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How do I start onboarding as an institutional user?
If you need further clarification, please contact customer support.Do I need to provide a supplemental confirmation letter in PDF format? If you’re instructed to submit a supplemental confirmation letter in PDF format, please follow the instruction accordingly.You may scan a physical document or convert it into a PDF file, then upload it through the specified channel.Published on Oct 10, 2024Updated on Feb 2, 202653How do I submit my proof of address (POA)?
The POA must be issued within the last 3 months The POA must be a clear photo of your original POA or a PDF file of the original POA The POA must match the residential information you provided during your identity verification The acceptable types of POA may vary depending on the jurisdictionPublished on Sep 25, 2024Updated on Nov 17, 20253How do I fix errors when submitting my institutional verification?
Note: Document should be an original copy (preferably in PDF file format), clear quality, and smaller than 20MB. Please clear your browser’s cache and cookies, and restart your browser before trying again. Navigate the status of your details via the progress bar Learn more on how you can fix the errors on your Institutional account application here.Published on Oct 10, 2024Updated on Oct 8, 202560Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-STARK V1)
First to verify that the data is consistent with the polynomial commitment and second to verify that the data satisfies the constraints constructed in number 1. Finally, the combination coefficients of the low-degree test polynomial are verified. Generate user inclusion proof: to prove that a specific user is included in the total amount claimed by the exchange, we provide the user's computed trace, user balance, user ID, and a random number corresponding to the user index.Published on May 10, 2023Updated on Sep 8, 2025179How long does it take to complete my identity verification?
Here's what you can expect for identity verification: Once you have uploaded your documents, your processing takes about 30 seconds. If further review is needed, it can take up to 24 hours. Note: Valid and accurate documents will ensure the smoothness of your document review process. Find out what documents you need here. Waiting times may increase due to the high interest in cryptocurrency. You'll receive confirmation that you’ve been verified by SMS or email.Published on Sep 4, 2024Updated on Nov 17, 20259How do I add funds from portfolio to my Pay balance?
It typically takes a few seconds for transfer to be processed. We'll send an email and push notification once it's completed.Can I cancel the transaction after submitting it? No, users aren't allowed to cancel after submission. Users can transfer their balance from pay balance back to exchange if required. If you want to learn more about Pay, visit here.Published on Feb 11, 2026Updated on Mar 11, 2026How do I supercharge my trading with Alertatron's automated solutions?
Fast order execution: orders execute in less than a second from an alert triggering on TradingView. Powerful algorithmic orders: stop Loss and Take Profit orders can be automated at your desired targets. You can also place non-linear scaled orders, time-weighted entries, trailing orders, or run fully managed positions. Dedicated trading bots: for performance and security reasons, orders are executed on a dedicated and isolated trading engine instance.Published on Mar 28, 2024Updated on Oct 8, 20251How do I reverse my trading position with one tap?
React instantly to market reversals: when trends shift quickly, manually closing and re-entering a trade wastes precious seconds. The One-tap reverse feature lets you adapt immediately by flipping your position with a single action. Preserve position sizing: the reverse function automatically opens a new position with the same size and leverage settings as your previous one. No need to recalculate or reconfigure your order parameters.Published on Jul 5, 2025Updated on Apr 6, 20269How do I share order parameters?
Effortless communication: no need to manually type out order details; simply generate and share them in seconds. Enhanced collaboration easily discusses trade setups, market conditions, and execution strategies with fellow traders. Accurate and transparent: ensure clarity when explaining trade parameters, reducing misunderstandings. Time-saving: avoid the hassle of copying and pasting multiple details by sharing a single link or image.How can I use order parameters?Published on May 7, 2025Updated on Sep 10, 20254How do I protect my account from Trojan horse takeovers?
Scan and upload your files Personal documents, ID images, PDFs, and wallet backups may be silently accessed and sent to remote servers. Remotely control your device Hackers may operate your computer as if they were sitting in front of it, without your awareness. Disable your antivirus software To avoid detection, some malware turns off your security tools or blocks software updates.Published on May 30, 2025Updated on Feb 5, 202611How do I level up my trades with Mizar?
Smart Trade terminal: thanks to the TradingView integrated Chart Terminal, users can build up their trading indicators and signals on Mizar and pre-set their trades with Smart Trading Tools. Users can split up their trades into multiple entries or take profit at different times in an automated way. Trailing Take Profit, multi-stop-loss steps, and auto-stop loss breakeven are some of the functionalities that the Mizar Smart Trading Terminal offers its users.Published on Mar 28, 2024Updated on Jan 2, 20265How do I stay safe from phishing SMS using the name OKX?
Second example of phishing SMS Third example of phishing SMSHow can I protect myself? It’s essential to remain cautious and informed. Here are a few simple but powerful steps you can take to stay safe:What I should do: Always verify information directly through the OKX app or official website. Avoid relying solely on SMS. Turn on Two-Factor Authentication (2FA) to strengthen your account’s security. Monitor your login activity in the app regularly for any suspicious devices or IP addresses.Published on May 9, 2025Updated on Mar 4, 2026321Trading Bot Marketplace FAQ
Meanwhile, bot creators have the chance to monetize their expertise by earning up to 30% of copiers' profits, build their reputation through exclusive profiles, and gain increased exposure within the marketplace. Marketplace creates a thriving ecosystem where success is attainable for both bot creators and copiers.What's the Trading Bot Marketplace?Published on Jun 13, 2024Updated on Jan 2, 202651How do I set up a recurring buy plan?
You can set up a daily, weekly, every 2 weeks, or monthly plan to build your portfolio by purchasing crypto at consistent and fixed intervals. Example: if you set up a plan to buy $30 of BTC weekly starting on a Tuesday, you'll automatically buy $30 worth of BTC every Tuesday that follows. We only support plans fixed at the cash amount for recurring buy at this time.2. When will my recurring orders be executed?Published on Jan 23, 2025Updated on Dec 31, 202550Why is my deposit/withdrawal suspended?
A successful mainnet launch is essential for a project to mature and allow developers to use and build upon it. This process often involves a token swap, whereby the old tokens are exchanged for the new ones and burned. Consequently, mainnet migration is a high priority for most projects. If I encounter this situation, what should I do? We'll be keeping a close eye on the upgrade/maintenance process. Upon completion, we'll resume our service immediately.Published on Aug 31, 2023Updated on Jan 26, 2026992