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How do I reset Two-factor authentication (2FA)?
details and select Confirm You'll receive a confirmation upon successfully resetting your authentication method If you don't remember password, can't login: Please follow here to reset both your password and two-factor authenticationOn the web If you remember password but fail two-factor authentication (2FA) Log into your account as usual, then the system will trigger two-factor authentication In Unable to verify?Published on 15 Sept 2023Updated on 28 Mar 20266,183How do I reset my Two-factor authentication (2FA)?
section, select reset Select Reset to proceed You'll be prompted to download the OKX app Note: you're not allowed to perform withdrawal within 24 hours after you've reset or changed your authenticator appPublished on 15 Sept 2023Updated on 15 Oct 202524OKX Learn to Earn with OKX and TON (The Open Network) phase two event rules
If you have not received the event rewards within 48 hours after completing the account verification, please contact customer service, and we will actively follow up on the situation.Published on 26 Dec 2023Updated on 3 Apr 20264,135How do I use Trading bonus?
If we see any suspicious behavior, or the malicious use or abuse of Trading bonus, OKX reserves the right to take appropriate actions against the involved accounts. OKX retains the ultimate interpretation right of the terms and conditions for the use of trading bonus.Published on 8 Mar 2024Updated on 6 Apr 20261,142What's demo trading and how do I use it?
Demo trading environments simulate real-world market conditions by using real-time market data and trading tools, allowing traders to experience the ups and downs of the crypto markets without actually risking any money.Can experienced traders benefit from using crypto paper trading and practice trading?Published on 1 Oct 2025Updated on 6 Feb 20263Understanding the risks of using digital payment token services
If the platform you use is compromised, your assets and personal data may be stolen. If you share login details with a scammer, they could gain full access to your account. Using a regulated platform with strong security helps reduce risk, but no system is foolproof. Always protect your credentials and never share them with unknown parties.Custody Risk When you entrust your DPTs to a platform for safekeeping, that platform acts as your custodian.Published on 17 Jun 2025Updated on 17 Nov 20252How do I use the custom interval feature?
By using the Custom interval feature, traders can refine their market analysis with greater flexibility, making it easier to adapt to different trading strategies and market conditions. Learn how you can use the custom formula feature here.Published on 5 Mar 2025Updated on 10 Sept 20255How do I use the custom formula feature?
Learn how you can use the custom interval feature here.Published on 5 Mar 2025Updated on 10 Sept 20254How do I use the liquidation price calculator?
Liquidation price calculator can be used to determine your profit, stop loss, and liquidation prices with this tutorial. Follow the steps below to make the most of your calculations.How do I calculate the required margin, P&L, and P&L ratio?Published on 3 Jul 2024Updated on 28 Jan 202639How do I use the Open interest indicator?
What's Open interest (OI) indicator? The Open Interest (OI) indicator provides a visual representation of the total value of open long and short positions for a specific futures trading pair, enabling traders to analyze market activity and sentiment. Open interest indicator serves as a gauge of market activity. When open interest is minimal or absent, it indicates either the absence of initial...Published on 15 May 2024Updated on 10 Sept 202521What's smart sync and how do I use it?
Why are my smart sync assets marked as “in use,” and how do I release them? When you set your total investment for a copy trade, your funds will be specifically allocated to the lead trader. Therefore, these funds will be marked as in use, and can’t be used in other ways. You can decrease your investment to release some funds, or stop copying a trader and close all positions to release all of your funds.5.Published on 26 Feb 2024Updated on 12 Feb 2026432How do I use the chart trading layout?
The new web charting trading layout brings a range of benefits to traders, enhancing their efficiency, trading experience, and control over their strategies. The layout includes fullscreen chart view, direct trading capabilities, and sophisticated drawing tools to elevate efficiency and simplify the trading process. The extended charting screens aid traders in conducting thorough analyses with...Published on 29 Jan 2024Updated on 12 Feb 2026125What are the advantages of using cross margin and isolated margin?
For example, if you choose the future margin - cross margin mode for trading BTC crypto-margined perpetual futures, and use BTC as margin in the BTC/USDT leverage to open a long position in BTC, then these two positions share the margin and offset each other's profits and losses.Published on 20 Mar 2023Updated on 2 Apr 202641How do I change my email?
Enter the two-factor authentication (2FA) code to continue Note: select Unable to verify if you can't complete the verification You'll receive an email confirmation in your new email upon successfully changing your email Note: you're not allowed to perform withdrawals or use P2P trading to sell crypto within 24 hours after you've changed your email address.Published on 6 Sept 2023Updated on 9 Feb 20264,069Why can’t I see or use my crypto balance?
If you’ve confirmed your funds aren't in, and the deposit/trade shows as completed for over 2 hours, reach out to our Support team via OK Assistant on Support Center with your TxID/order ID. This helps the support team track and resolve the issue quickly.Published on 14 Oct 2025Updated on 15 Jan 20265