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How do I capture dual-pronged arbitrage opportunities with the OKX ETH/BTC Bot?
The OKX ETH/BTC Bot is a game-changer in the realm of cryptocurrency trading. By capitalizing on the oscillation of the ETH/BTC trading pair, this automated tool empowers users to accumulate both BTC and ETH strategically. With a range of advantages, flexibility, and adaptability to market conditions, the ETH/BTC Bot stands as a beacon of innovation, inviting users to explore the vast potential of dual-pronged arbitrage opportunities in the cryptocurrency market.Published on 6 Mar 2024Updated on 10 Sept 202527Why is my deposit not credited even when all information is correct?
When you deposit funds to our platform, if the receiving address, deposit network, and token contract are correct, and there is a record on the blockchain, but the funds haven't arrived, this may be due to the following reasons: There's a delay in syncing the blockchain to the platform: for the token you deposited, there may be a delay in syncing from the blockchain to the platform’s wallet, which can result in the deposit not being credited and not showing up in your assets.Published on 17 Oct 2024Updated on 12 Feb 20261,886How do I authorize a new device when I log in?
Phone verification: when you request phone verification, we'll call the phone number linked to your account. Just follow the voice prompts: select 1 to confirm authorization or 2 to cancel it. You can request up to 5 phone verification calls in 1 hour. Email verification: when you request email verification, we'll send a link to the email linked to your account. Open this link to confirm authorization. If you can't open the link from email, try copying and pasting it to your browser.Published on 31 Aug 2023Updated on 22 Apr 202613,807How do I raise a dispute when using P2P trading?
You can raise disputes in these situations: When selling crypto via P2P Trading, you can raise a dispute if the buyer has marked the order as paid but the seller hasn't received the payment. When buying crypto, if the seller doesn’t release the crypto, you can also raise a dispute. After a transaction is done, you can also raise a dispute in the order if there is any issue.Published on 22 Aug 2023Updated on 8 Apr 20263,550How do I fix errors when submitting my institutional verification?
How do I check institutional verification status? To view the current status of your application, proceed to the verification page. If you see a Continue option, it indicates that your application is incomplete. Select Continue to resume your application and ensure it’s complete before final submission.What should I do if I'm unable to save or proceed on the application page? Ensure that all...Published on 10 Oct 2024Updated on 8 Oct 202560What attestation do we need to agree to when verifying as an institutional customer?
As part of OKX onboarding process, the entity making an application (hereafter, the "Applicant") to be verified and onboarded as an institutional customer shall have to agree, acknowledge and attest the following statements: Applicant hereby makes the statements set forth herein, with effect from the date of execution, to provide OKX with certain information needed to confirm that Applicant is...Published on 5 Feb 2024Updated on 8 Oct 2025131What do I need to do when I change my country of residence?
There are no changes to the login process for the app version.Tips when entering your address Enter your full address (street, unit number if applicable, city, postal code, etc.) using the required format shown on screen. If proof of address is required, ensure your document (utility bill, bank statement, etc.) clearly shows the same address. Use the latest version of the OKX app or access the website with an updated browser. Ensure uploaded images and documents are clear and readable.Published on 10 Apr 2025Updated on 16 Mar 2026588How do I track my assets when trading in Spot and Futures mode?
Your settings will be retained even when you reopen the app.Published on 23 Oct 2024Updated on 12 Feb 202619How do I unlock my deposit when the Travel Rule additional verification is required?
If you're in regulated regions, your crypto transactions are subjected to the Travel Rule as per local laws, which may require additional information for it to be unlocked. You can find out more about the Travel Rule in the Travel Rule FAQ. You can unlock your deposit with the following guide:1. Start the deposit unlocking process Go to the Asset page, find your locked deposit, and select Submit...Published on 29 Apr 2024Updated on 17 Apr 2026197Why do I need to fill in tags (tag/memo) when I withdraw or deposit certain cryptos?
Then, submit the request and complete the necessary password or verification steps.Important note: If you’re withdrawing to a saved address from your address book, the Tag/Memo field may not appear, as it was already saved when the address was added. If you're unsure whether the receiving platform requires a tag/memo, contact them to confirm before proceeding. Never enter random digits — submitting an incorrect tag/memo may result in permanent loss of funds.Published on 22 Aug 2023Updated on 22 Apr 2026414What are the cryptoassets that are listed on OKX in France?
Bitcoin BTT BitTorrent CEL Celsius Network CELR Celer Network CFG Centrifuge CHZ Chiliz COMP Compound CQT Covalent CRO Crypto.com CRV Curve Finance CSPR Casper Network CVC Civic CVX Convex Finance DAI Dai DOGE Dogecoin DOT Polkadot DYDX dYdX EGLD Elrond ENJ Enjin Coin ENS Ethereum Name Service EOS EOS ETC Ethereum Classic ETH Ethereum ETHW EthereumPoW EURT Tether EUR FET Fetch.ai FIL Filecoin FLOKI Floki FLOW Flow FLR Flare FORTH Ampleforth Governance FTM Fantom FXS Frax Share GAL Galxe GALA Gala GamesPublished on 18 Mar 2024Updated on 9 Feb 20262What documents are accepted as proof of sources of funds from decentralized finance?
Authentic documents as proof of the source of funds Airdrop participation Screen capture that shows proof of the airdrop allocation from the Telegram airdrop games. Transaction history from your cryptocurrency wallet(s) showing the airdrop transaction, including the token name, amount received, and timestamp. Screen capture of your Telegram profile that clearly displays your registered details (for example, username and phone number) confirming ownership.Published on 12 Nov 2024Updated on 9 Feb 202653What's a futures trading bot and how do you automate trades with it?
When the price moves up, the bot executes orders according to the strategy — long, short or neutral — you're following. Futures grid is just one of the powerful trading bots OKX offers. Try it yourself today to automate trades and lock in profits from futures contract price volatility. Game on!Published on 26 Dec 2023Updated on 29 Oct 202535Spot copy trading: lead trader FAQ
What are the sorting and ranking criteria for lead traders on the Market board, and what are the requirements to maintain or improve my standing on the board? Promote real trading leadership: the capital invested by lead traders will factor into the ranking algorithm, boosting the rankings of those with higher capital input.Published on 18 Oct 2023Updated on 3 Mar 202667How do I protect my account from Trojan horse takeovers?
Cracked Software and Illegal Downloads Free and unauthorized software activators, game cheats, or pirated media often contain embedded Trojans. These are widely circulated on file-sharing platforms and pose significant security risks to your device. Malicious Websites and Pop-ups Simply visiting a compromised website or clicking on deceptive pop-up ads may trigger an automatic malware download. This is known as a drive-by download.Published on 30 May 2025Updated on 5 Feb 202612