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How do I start onboarding as an institutional user?
If you need further clarification, please contact customer support.Do I need to provide a supplemental confirmation letter in PDF format? If you’re instructed to submit a supplemental confirmation letter in PDF format, please follow the instruction accordingly.You may scan a physical document or convert it into a PDF file, then upload it through the specified channel.Published on Oct 10, 2024Updated on Feb 2, 202652How do I manually set up futures grid trading bot?
This new feature also helps key influencers ensure that any changes they make to their bots are seamlessly replicated across their followers’ bots.What are the changes included with the Edit Parameters feature? Users can now edit the Grid Range and Grid Quantity directly within the bot. Trailing Up/Down will be automatically turned off after editing and can't be adjusted separately. Advanced Start/Stop conditions will remain unchanged and can't be edited.Published on Jun 6, 2024Updated on Mar 31, 202699How do I manually set up spot grid trading bots?
This new feature also helps key influencers ensure that any changes they make to their bots are seamlessly replicated across their followers’ bots.What are the changes included with the Edit Parameters feature? Users can now edit the Grid Range and Grid Quantity directly within the bot. Trailing Up/Down will be automatically turned off after editing and can't be adjusted separately. Advanced Start/Stop conditions will remain unchanged and can't be edited.Published on Jun 6, 2024Updated on Nov 17, 2025204How do I submit my proof of address (POA)?
The POA must be issued within the last 3 months The POA must be a clear photo of your original POA or a PDF file of the original POA The POA must match the residential information you provided during your identity verification The acceptable types of POA may vary depending on the jurisdictionPublished on Sep 25, 2024Updated on Nov 17, 20253How do I fix errors when submitting my institutional verification?
Note: Document should be an original copy (preferably in PDF file format), clear quality, and smaller than 20MB. Please clear your browser’s cache and cookies, and restart your browser before trying again. Navigate the status of your details via the progress bar Learn more on how you can fix the errors on your Institutional account application here.Published on Oct 10, 2024Updated on Oct 8, 202560Address type upgrade FAQ
This means users can withdraw to this address without needing the two-factor authentication (2FA) permanently.Can I still edit the verification status and name of my addresses after the address type upgrade? Yes, you can edit your addresses at any time. You have the option to change the verification status and the name associated with the address through the Address Edit option.Published on Aug 26, 2025Updated on Dec 30, 2025858How do I change my verified name?
Tap the edit icon to edit your name Select Confirm to proceed to change your name Fill in your Full name in English and Full name in Korean, then select Save changes to complete your name change. Select save changes once you've filled in your new namePublished on Mar 18, 2026Updated on Mar 31, 20262How do I find my deposit address and tag/memo/comment?
On the deposit page, select Address > Add address Go to address book page to add new addressHow do I edit the name of a deposit address? On the deposit page, select Address > Edit > Edit the deposit address name Select the edit from the address book page to editHow do I change my deposit address?Published on Aug 22, 2023Updated on Apr 2, 202668,173How do I add OKX widget on my phone?
Options may vary depending on the widget type Select the trading pair that you want to feature Select Done after the edits If you want to remove a lock screen widget, you can long-press the lock screen > Customise > Find the lock screen widget you want to remove > Tap the delete icon on the widget > Done.Published on Aug 15, 2023Updated on Apr 1, 20265,857Why is there a minimum deposit amount for non-BTC?
On-chain deposit logic: Our platform is a centralized exchange, so when you deposit funds to your account address, they will only be credited once it meets the required aggregation conditions. If the amount is too small, the funds cannot be aggregated because the address balance may not be sufficient to cover the miner fees for an on-chain transfer. System management: The minimum deposit amount helps the platform manage asset flows better and prevents system strain caused by small deposits.Published on Oct 16, 2024Updated on Sep 3, 202532Spot grid bot FAQ
Bot editing or investment addition: If you edited your bot’s parameters or increased your investment, the order group visualization may reset. Example: Let’s say you initially invested 1,000 USDT in your BTC/USDT bot, and over time the bot holds 500 USDT and 0.005 BTC. After you edit or add more investment, the system recalculates the order groups from scratch.Published on Aug 28, 2025Updated on Jan 22, 202617What documents are accepted as proof of sources of funds from decentralized finance?
Understanding the acceptable forms of documentation is crucial for individuals and entities engaging in order for them to be able to continue their trading in Centralized Finance (CeFi). This guide explores the key records typically recognized to demonstrate the origin of funds in the decentralized ecosystem.What are the commonly accepted proof types for the source of funds from decentralized finance?Regular users Statements from an exchange platform.Published on Nov 12, 2024Updated on Feb 9, 202652How to add personalized messages for custom price alerts?
Below is how you can add personalized messages to your custom price alerts on our platform: Navigate to the chart of the specific asset and select the Alerts option by selecting the bell icon above the trading chart to access the price alerts feature Start by selecting the Alerts option Select Create alerts or select an existing alert you want to edit Proceed to select the alert of your preference or the Create alerts option Set the Price and enter the price point that will trigger the alert ProceedPublished on Feb 6, 2025Updated on Sep 10, 20253Why haven’t I received a reply from the blockchain project team?
Each blockchain functions as a decentralized system, meaning there's no central support team responsible for individual user requests.How does OKX work with different blockchain networks? We connect to multiple blockchain networks — including Ethereum, Bitcoin, and others — to support deposits, withdrawals, and on-chain transactions.Published on Oct 17, 2025Updated on Jan 27, 202613US CeDeFi Trade FAQ
CeDeFi stands for Centralized Decentralized Finance. CeDeFi trading is a new feature on our platform that allows Centralized Exchange users to trade on-chain DEX assets safely and conveniently—without leaving the OKX app—while still retaining full self-custody of their assets. You can buy and sell DEX assets on the OKX app. You'll be required to create a self-custody wallet prior to your first CeDeFi trade to hold your DEX assets.Published on Nov 4, 2025Updated on Dec 4, 20251