What does it mean when a "trade error" has occurred? Trade errors are any incorrect trades that were made in good faith, for instance mistaking one user's trade for another when dealing with multiple counterparties at the same time. If price action is in the other direction shortly after a trade or there were not adequate checks before executing, a trade error is not deemed to have occurred.

Why does passkey error 50162 happen? Passkey error 50162 may appear on Android when Google Play services encounter an issue during passkey verification. When Google Play fails to complete the verification process, it triggers error 50162. You can fix it by updating Google Play services or deleting the damaged passkey stored in your Google Password Manager.How to fix passkey error 50162? We recommend two solutions.

Navigate the status of your details via the progress bar Learn more on how you can fix the errors on your Institutional account application here.

What should I do if I encounter the error message "We can't support verification for the TON network"? Currently, the Satoshi test does not support the TON network. If you encounter this issue, you have two options: Change the withdrawal entry point to "Exchange or platform." Convert your assets to another cryptocurrency and then proceed with the Satoshi test again.

This is a check to prevent any pricing errors. We anticipate that in most cases, you will be making changes to the prices that appear at first.

If an error of 50004 is reported at other times, it can be retried later. If an order is placed with an error of 50004, it doesn't represent the actual result of the interface request. The request may succeed or fail. Please refer to the actual result. Note: if you have any other questions or other API-related inquiries, you can reach out to us by scanning the code below via the app.What's "50119 API key doesn't exist" error?

Reinstall the app If the previous steps don’t work: Remove the app from your device Restart your phone Download the latest version from the official app store Log in again Always make sure you back up your recovery phrase or login credentials before uninstalling the app.When should I contact support?

OKX expressly disclaims any and all responsibility and liability for any technical, pictorial, typographical, editorial or other error or omission in this Campaign or the Campaign Terms. In order to comply with local regulations, certain features may not be available in your region.

OKX SG is not responsible for technical, pictorial, typographical, or editorial errors or omissions. For more information, go to www.okx.com/en-sg © 2025 OKX. All rights reserved. In order to comply with local regulations, certain features may not be available in your region.

Usually, you'll be required to upload both the photo side and the back side of your ID, as shown in the examples below. Photo side of ID Back side of IDWhat if there's no back side to my ID? Certain identity cards or documents don't have back sides, such as passports. During a verification process, you can just upload the photo side or photo page if required. Here's an example:How to properly take a selfie while holding my ID?

By aligning your instrument field with the correct format as outlined in the specifications, you can resolve this error and ensure seamless signal transmission.8. I received an error - "maximum allowed lag time being exceeded". What does this mean? This error message indicates that there was a delay longer than the permitted duration for your alert to reach OKX from TradingView. Your alert message comprises a field known as "maxLag," which establishes this time limit (in seconds).

Securely back up your wallet's mnemonic phrase and private key. Avoid taking screenshots as internet-connected devices may pose a risk of data leakage We recommend that you manually transcribe the mnemonic phrase and store it in a secured location.

By following these simple steps below, you’ll be able to restore your interface quickly and get back to trading without any hassle: Navigate to the Chart settings menu at the side menu of your trading screen Select Settings to load the menu Look for the Reset option in the chart settings menu to reset the existing settings Select Reset to change the layout back to the default settings Confirm your selection to revert all widgets, charts, and settings to their default positions and configurations

If we don’t hear back or see any login activity within your selected response timeframe, we’ll begin contacting your nominated emergency contact by email and SMS. Follow-up messages will be sent every 10 days until we receive a response or your account is reactivated.

If your withdrawal didn't arrive due to an error during the withdrawal process, please refer to What should I do if I made a mistake during withdrawal?