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How do I authorize a new device when I log in?
Note: Please follow here to reset Two-factor authentication (2FA)Device verification When you request device verification, you'll need to open the OKX app on one of your authorized devices. We'll send you a message there. Open it to review new login info and confirm or cancel authorization.Published on Aug 31, 2023Updated on Mar 16, 202613,745How do I select the correct network for my crypto withdrawals and deposits?
., just as different modes of transportation differ in speed and security. After selecting the network, you can copy the deposit address at OKX directly. Open the other exchange platform or wallet. Paste in the address you just copied from OKX under Withdraw, follow the prompts to fill in the relevant information, and confirm to complete a deposit.Published on Aug 22, 2023Updated on Apr 7, 202621,378What onboarding information is required for the non-profit organization (NPO)?
Sign, scan, and upload the account opening authorization form (a board resolution containing such authorization is also acceptable). Learn more about the types of institutions that are supported by us here.Published on Oct 13, 2023Updated on Feb 12, 202671What onboarding information is required for the government-owned enterprise?
resolution containing such authorization is also acceptable) The above information is only used for completing institutional verification.Published on Oct 13, 2023Updated on Apr 6, 202661What onboarding information is required for a Trust?
For example: Trust deed Complete the following template to finish verification Sign, scan, and upload the account opening authorization letter (a board resolution containing such authorization is also acceptable) The above information is only used for completing institutional verification. If you have any questions, please contact customer support or send an email to support@okx.com.Published on Oct 13, 2023Updated on Feb 12, 2026113How do I safeguard my Web3 wallet from fraudsters?
Refrain from authorizing unknown third-party project software to prevent information leakage and potential asset lossFraud case studyFraud case study 1: Guiding users to click on unfamiliar links for wallet authorization Review of fraudulent tactics: Tactic 1: Luring users with high-yield activities to open unfamiliar links and authorize their wallets. Tactic 2: Posing as official entities and guiding users to authorize wallets.Published on Dec 13, 2023Updated on Jan 27, 2026988What onboarding information is required for a fund?
Identify all key parties Identify all parties involved in the fund, including the corporate officers, directors, ultimate beneficial owners, and any authorized users. Provide organizational documentation Provide organizational documentation that regulates and binds the fund and establishes its control and management structure.Published on Oct 13, 2023Updated on Feb 12, 2026116What onboarding information is required for a privately owned company?
letter (a board resolution containing such authorization is also acceptable) The information collected is used solely for the purpose of completing institutional verification.Published on Oct 13, 2023Updated on Feb 12, 2026278How do I start onboarding as an institutional user?
Can a corporate account change its authorized account user? Yes. To change the authorized account user, you’ll need to provide a new authorization letter along with the required documents of the newly authorized person, including a valid identity document and proof of residential address.Once submitted, our team will review the information as soon as possible. The review result will be sent to the email address linked to the account.Published on Oct 10, 2024Updated on Feb 2, 202653What can help prevent P2P crypto scams and protect my assets?
Never share authorization codes with third parties: avoid scanning unverified QR codes or providing authorization codes to third parties. Only seek support from official channels: always seek assistance from customer service through our chatbot. To learn about other types of scams, visit here.Published on Sep 2, 2023Updated on Feb 12, 20261,459How do I fix common issues with DEX trading wallet passkeys?
Inactive chains: Require authorization to activate before use. If there's no label on your passkey, it means the passkey is currently limited to Exchange only transactions and can't be used for DEX.Published on Nov 4, 2025Updated on Nov 17, 20251General X Drops Campaign Terms and Conditions
UAE: OKX Middle East Fintech FZE (OKX Dubai). Brazil: OKX Serviços Digitais Ltda. Singapore: OKX SG Pte. Ltd. Other Eligible Regions: Aux Cayes FinTech Co. Ltd.Published on Feb 12, 2026Updated on Mar 3, 20263.1M+ $SENT X Drops campaign terms and conditions
UAE: OKX Middle East Fintech FZE (OKX Dubai). Brazil: OKX Serviços Digitais Ltda. Singapore: OKX SG Pte. Ltd. Other Eligible Regions: Aux Cayes FinTech Co. Ltd.Published on Feb 4, 2026Updated on Feb 5, 20268M $SPACE Drops Campaign Terms and Conditions
UAE: OKX Middle East Fintech FZE (OKX Dubai). Brazil: OKX Serviços Digitais Ltda. Singapore: OKX SG Pte. Ltd. Other Eligible Regions: Aux Cayes FinTech Co. Ltd.Published on Jan 27, 2026Updated on Jan 27, 20261.25M $FOGO X Drops Campaign terms and conditions
UAE: OKX Middle East Fintech FZE (OKX Dubai). Brazil: OKX Serviços Digitais Ltda. Singapore: OKX SG Pte. Ltd. Other Eligible Regions: Aux Cayes FinTech Co. Ltd.Published on Jan 8, 2026Updated on Jan 16, 2026