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How do I trade with different order types?
Useful in volatile markets.ii) Fill or kill A Fill or kill order must be fully filled immediately upon placement, or it is entirely canceled. This ensures the buy/sell order is fully executed or canceled entirely (without partial fills).How do I place a Fill or kill order? Select Advanced Limit Order and select Fill or kill Enter your limit price and quantity Confirm the orderWhy should I use Fill or kill order? Ensure your orders are fully executed in full.Published on Jun 18, 2024Updated on Feb 12, 2026FAQ386How do I set up wallet release for my DEX trading wallet?
Close other running terminals or kill the process. Developer tools pop-up (Mac): close any pop-ups asking to install developer tools. These are not required. Software installation pop-up (Windows): close any pop-ups prompting you to install additional software.Published on Sep 24, 2025Updated on Nov 17, 2025FAQHow can you protect yourself from a phishing attack?
Pharming: the attacker spots the vulnerability of the user's computer system and modify the file about DNS information stored in the user's computer with malicious code, and replaces the website address that the user would visit with the phishing website address. After entering the legitimate website address in the browser, the user will be auto-redirected to the phishing website address. If the user isn't aware of this, the attack is successful.Published on Aug 17, 2023Updated on Mar 3, 2026FAQ3,688OKX Enhanced Liquidity Program
Here are some examples of eligible ELP takers: Normal order types are placed by clients through UI: Market Limit Fill or kill (FOK) Immediate or cancel (IOC) Limit and market orders triggered by order types below: TP/SL Trailing stop Trigger Limit and market orders triggered by TP/SL attached to other orders. IOC orders placed via OpenAPI and specify request parameter elpTakerAccess:true.Published on Nov 26, 2025Updated on Jan 13, 2026Product documentationMy phone isn't working, what should I do?
I tried everything but nothing helped If you have any questions, start with our AI chatbot: you can find it in our support center on the website or in the app. You can also contact our customer support through chatbot.Published on Aug 1, 2024Updated on Jan 27, 2026FAQ7How do I stay safe from phishing SMS using the name OKX?
Here are a few simple but powerful steps you can take to stay safe:What I should do: Always verify information directly through the OKX app or official website. Avoid relying solely on SMS. Turn on Two-Factor Authentication (2FA) to strengthen your account’s security. Monitor your login activity in the app regularly for any suspicious devices or IP addresses. Save and use only the official OKX website (https://www.okx.com/) and download the app from verified app stores.Published on May 9, 2025Updated on Mar 4, 2026FAQ321How to prevent phishing emails?
The email directs you to non-official websites OKX will never ask you to handle account issues through third-party websites. If you're prompted to log in, verify, or resolve issues on a non-OKX page, the email is unsafe. The email asks for sensitive information OKX will never request your password, seed phrase, private key, or identity documents through email. The email contains odd writing Many phishing emails have unusual grammar, spelling mistakes, or unnatural wording.Published on Jun 24, 2025Updated on Dec 16, 2025FAQ3Where can I find the minimum BTC amount required for deposits?
Web: Open the OKX official website > Select Deposit > Select BTC and your preferred network > Minimum deposit. Note: For Lightning network, you can select Lightning on the Network selection page, which will display the minimum deposit amount.Published on Oct 15, 2024Updated on Feb 12, 2026FAQ34How do I protect my account from Trojan horse takeovers?
Malicious Websites and Pop-ups Simply visiting a compromised website or clicking on deceptive pop-up ads may trigger an automatic malware download. This is known as a drive-by download. Social Media Traps Hackers may impersonate legitimate brands or accounts and distribute malicious links through public posts, comments, or group discussions.Published on May 30, 2025Updated on Feb 5, 2026FAQ11How do I check on updates to my support ticket?
You can view and reply to your support ticket through the OKX app or OKX website. Please note that the notification email itself can’t be replied to directly — it’s for notification purposes only.Published on Oct 17, 2025Updated on Mar 31, 2026FAQ45Where can I find the minimum deposit amount required for non-BTC?
You can view the minimum deposit amount on the same pageOn the Web Go to the OKX website, select Assets in the top menu, and select Deposit Search for the token you want to deposit and choose the corresponding network You can view the minimum deposit amount on the same pagePublished on Oct 16, 2024Updated on Oct 24, 2025FAQ53How do I identify OKX official accounts?
to learn more.Website Go to the website and copy the website link. Go to our channel verification to verify the page link. You can refer to the How do I verify OKX accounts section to learn more about how to verify the link.Facebook Go to Facebook page, copy the Facebook page link. Copy the Facebook page link Go to our channel verification to verify the page link.Published on Aug 11, 2023Updated on Jan 26, 2026FAQ5,363How to avoid deposit of unsupported tokens?
To avoid depositing unsupported tokens, here are some suggestions: Review the supported token list Before depositing, visit our website to check the latest list of supported tokens. Ensure that the token you choose is on this list. Check deposit information If you are unable to select the corresponding token, network chain, or matching contract address during the deposit process, pause the transaction.Published on Oct 16, 2024Updated on Feb 12, 2026FAQ384What should I do if I forget to fill in tag/memo?
You can have the deposit/withdrawal details ready and contact our customer support immediately by starting with our AI chatbot: you can find it in the OKX Support Center on the website or in the app. You can also contact our customer support through chatbot. Note: the deposit/withdrawal details include: cryptocurrency, amount, the correct tag, the incorrect tag you filled in and the hash value of the transaction.Published on Oct 15, 2024Updated on Mar 4, 2026FAQ109How do I get my individual account verified?
Note: if you have any other questions in regards to this process, proceed to our OKX Support Center chatbot to connect with our customer support team through our website or app.Published on Aug 7, 2024Updated on Dec 19, 2025FAQ35