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How do I make a crypto withdrawal? (web)
Insert Withdrawal amount Note: the withdrawal amount should be more than the minimum amount but can't exceed the limit based on your verification level. Network fee Note: the network fee can vary between networks and is determined by blockchain.Published on Aug 20, 2024Updated on Nov 17, 20251How do I make a crypto withdrawal? (app)
Note: the withdrawal amount should be more than the minimum amount but can't exceed the limit based on your verification level.Published on Aug 31, 2024Updated on Nov 17, 202566How do I download my account statements?
Select Order history to view your order history Select Download to enter the Download order history page Select Download to enter the Download order history page Select your preferred date range, then select Export Note: VIP users can download statements from February 2021 onwards. Select Export after selecting your preferred date Once the statement is ready, you can select Download to download the statement Note: the statement might take some time to generate.Published on Nov 6, 2024Updated on Apr 1, 202678How do I change my phone number?
Note: you're not allowed to perform withdrawals within 24 hours after you've changed your phone numberPublished on Sep 7, 2023Updated on Nov 3, 20251How do I update my email?
Enter the two-factor authentication (2FA) code to continue Note: select Unable to verify if you can't complete the verification You'll receive an email confirmation in your new email upon successfully changing your email Note: you're not allowed to perform withdrawals within 24 hours after you've changed your email address.Published on Sep 6, 2023Updated on Oct 15, 20251How do I change my email?
Enter the two-factor authentication (2FA) code to continue Note: select Unable to verify if you can't complete the verification You'll receive an email confirmation in your new email upon successfully changing your email Note: you're not allowed to perform withdrawals or use P2P trading to sell crypto within 24 hours after you've changed your email address.Published on Sep 6, 2023Updated on Feb 9, 20264,069Why do I need to fill in tags (tag/memo) when I withdraw or deposit certain cryptos?
Note: please follow the bot's instructions and complete all required fields in the ticket form (including email, TXID, token type, amount, and network) to help us review your request efficiently.Published on Aug 22, 2023Updated on Mar 4, 2026414Crypto gift FAQ
Note: Starting from 04 October 2024, at 16:00 (UTC+8), the gifts will be valid for only 2 days. If not redeemed within this timeframe, they will be returned to the sender's account. When sending a gift, the value of the gifts can't exceed 10,000U within 24 hours. For more detailed information, please refer to the OKX Terms of Service. Note: in order to comply with local regulations, certain features may not be available in your region.Published on Sep 26, 2024Updated on Mar 4, 20261,091How do I join a video call with customer support?
Note: If you have previously scheduled a video call session, you may follow the steps below to join. Go to the Support center Select Join video call appointment under Self-service tools Select join video call appointment Enter the authentication code to join the video call Enter the authenticator code to join the video call Note: the email OTP will be sent to the verified contact email you used during your chat or ticket with customer service.Published on Aug 26, 2025Updated on Apr 6, 202649How do I withdraw USD with U.S. Domestic wire transfer?
Please note your bank may charge additional fees to receive the withdrawal. Select withdraw to initiate your USD withdrawal with the Domestic wire transferOn the app Open the OKX app, select Transfer, then Withdraw Select Transfer from the homepage Select US Dollar under Cash Select US Dollar Select the Domestic wire transfer option and then select the account you would like to make a Withdrawal Please note you must have made a successful deposit in order to make a withdrawal.Published on Feb 5, 2025Updated on Dec 3, 202510How do I create passkeys? (app)
Note: once activated, the passkey feature can't be turned off and can only be reset.Create a passkey Please note that passkey verification methods may vary depending on the platform or service you are using. The passkey can be added from your phone's biometrics such as Fingerprint Unlock or Face ID, a USB security key, or from another device (for example, another phone). Follow the instructions provided during the process. 1.Published on Aug 16, 2023Updated on Apr 6, 202612,936How do I register an account on OKX?
Note: according to platform rules, one identity document can only be linked to one OKX account. Once identity verification is completed, it can’t be changed or canceled.Published on May 23, 2024Updated on Apr 7, 202627,183How do I set up indicators on the chart?
Set your indicator within the Indicator settings once you've selected the Indicators option Add a new Indicator and set your indicator parameters according to your preference Note: To modify an existing indicator, select the Settings (Gear) option at the top left of the chart. After defining the parameters, save your indicator by selecting Confirm to store your indicator Note: To modify an existing indicator, select the Settings (Gear) option at the top left of the chart.Published on Nov 30, 2024Updated on Sep 10, 202514What should I do if I forget to fill in tag/memo?
Note: please follow the bot's instructions and complete all required fields in the ticket form (including email, TXID, token type, amount, and network) to help us review your request efficiently.Published on Oct 15, 2024Updated on Mar 4, 2026109How do I find my deposit address and tag/memo/comment?
Select the crypto asset and corresponding network Under the deposit details section, select Address In the regular address section, select Generate new address Note: you can generate up to 20 addresses. Once generated, the addresses can't be deleted. Note: Copy the deposit address and tag/memo/comment, paste it on the withdrawal page of the platform of your choice and follow the instructions to complete your deposit.Published on Aug 22, 2023Updated on Apr 2, 202668,377