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I haven't received the SMS code
Select didn't receive anything to change different verification method You can choose other alternatives you would like to use to verify Select other alternative authentication methods if your SMS code doesn't arriveOn the web Select call me instead if you can't receive the SMS code Select call me instead if you are unable to receive the code If the above doesn’t help, you can try to self-reset your mobile number from our app according to our guidance If self-reset still doesn't work, submit a requestPublished on Aug 16, 2023Updated on Feb 9, 202623A beginner's guide to identity verification
For the best experience, try using the nationality that is most relevant to your identity and that is supported by your identity verification documents.3. Why am I unable to select a voter's card as a form of ID? This type of ID may not be supported for identity verification in your country. Please select a different form of ID from the options available.4. What forms of official ID are accepted?Published on Oct 9, 2025Updated on Dec 30, 20253World Cup VIP Exclusive Gift Set FAQ
As long as the name and address are accurate, delivery will proceed normally.Can I use an overseas delivery address? Delivery may not be available in all countries or regions. To confirm whether your location is within our delivery coverage, please contact customer support.Which logistics provider will handle my delivery? The most suitable provider will be automatically assigned based on your region. Selecting a specific courier is not supported.Published on Dec 19, 2025Updated on Mar 23, 2026242How do I use the custom formula feature?
Formula from the list of options Select Custom Formula from the Advanced option Enter your formula using mathematical operators For instance, you would like to compare SOL’s performance to BTC using SOL/BTC, or evaluate the stronger pair by calculating SOL/BTC – ETH/BTC You can create a formula using up to 10 pairs with +, -, /, and * operations Once a formula is created, the chart dynamically updates with candles that reflect the calculated values in real timeHow does the custom formula feature help mePublished on Mar 5, 2025Updated on Sep 10, 20253How do I use the custom interval feature?
to the Trading page Hover on the arrow besides the Candles option, and select the interval selector above the trading chart Scroll down and select Custom interval from the available options Select Custom Interval within the list of interval periods available Enter your preferred time interval (for example, 3 minutes, 12 hours, or any custom setting) Fill in the custom time interval as you wish Confirm your selection, and the chart will adjust accordinglyHow does the custom interval feature help mePublished on Mar 5, 2025Updated on Sep 10, 20255My phone isn't working, what should I do?
Start logging in and select Switch verification method (in the app) or Call me instead (on the web). You'll then be able to log in with voice, email, or authenticator app code depending on the platform. Switching verification method in the app Switching verification method on the webI want to reset my phone number You can reset your phone number completely, both in your OKX account and on the login page. To do this, follow this guide: How do I reset Two-factor authentication (2FA)?Published on Aug 1, 2024Updated on Jan 27, 20267How do I start trading cryptocurrency on OKX with Smart Trading?
Learn more about Signal trading here.How do I decide which Smart Trading product is best for me? Whether you're a crypto newbie dipping your toes into the market for the first time or a seasoned trader looking to optimize your strategies, Smart Trading has something for everyone.Published on Apr 7, 2024Updated on Oct 15, 202571How do I buy crypto and earn rewards?
If there aren't enough days left before February 16, 2026, to complete all five purchases, then you'll not be eligible for the additional $45 in BTC reward.What are the important rules for me to remember? Wait 10 minutes: to prevent abuse, your buy won't count if you sell or convert that same crypto within 10 minutes of buying it. One buy per day: only your first eligible buy each day counts toward your 5-day streak.Published on Dec 29, 2025Updated on Jan 29, 20263What's Futures DCA bot and how do I maximize my efficiency with automated crypto trading through it?
The Futures DCA is best used in high-risk, high-reward situations, especially when your strategy is to attempt to earn profits from rebounds in a volatile market but want to save the time for tracking and eliminate the hassle of configuring a series of averaging orders manually.Published on Apr 3, 2024Updated on Jan 28, 202681How do I fix common issues with DEX trading wallet passkeys?
What should I do if a security check blocks me during wallet release? The system will show the type of risk detected. You can either follow the on-screen instructions to amend your wallet address and try again, or choose to ignore the warning and continue.7. What's the difference between DEX trading wallet passkeys and passkeys for Exchange or Pay? The DEX trading wallet and Exchange share the same passkey. To use it in CeDeFi, you'll need to authorize it on Exchange first.Published on Nov 4, 2025Updated on Nov 17, 20251How do I navigate to and customize notification settings?
This lets you choose which types of notifications you want to receive and whether you prefer push, web, or email delivery. Currently, notification settings can only be customized on the app. If you’re looking to set up specific price alerts instead, check out our guide here.Published on Oct 8, 2025Updated on Nov 6, 202515What's KYC: What to expect and why it matters?
What's KYC and why is it necessary for me to complete it? KYC, or Know Your Customer, is a regulatory and security process that financial institutions use to verify the identity of their users. It’s a key step in maintaining a safe, transparent, and legally compliant platform for everyone.Published on Jun 24, 2025Updated on Jan 15, 202651How do I manually set up spot grid trading bots?
Selecting Stop will exit your spot grid positions Check the details of your trade and select Stop to exit itHow many grids are available for me to use? Previously, only up to 300 grids were supported.Published on Jun 6, 2024Updated on Nov 17, 2025202How do I trade with OKX on TradingView?
Go to tradingview.com and log in to your account Select Upgrade from the menu bar near your profile Select upgrade to check out the plans Select your plan, then select Buy Now Note: use the toggle to select monthly or annual billing. Select Buy now to proceed with payment Select Next to proceed to the Payment method page Enter your coupon code in the "Have a promo code?"Published on Jul 29, 2025Updated on Jan 20, 202662What's a limit order?
You can choose the order type that best suits your trading needs.What's a limit order? A limit order is an order where you set the order quantity and the maximum price you are willing to buy or the minimum price you are willing to sell. When the market price meets your conditions, the system will execute the order at the best available price within your specified limit.Published on Aug 22, 2023Updated on Jan 27, 2026174