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How do I join a video call with customer support?
Note: If you have previously scheduled a video call session, you may follow the steps below to join. Go to the Support center Select Join video call appointment under Self-service tools Select join video call appointment Enter the authentication code to join the video call Enter the authenticator code to join the video call Note: the email OTP will be sent to the verified contact email you used during your chat or ticket with customer service.Published on Aug 26, 2025Updated on Apr 6, 2026FAQ51OKX will launch USDG/USDT for spot trading
This project team’s opening price is displayed for information purpose only, and is not determined by the call auction mechanism, and will not impact the prices where you will execute the orders. Project introduction Global Dollar (USDG) is a stablecoin backed by the US dollar available on the Ethereum and Solana blockchains. Issued by a regulated provider, USDG is backed by secure and liquid assets and is always redeemable 1-to-1 for the US dollar.Published on Jun 9, 2025Updated on Nov 17, 2025AnnouncementsOKX to list USDG (Global Dollar) for spot trading
This project team’s opening price is displayed for information purpose only, and is not determined by the call auction mechanism, and will not impact the prices where you will execute the orders. Project introduction Global Dollar (USDG) is a stablecoin backed by the US dollar available on the Ethereum and Solana blockchains. Issued by a regulated provider, USDG is backed by secure and liquid assets and is always redeemable 1-to-1 for the US dollar.Published on Jun 4, 2025Updated on Nov 17, 2025AnnouncementsHow do I authorize a new device when I log in?
Phone verification: when you request phone verification, we'll call the phone number linked to your account. Just follow the voice prompts: select 1 to confirm authorization or 2 to cancel it. You can request up to 5 phone verification calls in 1 hour. Email verification: when you request email verification, we'll send a link to the email linked to your account. Open this link to confirm authorization. If you can't open the link from email, try copying and pasting it to your browser.Published on Aug 31, 2023Updated on Apr 22, 2026FAQ13,808OKX to list ALLO (Allora) for spot trading
Please refer to OKX Terms of Service and Risk & Compliance Disclosure for more information. For any inquiries, please feel free to contact us via OKX Support Center or connect with us on any platform of your choice. OKX Team Nov 11, 2025Published on Nov 11, 2025Updated on Nov 17, 2025AnnouncementsOKX to list MMT (Momentum) for spot trading
About Call Auctions Call auction mechanism will be used for spot listing of MMT/USDT. The call auction period will last for 1 hour. OKX operates a call auction mechanism that allows you to submit buy and sell orders at your desired prices according to certain trading parameters before a new trading pair officially begins trading. The trading system processes all submissions according to call auction rules and calculates an indicative opening price based on these submissions.Published on Nov 4, 2025Updated on Nov 17, 2025AnnouncementsOKX will launch MET/USDT for spot trading and convert pre-market futures to standard perpetual futures
Please refer to OKX Terms of Service and Risk & Compliance Disclosure for more information. For any inquiries, please feel free to contact us via OKX Support Center or connect with us on any platform of your choice. OKX Team Oct 23, 2025Published on Oct 23, 2025Updated on Feb 11, 2026AnnouncementsOKX to list YB (Yield Basis) for spot trading and convert pre-market futures to standard perpetual futures
Please refer to OKX Terms of Service and Risk & Compliance Disclosure for more information. For any inquiries, please feel free to contact us via OKX Support Center or connect with us on any platform of your choice. OKX Team Oct 14, 2025Published on Oct 14, 2025Updated on Nov 17, 2025AnnouncementsOKX listing mechanism
The applicable mechanism will be announced in advance based on the characteristics of the asset.The listing mechanisms supported on OKX include: Call Auction Pre-open Call AuctionWhat is a Call Auction?Published on Apr 27, 2018Updated on Apr 2, 2026FAQ7,483OKX to list WET (HumidiFi) for spot trading
Market orders will not be supported for the first 5 minutes after the call auction ends. Any orders submitted during this period will be rejected.Published on Dec 9, 2025Updated on Feb 6, 2026AnnouncementsOKX to list OFC (OneFootball Credits) for spot trading
Please refer to OKX Terms of Service and Risk & Compliance Disclosure for more information. For any inquiries, please feel free to contact us via OKX Support Center or connect with us on any platform of your choice. OKX Team April 09, 2026Published on Apr 9, 2026Updated on Apr 9, 2026AnnouncementsOKX to list BASED for spot trading
Market orders will not be supported for the first 5 minutes after the call auction ends. Any orders submitted during this period will be rejected.Published on Mar 30, 2026Updated on Mar 31, 2026AnnouncementsOKX to list SPACE (Spacecoin) for spot trading
Market orders will not be supported for the first 5 minutes after the call auction ends. Any orders submitted during this period will be rejected.Published on Jan 23, 2026Updated on Feb 11, 2026AnnouncementsHow do I remove my debit or credit card?
Note: only debit cards are supported in Singapore and U.S.Published on Apr 21, 2026Updated on Apr 21, 2026FAQHow do I create a DEX trading wallet?
Keep it safe and backed up. Once “escape mode” is activated, you’ll have full control of your assets. We'll no longer provide custody services. If your wallet address is flagged as a “black address,” you can only escape or deactivate the wallet—you won’t be able to continue trading. Before making changes, we recommend backing up the private key or seed phrase of your target Externally Owned Account (EOA).Published on Oct 1, 2025Updated on Nov 17, 2025FAQ