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How can I protect myself from scammers?
How can I further safeguard myself if I'm a seller? Always check your bank/electronic wallet/payment method of choice to confirm if you've received the full payment. Don't solely rely on payment proof provided by the buyer. Also, when you've a large number of orders, don't release your crypto based on an email or SMS notification. Scammers can send a fake SMS which at first glance looks like an SMS from a bank.Published on Aug 21, 2023Updated on Mar 3, 202612,109P2P ad requirements (all other currencies)
other currencies Fiat Default Ad Type User Level Min Account Age Min Completed Orders Min Users Traded Min Completion Rate Min Buy Order Total Min Sell Order Total Min Net Trade Amount Max Liable Orders All currencies not mentioned before 1 Buy Lite 30 days 10 5 80% 10 15 500$ 100 2 Sell Lite 0 0 0 0 0 0 0 9999 3 Buy Super 0 0 0 80% 0 0 0 9999 4 Sell Super 0 0 0 0 0 0 0 9999 5 Buy Diamond 0 0 0 80% 0 0 0 9999 6 Sell Diamond 0 0 0 0 0 0 0 9999Published on Aug 28, 2023Updated on Dec 18, 2025157How do I protect myself from phishing scams on P2P?
We don’t control local banking systems, so we can’t guarantee the timing or success of transfers.How do I protect myself from P2P Fraud? Always confirm the actual bank transfer has arrived before releasing your crypto — never trust screenshots or videos alone. Keep personal contact details private and avoid trades with users showing suspicious activity. Verify all email senders before responding. When unsure, use OKX’s official channels.Published on Aug 7, 2025Updated on Nov 17, 20256How do I protect myself from new types of phone scams?
Some individuals falsely claim to be partnering with OKX and proactively contact users by phone, inviting users to join third-party chat groups such as WeChat or Telegram. They then attempt to lure users into transferring their assets, ultimately committing fraud. These activities are highly deceptive, please stay vigilant and do not trust such claims. How do I identify and prevent:1. Be cautious...Published on Mar 21, 2025Updated on Feb 4, 2026Why is my deposit not credited even when all information is correct?
When you deposit funds to our platform, if the receiving address, deposit network, and token contract are correct, and there is a record on the blockchain, but the funds haven't arrived, this may be due to the following reasons: There's a delay in syncing the blockchain to the platform: for the token you deposited, there may be a delay in syncing from the blockchain to the platform’s wallet,...Published on Oct 17, 2024Updated on Feb 12, 20261,864How do I turn on my trade confirmation for your order, "Close all", and Reverse position trades?
Learn how you can turn on the trade confirmation as below: Navigate to the Chart settings menu at the side menu of your trading screen Select Settings to load the menu Select Trade Confirmations under Settings Once the Settings option is loaded up, select Trade confirmations You can turn on the notification alert for your order confirmation, aside from "Close all" and Reverse position Toggle on the trade confirmations of your preference If you're wondering how you can turn on the cool-off period,Published on Nov 28, 2024Updated on Sep 10, 202512What's Spot DCA (Martingale) bot and how to use it?
Set your bot with your preferred parameters There are several options on how you can set your bot: Set myself: set parameters based on your own analysis of the market. Set myself — auto fill: automatically fill in parameters recommended by the trading bot, based on backtested strategy. AI strategy: use the parameters recommended by backtested strategy (These parameters are based on a weekly backtest of this pair).Published on Nov 13, 2024Updated on Feb 9, 202629How do I stay safe from phishing SMS using the name OKX?
Second example of phishing SMS Third example of phishing SMSHow can I protect myself? It’s essential to remain cautious and informed. Here are a few simple but powerful steps you can take to stay safe:What I should do: Always verify information directly through the OKX app or official website. Avoid relying solely on SMS. Turn on Two-Factor Authentication (2FA) to strengthen your account’s security. Monitor your login activity in the app regularly for any suspicious devices or IP addresses.Published on May 9, 2025Updated on Mar 4, 2026322How do I safeguard my Web3 wallet from fraudsters?
This can be compared to a safe that needs multiple keys to open—only when all keyholders cooperate can it be accessed. Review of Fraudulent Tactics: Tactic 1: Fraudsters share private keys or seed phrases of wallets with assets, claiming they don't have enough TRX for transaction fees and need assistance. Users send TRX as transactions fees into the wallet but discover they can't transfer the wallet assets.Published on Dec 13, 2023Updated on Jan 27, 2026995How do I identify OKX official accounts?
Twitter: if you manage to identify the fake admin according to the identifier, please select More > Block & Report.How should I protect myself from being scammed? Protect your privacy. Never share your login credentials, and passwords, and never send assets to anyone who you haven't verified. We always send out notifications for any events users may wish to participate in. However, we don't provide compulsory advice on participation, investment, or strategic decisions, and so on.Published on Aug 11, 2023Updated on Jan 26, 20265,368Common scam tactics
How can I prevent myself from falling victim to a scam perpetrated by a fraudulent individual? Be cautious of calls, emails, or any social media messages sent by strangers. They could claim themselves to be from government agencies, companies, or even charities to collect your personal information or funds. Don't easily trust or believe them. Avoid having a mentality of seeking benefits, as this can be exploited by malicious individuals.Published on Sep 28, 2023Updated on Feb 6, 20262,642Futures grid bot FAQ
Which settings can I customize myself? Your investment amount How much to keep as reserved margin to reduce liquidation risk The leverage you want to use Which lead trader actions are not synced? Any actions the lead trader takes after you start copying—such as editing parameters or adding margin—are not mirrored to your running bot. If the lead trader stops their bot, your copied bot will also stop and all positions will be closed at market price.Published on Oct 3, 2025Updated on Apr 8, 202610Why is my account restricted and what should I do?
To close the outstanding positioning in your account, please follow the prompts on the App or web page.Close all at market price Based on your own needs, you may choose to close all positions at market price by selecting the Close All at Market Price button above your position and selecting Confirm / Cancel as prompted on the page.On the App Select the position > Positioning and Assets Go to Positions & Assets and select Close all Select Close All at Market Price > Confirm to close all positionsPublished on Feb 27, 2026Updated on Apr 12, 2026214Quote sorting
We understand and appreciate that this method may not result in the most optimal quote being sorted first for all Takers, and therefore encourage our users to evaluate all quotes on complicated RFQs such as these in order to determine for their own situation what the best quote is. Only the top three quotes, bid and ask, will be visible on the website. To see additional quotes, please use the API to see all Makers' quotes.Published on Jun 30, 2022Updated on Sep 10, 202512USDⓈ contract FAQ
Yes, but you must flatten all USD futures positions and cancel all USD futures orders before you make any changes.5. Which cryptocurrencies can be used as settlement currencies in USDⓈ futures? Bahamas, UAE: USD, USDC, USDG Seychelles, AU: USDC, USDG (default USDC) If the futures itself doesn’t support USD settlement, it can't be displayed directly in USD. Currently, there's no feature to uniformly display all earnings in USD.6. Does the USDⓈ futures support leveraged borrowing?Published on Oct 17, 2025Updated on Apr 16, 20264