All
FAQ
Announcements
Product documents
How to avoid deposit of unsupported tokens?
Stay updated As the crypto asset market evolves, new tokens may be added or removed. Check our announcements regularly to stay informed about the latest supported tokens. Note: By following these steps, you can effectively avoid depositing unsupported tokens, ensuring the security of your assets.Published on Oct 16, 2024Updated on Feb 12, 2026388How do I secure my account after detecting unusual activity?
Avoid reusing the same password as your email account. For added protection, clear your browser cache and cookies during this process.Two-factor authentication If you find that the Google Authenticator has been linked and that the action was not performed by you, please reset it immediately. For added account security, we highly recommend enabling two-factor authentication (2FA). Follow the instructions here to link your authenticator.Published on Mar 21, 2025Updated on Feb 12, 202633Disabling cloud sync on your authenticator app
Recommendation: To reduce risk, we recommend disabling or avoiding the use of cloud sync when using an Authenticator.How do I disable cloud sync?Google Authenticator (iOS & Android): Open Google Authenticator and select the Profile icon in the upper right corner to check if you're logged into a Google account: Not logged in: cloud sync is automatically disabled, and no further action is required. Logged in: cloud sync is enabled by default.Published on May 12, 2023Updated on Apr 15, 20264,624X Layer upgrade and OKT/OKB asset handling FAQ
This approach helps avoid unfair conversions caused by short-term price fluctuations and ensures equal treatment for all users.Is there still a relationship between OKB and the OKX exchange? OKB is the native gas token of the X Layer public blockchain and is used to pay on-chain gas fees. X Layer is an open and decentralized public blockchain launched by OKX and isn't limited to serving the OKX exchange.Can OKB be used to offset exchange trading fees? No.Published on Aug 13, 2025Updated on Jan 29, 202628How do I get started with On-chain Earn?
PoS staking involves holding and staking cryptocurrency tokens to secure the network and receive rewards in the form of newly minted tokens or transaction fees. DeFi protocols enable you to earn rewards by providing liquidity, participating in yield farming, and borrowing or lending cryptocurrency. This guide explores different methods, including mining, staking, liquidity mining, and lending, to help users earn passive income with cryptocurrencies. How can I start earning?Published on Jul 14, 2025Updated on Nov 19, 20256What should I do if I mistakenly withdraw crypto via the wrong network?
To avoid this, we suggest double-checking the crypto network before taking any action. For example, USDC-ERC20 is on the ETH network and USDC-TRC20 is on the TRX network. The above steps are also applicable if you'd like to transfer crypto-ERC20 from the ETH wallet to the OKX Web3 wallet.Retrieve it via MetaMask walletApp 1. Import your third-party wallet into MetaMask wallet via private key.Published on Jan 21, 2025Updated on Apr 3, 2026What can help prevent P2P crypto scams and protect my assets?
How to prevent social engineering: Avoid canceling a P2P transaction if you've already sent a bank transfer to the bank account shown in the payment method chosen in the P2P order. Avoid releasing a sell order if you don't see the funds in your bank account (or wallet) added as the payment method in the P2P order. Don't be intimidated by scare and manipulation tactics. Gather screenshots and evidence of your interaction with the scammer to help OKX P2P to settle the dispute.4.Published on Sep 2, 2023Updated on Feb 12, 20261,460How do I deposit USD with a debit card?
Once you've completed your card verification, it will be added to your OKX account for future use After adding your debit card, you'll see the success notification confirming that your card has been added Input your preferred amount, then select Preview Select Preview to proceed in previewing your deposit details Select Submit to initiate deposit via your debit card Submit your deposit once you're done Note: your bank may require you to obtain approval via SMS code or through the respective bankingPublished on Mar 2, 2026Updated on Mar 2, 20261Spot grid bot FAQ
It’s important to note that actions performed by the lead bot during operation, such as editing parameters, adding investments, or withdrawing profits, will not be copied to the bot you’re running. Additionally, if the lead bot is stopped, the copied bot will also stop automatically, with any assets being sold at market price.15. How can I stop my Spot grid bot?Published on Aug 28, 2025Updated on Jan 22, 202619Common scam tactics
Avoid clicking on links or downloading attachments from unknown sources, which can lead to malware infecting your devices. The platform doesn't encourage offline transactions due to unforeseen risks. Throughout the trading process, please maintain a certain level of caution to prevent potential asset losses resulting from private transactions. Familiar yourself with various fraudulent tactics and scenarios to identify the scammers' trends and behavior, so you can avoid being the next victim.Published on Sep 28, 2023Updated on Feb 6, 20262,641How do I submit my proof of address (POA)?
Insurance contract Government-issued letter Employer's certificate E-wallet statement Driver's license (optional - only if you select state ID as your ID type) Note: The POA must be your residential address Your full name on the POA must match your legal name If you live with parents or a spouse, you may include a supplementary document, such as a formal attestation from the property owner or leaseholder.Published on Sep 25, 2024Updated on Nov 17, 20253How do I buy crypto with debit cards?
Why am I receiving an error when adding a card? If you're experiencing difficulty with adding your card, please make sure the card details you entered are accurate. If you're still having issues, contact us here for assistance. You will be prompted during the add card process to do extra authentication via a small micro charge.5. Why am I receiving an error when completing a transaction with my card? Please make sure your card hasn't expired and all details are entered correctly.Published on Sep 13, 2024Updated on Feb 19, 20266How do I buy crypto with Google Pay?
This feature is available to United States (US) residents who have completed account verification and added a US-issued Visa or Mastercard debit card—under their legal name, as registered on our platform—to their Google Wallet. Google Pay isn't supported on iOS devices at this time.How do I buy crypto with Google Pay?On the app Before you begin, ensure you've added a valid US-issued Visa or Mastercard debit card to your Google Wallet.Published on Jul 22, 2025Updated on Jan 30, 20264How to add personalized messages for custom price alerts?
Once you’ve configured the alert and added your message, select Add alert to confirm Your personalized Custom Price Alerts will now notify you when the set price threshold is reached, along with the added message to guide your decisions. This streamlined feature keeps you informed, organized, and ready to capitalize on market movements effortlessly. If you're looking at setting the price alert on your trading chart, learn more by visiting here.Published on Feb 6, 2025Updated on Sep 10, 20253How do I withdraw USD with Bank transfer (ACH)?
partner, Plaid, which securely connects your bank account to OKX, making it easy to fund your account Select Bank transfer (ACH) option to begin a cash withdrawal Select Continue to add your account via Plaid After linking your account, you'll see the success page below confirming that your account has been added Successfully added your account with OKX via Plaid Input your preferred amount, then select Preview Input your withdrawal amount and select preview withdrawal Review the account you wouldPublished on Feb 4, 2025Updated on Feb 18, 202611