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Why is my deposit/withdrawal suspended?
It's recommended that you pay close attention to our latest announcement for updates on the service status, so you can stay informed and resume operations as soon as possible.Hard fork (Deposit/withdrawal suspension) A hard fork is a disputed blockchain upgrade that must be completed before service can resume. Once the hard fork is complete, we'll start up again without delay. What's forking?Published on 31 Aug 2023Updated on 26 Jan 2026992Scan to Pay FAQ
Note: Scan to Pay doesn't work for OKX Singapore users outside of Singapore, even if the merchant accepts GrabPay.Examples of where you can Scan to Pay: Cafés: BreadTalk, Cedele, Co+Nut+ink, Lavender Bakery, LiHo Tea, Paris Baguette, Duke Bakery Dining: Jumbo, Tung Lok, En Yeoh's Bak Kut Teh, Pizza Maru, Subway, Woke Ramen Shopping: Dyson, Innisfree, JD Sports, Lovet, SK Jewellery Health & Beauty: Jean Yip, Yun Nam Hair care, V Medical, A.M.Published on 16 Sept 2025Updated on 12 Feb 20261What's OKX Security Assistant?
It’s recommended to handle issues in the following order (from easy to hard): Retry with administrator privileges Restart the system, then make an attempt again; to release locks or reduce resistance Clean based on the risk target type If the alert involves system services, scheduled tasks, or startup items, don’t just delete files—remove them from the corresponding configuration entries first.Published on 15 Jan 2026Updated on 13 Feb 202615
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