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How do I add my emergency contact?
Confirm your emergency contact details after review Once your emergency contact is successfully saved, you can always come back to update your emergency contact. What your emergency contact looks like, and you can always update itWhen will the emergency contact be contacted? If your account stays inactive for the period you've chosen, we'll first try to contact you by email and SMS.Published on Jul 24, 2025Updated on Feb 12, 2026259How do I manage my collection on OKX Marketplace?
For more information, you can always refer to this article to find out more about modifying your collection.Published on Jun 7, 2024Updated on Jan 26, 20262,484How do I manage my BTC collection on OKX Marketplace?
For more information, you can always refer to this article to find out more about modifying your BTC collections.Published on Jun 7, 2024Updated on Sep 12, 2025825What can help prevent P2P crypto scams and protect my assets?
Only seek support from official channels: always seek assistance from customer service through our chatbot. To learn about other types of scams, visit here.Published on Sep 2, 2023Updated on Feb 12, 20261,459How can I protect myself from scammers?
Always check the email address to make sure the domain matches with the service domain. Raise a dispute if the domains don't match. Be cautious of 'partial payment or amount manipulation' scams. Scammers may place an order for a large amount (for example, 50,000) but only pay a much smaller amount, such as 5,000 or even 0.01. They may send fake or edited screenshots to rush you into releasing tokens. Always verify the actual amount received in your account before releasing the token.Published on Aug 21, 2023Updated on Mar 3, 202612,065How do I protect myself from new types of phone scams?
Any phone call claiming to be from OKX is a scam and always remain vigilant.2. Avoid clicking on suspicious links Scammers often send phishing links or malicious software in group chats to lure users into clicking. Once you interact with these links, your personal information may be leaked at best, and your assets could be stolen at worst. Always verify the source of any link in every situation to avoid losses caused by curiosity or misplaced trust. 3.Published on Mar 21, 2025Updated on Feb 4, 2026How do I prevent double-spending scams?
Kindly wait for sufficient block confirmations, choose reputable platforms, avoid zero-confirmation transactions, and always stay vigilant.Published on Jul 14, 2025Updated on Feb 3, 20262How do I avoid scams from off-site communication in P2P transactions?
Never engage in any form of communications off-site — always stay on our in-app chat. Don't share personal information like CNIC, bank credentials, or selfies. Don't pay after the order timeout period, as you lose escrow protection. After completing the cash transfer process, then only click "I have paid" inside our platform. Use and verify your Anti-Phishing Code for email authenticity. Click Appeal immediately if anything seems suspicious.What do I need to do If I’ve been scammed?Published on Sep 11, 2025Updated on Sep 26, 202513How do I protect myself from phishing scams on P2P?
To ensure your safety, always verify the legitimacy of Emails and Telegram accounts. You can check official contacts through our verified sources OKX channel verification.What are some of the examples of a phishing email? An example of a phishing scam email relating to P2P Another example of a phishing scam email relating to P2P An example of how the scammer's username appearsWhat do I need to know? Our P2P platform doesn't provide any escrow service.Published on Aug 7, 2025Updated on Nov 17, 20256What should I do if I release crypto but haven’t received payment?
Note: When receiving payment, always check your platform-bound payment method to confirm receipt before releasing crypto. Don't rely on SMS notifications or buyer-provided payment screenshots, as these can be faked. Since this is an urgent issue, it’s recommended to submit a dispute or share your feedback with customer service agents while negotiating with the buyer. For delayed payments, such as large transfers, don't release crypto until the funds are confirmed in your account.Published on Mar 17, 2023Updated on Feb 2, 202694How do I sell crypto on OKX P2P trading?
Once the buyer completes payment, you should always double-check if you have received the correct amount. When you have confirmed that you have received the payment made by the buyer, proceed to the respective order and release crypto.On the app Log in to your account on the OKX App and select Buy crypto > P2P trading Open P2P trading from homepage Select Sell at the top and select the local currency you want to receive.Published on Aug 22, 2023Updated on Mar 24, 20267,496Do I need to pay fees for deposit and withdrawal?
Always back up your Web3 wallet's private keys and seed phrases before uninstalling or updating the app to keep your assets safe.Published on Jun 1, 2023Updated on Mar 16, 20265,568What's Auto-earn and how do I use it?
Whether you're actively trading or holding USDT for short-term opportunities, it works in the background to ensure your assets are always working for you, maximizing their potential through automated, low-effort lending. Learn more about Auto-earn here.How do I use Auto-earn? Load the platform on your app or web, and select Trade On the Trade page, select USDT Once you select crypto, select the Auto-earn option Locate Auto-earn from your selected cryptoPublished on Aug 15, 2025Updated on Nov 20, 202531How do I enable camera and photo access to upload required documents?
Next, return to Privacy & Security, select Camera, and enable permissions for the OKX app.Huawei Open your phone's Settings > Apps > App Management > OKX > Permissions, then enable Storage and Camera permissions.VIVO Open your phone's Settings > Apps > App Management > OKX > Permissions > Set Camera and Photos & Videos to Allow full access, then complete the setup.Xiaomi Open your phone's Settings > App Settings > OKX > Permission Management > Set Camera and Photos & Videos to Always allow.Published on Jan 27, 2025Updated on Feb 1, 202611,587What's the multisig scam?
Verify sources Always verify the legitimacy of any service or individual asking you to interact with a smart contract. Cross-check with official sources. Use trusted platforms Only use reputable and trusted platforms for your transactions. Be wary of links or instructions from unknown sources. Double-check permissions Before signing any contact, carefully review the permissions you're granting. If something seems off, don't proceed.Published on Aug 20, 2024Updated on Sep 12, 202595