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What onboarding information is required for a family office?
What's a family office? Family offices are entities set up to facilitate trading, investing, or other financial transactions using the personal wealth of the companies’ ultimate beneficial owners.Who are the key persons for a family office?Published on 13 Oct 2023Updated on 12 Feb 202666What's OKX Security Assistant?
OKX Security Assistant is an application developed by our security team to protect our Windows users, prevent virus and trojan attacks, and safeguard user assets. When you receive a risk alert from OKX Security Assistant on a Windows device, it indicates that the current device environment may pose threats to your account and asset security.Why did I receive a risk alert from the OKX Security Assistant?Published on 15 Jan 2026Updated on 13 Feb 20269What's the current status of the temporary account security measure?
As an effort to keep your account safe, we've implemented a new security measure. The new security feature temporarily restricts account withdrawal activities after updates to withdrawal security settings are made to one's account.What changes trigger this security feature? Changing linked mobile number Changing linked email Changing Google Authenticator Change password regardless of if a new device is involvedWhat type of account activities will be restricted for me?Published on 4 Jul 2024Updated on 28 Aug 2025156How do I secure my exchange account?
Go to the security settings page Once you sign in to your account, you can hover over the profile icon at the main menu. A dropdown menu will be displayed, and you can select Security settings to proceed. We provide a variety of security measures to protect your account. You can review the completed and pending security items under the Security option.3. Activate security features Our users can secure their funds by activating the various account security measures shown on the Security option.Published on 12 Jun 2024Updated on 23 Mar 20261,301Common scam tactics
Avoid casually sharing personal information such as Social Security numbers, bank account details, or credit card information. Only provide this information to trusted entities or individuals. Don't easily trust tempting messages. Private transactions carry significant risks. Don't readily believe messages on social platforms that encourage using digital assets for virtual recharge card transactions at high purchase prices or low selling prices.Published on 28 Sept 2023Updated on 6 Feb 20262,605How do I secure my account after detecting unusual activity?
Go to Menu > User center > at Profile, look for Connected accounts > Unlink any social account which is not linked by you.Use a secure device We strongly recommend performing all security-related actions on a trusted device that’s free of malware. If your previous device may be compromised, it’s best to use a secure device for any account recovery or checks to reduce the risk of unauthorized access.Published on 21 Mar 2025Updated on 12 Feb 202630How do I use a physical security key to protect my account?
What is physical security key? A physical security key is a type of hardware-based authentication used to verify account access and transactions. Unlike software-based options, physical security keys work offline and are not reliant on cloud services, minimizing risks like account takeovers or unauthorized access.Why choose physical security key?Published on 10 Jan 2025Updated on 12 Feb 202617,511Which types of institutions are supported by OKX?
Whether you're an institutional investor, hedge fund, or enterprise, we offer advanced trading tools, secure services, and scalable solutions to meet your needs. Explore how we can empower your institution in the rapidly evolving digital asset space.Published on 29 Jan 2025Updated on 27 Sept 202540What should I do if the T+N security protection is triggered and I can't trade?
What is T+N (Security protection for buying crypto)? T+N refers to a security protection mechanism for cryptocurrency purchases. When you buy crypto through P2P on the platform, the system performs a comprehensive risk assessment of the transaction. Based on this assessment, it may temporarily restrict the withdrawal and P2P resale of the equivalent assets for N days.Published on 17 Mar 2023Updated on 23 Mar 20262,528How do I protect my account from Trojan horse takeovers?
These are widely circulated on file-sharing platforms and pose significant security risks to your device. Malicious Websites and Pop-ups Simply visiting a compromised website or clicking on deceptive pop-up ads may trigger an automatic malware download. This is known as a drive-by download. Social Media Traps Hackers may impersonate legitimate brands or accounts and distribute malicious links through public posts, comments, or group discussions.Published on 30 May 2025Updated on 5 Feb 202610How do I activate my Pay?
Go to Simple and select Pay from the main menu Select Activate Pay, and set up a secure passkey Complete the security verification and you're all set! Verify your identity for full accessWhy do I need to create a passkey to activate my Pay account? Pay accounts are based on smart contract wallet architecture. Creating a Pay account automatically generates a unique passkey.Published on 16 Sept 2025Updated on 28 Jan 2026How do I determine my company type and understand which documents I need to prepare?
Corporate secretary: The corporate secretary or governance officer is responsible for maintaining institution records and can provide information about your institution's legal structure. Compliance officer: If your institution has a compliance department, the compliance officer can assist with regulatory compliance matters and confirming institution classification.Published on 13 Oct 2023Updated on 12 Feb 2026130How do I start onboarding as an institutional user?
What onboarding information is required for a family office? What onboarding information is required for the non-profit organization (NPO)? What onboarding information is required for a Trust?Can a corporate account change its authorized account user? Yes.Published on 10 Oct 2024Updated on 2 Feb 202652What onboarding information is required for the non-profit organization (NPO)?
Corporate officers: Persons with significant responsibility to control, manage or direct the NPO including executive officers or senior managers (for example, CEO, CFO, COO, Managing Member, General Partner, President, Vice President, or Treasurer), or any other persons who regularly perform similar functions. Directors: Persons elected or appointed to serve on the board of directors of the NPO.Published on 13 Oct 2023Updated on 12 Feb 202671What onboarding information is required for a fund?
including executive officers or senior managers (for example, CEO, CFO, COO, Managing Member, General Partner, President, Vice President, or Treasurer), or any other persons who regularly perform similar functions.Published on 13 Oct 2023Updated on 12 Feb 2026111