You can also locate your ticket in your inbox and join the video verification call directly from the email notification. On the webI can login to my OKX account Log into your OKX account and go to My tickets page Select the Join video call under your Active tickets to join the video call Join video call from your active ticketsI can't login to my OKX account Go to your email and join the video call queue when you're ready.

A phishing attack is a prevalent online scamming method where perpetrators use various techniques to mimic the URL address and webpage contents of a legitimate website.

User withdrawal requests are being rejected and being requested to deposit more funds to increase the credit score Another common situation where an individual fell victim to an online scam involving the Edaytask platform. This serves as a cautionary tale of how trust and financial vulnerability can be exploited in the digital age. The victim met a person on a website who enticed them with a business opportunity, claiming to work for Amazon.

Other issues If you can’t tap video verification, complete identity verification on the web first, then return to the app for facial recognition. If you reach the maximum number of attempts, wait 1 hour before trying again. Make sure your full face is visible and the camera is not blocked.5. Google services issue If you see a blank page or a “Failed to connect to Google services” message, uninstall the app and reinstall it from the website. Then log in and try again.

To verify your card, do the following: Go to your bank's website or mobile app and open your card's transaction history. Find the transaction. It'll appear in your transaction history as a pending DEBIT AUTHORIZATION. Enter the exact amount from your online bank account on the card verification screen. Verify to complete the card verification process. We'll cancel this pending deposit in about an hour and remove the card from your account if you have not verified within this time.

Each code is unique and may be redeemed online or in-store, depending on the merchant’s terms. You can find your available codes in the My Rewards > Coupons section of your app. Please note, these coupons are valid for a limited time only.How do I use my Merchant Coupon?

To verify your card, do the following: Go to your bank's website or mobile app and open your card's transaction history. Find the transaction. It'll appear in your transaction history as a pending DEBIT AUTHORIZATION. Enter the exact amount from your online bank account on the card verification screen. Verify to complete the card verification process. We'll cancel this pending deposit in about an hour and remove the card from your account if you have not verified within this time.

Use fake videos during offline communication Scammers create fabricated videos impersonating the official platform, falsely claiming an issue with the order. They trick users into scanning malicious QR codes or providing verification credentials, leading to unauthorized access. How to prevent account takeover scams: Keep all communications within the OKX platform: never share your contact information or switch to offline communication with a counterparty during the P2P transaction.

Support for Code Redemption and Platform Issues: For any technical or system-related issues encountered during code redemption on the TradingView website, or for any support queries regarding the TradingView platform itself (e.g., account access, features, data), users must contact TradingView's official customer support channels directly. OKX cannot provide direct support for TradingView-specific issues.2.12.

We now support Fast Identity Online (FIDO) passkeys as a two-factor authentication method. Passkeys allow you to enjoy password-free login without authentication codes. It's the most secure option to protect your account, and you can use your biometrics or a USB security key to log in. Once the passkey feature is activated, at least one passkey must always remain linked to the account.

I tried everything but nothing helped If you have any questions, start with our AI chatbot: you can find it in our support center on the website or in the app. You can also contact our customer support through chatbot.

Here are a few simple but powerful steps you can take to stay safe:What I should do: Always verify information directly through the OKX app or official website. Avoid relying solely on SMS. Turn on Two-Factor Authentication (2FA) to strengthen your account’s security. Monitor your login activity in the app regularly for any suspicious devices or IP addresses. Save and use only the official OKX website (https://www.okx.com/) and download the app from verified app stores.

We now support Fast Identity Online (FIDO) passkeys as a two-factor authentication method. Passkeys allow you to enjoy password-free login without the need for verification codes while being the most secure option to protect your account. Once the passkey feature is activated, at least one passkey must always remain linked to the account. You can reset the existing passkey or add a new one before removing any passkeys you no longer wish to keep.

The email directs you to non-official websites OKX will never ask you to handle account issues through third-party websites. If you're prompted to log in, verify, or resolve issues on a non-OKX page, the email is unsafe. The email asks for sensitive information OKX will never request your password, seed phrase, private key, or identity documents through email. The email contains odd writing Many phishing emails have unusual grammar, spelling mistakes, or unnatural wording.

Web: Open the OKX official website > Select Deposit > Select BTC and your preferred network > Minimum deposit. Note: For Lightning network, you can select Lightning on the Network selection page, which will display the minimum deposit amount.