Published on Apr 25, 2024Updated on Sep 8, 2025607OKX x McLaren: Digital Collectibles FAQs
At the 2024 season's end, one last collectible will be released. To claim it, you need a collectible of any rarity from each race. This drop will feature Rare and Ultra-Rare digital collectibles with special prizes. A Classic collectible does not have an associated reward, but is still a piece of authentic McLaren memorabilia. If you mint a Classic collectible you could still win a prize by collecting one collectible from each race of the season.Published on Jun 5, 2024Updated on Sep 8, 20256What should I do if I’ve paid but the seller didn't release the crypto?
After making the payment to buy crypto, you need to select I have paid on the page so the seller can release the crypto to you. If the seller didn't release crypto for a significant amount of time, you can contact the seller through the order chat. However, if you can't reach the seller, kindly submit a dispute as soon as possible.Seller forgot to release crypto or hasn't verified the paymentWhat should I do as a buyer: You can contact the seller through the order chat.Published on Mar 20, 2023Updated on Feb 3, 20261,764What should I do if I release crypto but haven’t received payment?
If you mistakenly release crypto without receiving payment, kindly file a dispute promptly.Published on Mar 17, 2023Updated on Feb 2, 202695Why did my identity verification fail?
Video Verification Issues for Hearing-Impaired Users Find an immediate family member to assist (as a helper). Submit the following documents: Your disability certificate Photos of the front and back of your ID card Photos of the front and back of the immediate family member’s ID card Photos of the personal information page of both your and your immediate family member’s household registration Go to OKX help center and submit a feedback form for the required materials as instructed.Published on Sep 5, 2023Updated on Apr 8, 202611,529How do I set up wallet release for my DEX trading wallet?
Note: After releasing the wallet, the DEX trading wallet cannot be used for DEX trading anymore. Currently, wallet release is the only way to disable the DEX trading wallet.How does wallet release work?Published on Sep 24, 2025Updated on Apr 6, 202666How do I review my trading history?
Go to Assets > Order center Extend the assets menu open and select Order center Choose between Order History or Trade History View either order history or trading history Apply filters by date, asset or instrument Select any trade to see full execution details Note: Look at your best and worst trades side by side to spot patterns. Use date filters to compare performance over different market conditions. Export data (Web only) for deeper analysis with external tools.Published on Jun 22, 2025Updated on Apr 6, 202623OKX P2P dispute handling rules
OKX reserves the right to suspend or terminate the accounts of uncooperative or bad-faith* users during the process. 3. Delay in releasing ordered crypto by the seller: If the buyer completes the payment through real-time payment but the seller fails to release the crypto within 15 minutes, OKX customer support will contact the seller to complete the order. If the seller doesn't respond within the specified timeframe, OKX customer support will manually handle the release of the ordered crypto.Published on Aug 28, 2023Updated on Mar 11, 20261,111How do I turn on the Economic Calendar on the original chart?
It's a valuable tool designed to keep you informed about real-time updates on major economic events and announcements such as interest rate decisions, employment reports, and GDP releases providing critical insights for traders looking to stay ahead of market trends. How to activate the Economic Calendar?Published on Mar 10, 2025Updated on Mar 24, 20263Which types of institutions are supported by OKX?
Privately owned financial Institution Privately owned company Fund Family office (private investment vehicle) Non-profit organization Trust Government-owned enterprise Publicly traded company If you're wondering about your type of institution, learn more about it here.Published on Jan 29, 2025Updated on Sep 27, 202541What should I do if I made a P2P payment mistake when buying crypto?
The merchant's phone number shown on the page is a temporary virtual number and expires after 3 minutes. You can return to the order page to obtain it again. Please don't enable call blocking after submitting a dispute, as we may contact you by phone.Published on Mar 20, 2023Updated on Apr 7, 2026315How do I enable or disable my Trader Mode?
Important Reminder: The Trader Mode feature is currently being upgraded and is being gradually rolled out through a gray release. This article is written based on the latest version of the Trader Mode feature. If your account has not yet been included in the gray release, the interface and actual user experience may still reflect the previous version and differ from the descriptions in this article. This is expected behavior.Published on Aug 22, 2025Updated on Mar 23, 2026213How can I protect myself from scammers?
We'll release the crypto to the buyer's account after the seller confirms the payment has been received and selects the Release Crypto option.2. What should I do if I'm dealing with a scammer or have been scammed? Raise a dispute immediately if you find any suspicious activities or scammers during the transaction process. Our customer support team will look into it and contact you. Learn how to raise a dispute here.3. How can I further safeguard myself if I'm a seller?Published on Aug 21, 2023Updated on Mar 3, 202612,075How do I trade in CeDeFi trading?
Confirm the transaction using your Passkey, and the system will automatically complete it on the blockchain.3. How do I check and manage my assets in DEX trading wallet? Once the trade is completed, your tokens will be deposited into your DEX trading wallet. Go to the Assets page to check your holdings and profit/loss, and manage them by selling or transferring at any time.4. How do I use the wallet release feature for my DEX trading wallet?Published on Sep 24, 2025Updated on Mar 4, 20265