All
FAQ
Announcements
Product documents
OKX SG Welcome Bonus - Terms & Conditions
This program may not be available to all OKX SG users and eligibility is determined at OKX SG's discretion. Track your earned rewards on Reward Center > New User Bonus on our website and app. Please note that rewards value may fluctuate and may not be equal when withdrawn due to market changes. The price of digital assets, including stablecoins, are subject to fluctuation. Due to such price fluctuations, your assets value may increase or decrease at any moment.Published on 2 Sept 2024Updated on 17 Nov 20257Singapore Referral Program - Terms and Conditions
In order to comply with local regulations, certain features may not be available in your region.Published on 17 Nov 2024Updated on 17 Nov 2025OKX listing mechanism
Indicative opening price During the Call Auction period, OKX may display an indicative opening price for reference purposes. The indicative opening price may change as orders are placed, cancelled, or modified. The indicative opening price does not represent the final execution price.Published on 27 Apr 2018Updated on 2 Apr 20267,469Why is my deposit locked?
Deposit locked due to Travel Rule additional verification If you're in regulated regions, your crypto transactions are subjected to the Travel Rule as per local laws, which you may require supplementary information for it to be unlocked. You should obtain the legal name of the sender and ask whether they are sending from an exchange or private wallet address. Additional information such as, but not limited to, country of residence may also be required.Published on 19 Dec 2023Updated on 3 Mar 2026970How do I opt out as an Accredited Investor?
("OKX SG") If you have previously opted in to be treated as an Accredited Investor, you may opt out at any time.How can I opt out of Accredited Investor status? To opt out as an Accredited Investor: Start a live chat via our Support Center and let us know that you no longer wish to be treated as an Accredited Investor Once you confirm your intent to opt out, we may be required to take steps to comply with applicable laws and regulations.Published on 8 Apr 2025Updated on 17 Nov 2025Why can’t I see or use my crypto balance?
Sometimes, you may notice that your deposited or traded crypto isn’t available for use right away. This can feel frustrating, especially if you’re trying to make a trade quickly or need access to your funds urgently. But don’t worry—this may happen because because of how balances are allocated across accounts or how trades are processed.Published on 14 Oct 2025Updated on 15 Jan 20265What is the New User Full Rebate Program?
Note: In order to comply with local regulations, certain features may not be available in your region. This Program and its rewards are subject to OKX's eligibility criteria and may be modified at any time.Published on 16 Mar 2026Updated on 31 Mar 2026Why is my deposit not credited even when all information is correct?
When you deposit funds to our platform, if the receiving address, deposit network, and token contract are correct, and there is a record on the blockchain, but the funds haven't arrived, this may be due to the following reasons: There's a delay in syncing the blockchain to the platform: for the token you deposited, there may be a delay in syncing from the blockchain to the platform’s wallet, which can result in the deposit not being credited and not showing up in your assets.Published on 17 Oct 2024Updated on 12 Feb 20261,825Why can't I join or claim rewards from a campaign?
If an account (including the inviter or the invited user) triggers risk control mechanisms, the corresponding campaign rewards may be revoked.Published on 10 Jun 2025Updated on 19 Mar 202614,251Understanding the risks of using digital payment token services
While this can offer convenience and protection, it also comes with risks: Cyberattacks: Hacks may lead to stolen, unrecoverable assets. Commingled assets: Shared storage can blur ownership and raise fraud risk. Service outages: Tech failures may block access to your tokens. Regulated platforms offer safeguards, but no setup is risk-free.Published on 17 Jun 2025Updated on 17 Nov 20252How do I protect my account from Trojan horse takeovers?
Malicious Websites and Pop-ups Simply visiting a compromised website or clicking on deceptive pop-up ads may trigger an automatic malware download. This is known as a drive-by download. Social Media Traps Hackers may impersonate legitimate brands or accounts and distribute malicious links through public posts, comments, or group discussions.Published on 30 May 2025Updated on 5 Feb 202611How do total Profit and Loss (PnL) and Grid profits work for Spot Grid?
Several factors may limit the withdrawable portion: You may have already withdrawn part of your Grid Profits earlier from the same bot. If you performed a Grid Edit or Add Investment, your Grid Profits at that time may have been fully reinvested—resetting your withdrawable amount to zero. Grid Profits are approximations and may include small rounding differences or estimated fees (which are charged in different currencies), as described in the example in (3) above.Published on 20 Jun 2025Updated on 26 Nov 202554How do I submit my proof of address (POA)?
Document formats may vary depending on the issuing institution. We recommend providing any valid document issued within the last 3 months that clearly shows your full name and current residential address.Published on 5 Sept 2023Updated on 12 Feb 2026853How can I protect myself from scammers?
Or they may send you a fake email, pretending to be from payment services such as Wise or AdvCash. Always check the email address to make sure the domain matches with the service domain. Raise a dispute if the domains don't match. Be cautious of 'partial payment or amount manipulation' scams. Scammers may place an order for a large amount (for example, 50,000) but only pay a much smaller amount, such as 5,000 or even 0.01.Published on 21 Aug 2023Updated on 3 Mar 202612,066Travel Rule FAQ
Additional supplementary information may also be required. Select the channel that the transaction will be transferred to The same may be applied to incoming crypto transfers in regulated regions, where deposits without a Travel Rule message may be locked until you provide additional information on the person who initiated the crypto transfer.If you're making a withdrawal to another exchange:1.Published on 20 Jul 2023Updated on 5 Feb 2026802