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How do I download my account statements?
Select Order history to view your order history Select Download to enter the Download order history page Select Download to enter the Download order history page Select your preferred date range, then select Export Note: VIP users can download statements from February 2021 onwards. Select Export after selecting your preferred date Once the statement is ready, you can select Download to download the statement Note: the statement might take some time to generate.Published on 6 Nov 2024Updated on 4 Mar 202673What can help prevent P2P crypto scams and protect my assets?
According to the Federal Trade Commission, business and government impersonation scams accounted for $133 million in reported crypto losses since 2021. More recently, scammers impersonating Tesla CEO Elon Musk got away with more than $2 million in crypto assets. How to prevent impersonators: Be aware that under no circumstances will OKX's customer service officials ever threaten to freeze your assets or ask you to release your crypto holdings.Published on 2 Sept 2023Updated on 12 Feb 20261,459What are the spot trading guidelines for copy traders?
Date Trading history Profit and loss after fees Witholding amount (10% of profits) April 17 (Mon) BTC/USDT Bought: April 1, 2023 Sold: April 17, 2023 +200 USDT 20 USDT April 18 (Tue) BTC/USDT Bought: April 6, 2023 Sold: April 18, 2023 ETH/USDT Bought: April 6, 2023 Sold: April 18, 2023 -50 USDT +300 USDT 0 30 USDT April 19 (Wed) No new buy orders BTC/USDT Bought: April 6, 2023 Sold: Not yet sold ETC/USDT Bought: April 6, 2023 Sold: Not yet sold N/A N/A April 20 (Thur) ETC/USDT Bought: April 6, 2023Published on 6 Nov 2023Updated on 3 Mar 2026279How can I do spot trading with the Jupyter Notebook?
Learn more on how to access our market data and refer to the code below. 1 import okx.MarketData as MarketData 2 flag = "1" # live trading: 0, demo trading: 1 3 marketDataAPI = MarketData.MarketAPI(flag=flag) 4 result = marketDataAPI.get_tickers(instType="SPOT")print(result)6. How can I read the available trading pairs?Published on 29 Sept 2023Updated on 10 Sept 2025544How do I update my email?
We'll send a 6-digit verification code to both your new and current email. Enter the code accordingly.Published on 6 Sept 2023Updated on 15 Oct 20251How do I change my email?
We'll send a 6-digit verification code to both your new and current email. Enter the code accordingly.Published on 6 Sept 2023Updated on 9 Feb 20264,044How do I change my phone number?
We'll send a 6-digit verification code to both your new and current phone numbers. Enter the code accordingly.Published on 7 Sept 2023Updated on 12 Mar 202614,323How do I change my phone number?
We'll send a 6-digit verification code to both your new and current phone numbers.Published on 7 Sept 2023Updated on 3 Nov 20251Crypto profit & loss analysis (PnL) FAQ
The historical data is recorded from November 6, 2020. Cryptos held before this date and not sold will be calculated at the price of 00:00 on November 6, 2020.10. Do Perpetual/Futures profits and Margin profits affect the profits in Crypto PnL analysis? Yes, the unrealized PnL and margins of crypto-based Perpetual/Futures will affect the number of positions currently held and will be included in the calculation of the PnL analysis.11. What are the average cost price and cumulative cost price?Published on 22 Aug 2023Updated on 3 Mar 2026103Lead traders: Spot lead trading guidelines
Date Trading history Profit and loss after fees Witholding amount (10% of profits) April 17 (Mon) BTC/USDT Bought: April 1, 2023 Sold: April 17, 2023 +200 USDT 20 USDT April 18 (Tue) BTC/USDT Bought: April 6, 2023 Sold: April 18, 2023 ETH/USDT Bought: April 6, 2023 Sold: April 18, 2023 -50 USDT +300 USDT 0 30 USDT April 19 (Wed) No new buy orders BTC/USDT Bought: April 6, 2023 Sold: Not yet sold ETC/USDT Bought: April 6, 2023 Sold: Not yet sold N/A N/A April 20 (Thur) ETC/USDT Bought: April 6, 2023Published on 30 Oct 2023Updated on 18 Mar 2026195How do I migrate my email address or phone number to another account? (app)
We'll send a 6-digit verification code to both your new and current email. Enter the code accordingly Enter the 2FA code to continue (if any) If the email you entered is linked/bound with another account, you'll see a pop-up message.Published on 22 Aug 2023Updated on 9 Feb 2026591How do I migrate my email address or phone number to another account? (web)
We'll send a 6-digit verification code to both your new and current email. Enter the code accordingly Enter the 2FA code to continue (if any) If the email you entered is linked/bound with another account, you will see a pop-up message.Published on 22 Aug 2023Updated on 4 Mar 2026384How do I reach out to OKX Singapore customer support?
Here’s what you can expect after you have submitted a request for help: Response time: We aim to respond as promptly as possible, and always within 6 hours of receiving your request. Resolution time: We strive to resolve all issues within 7 calendar days after receiving the full details of your issue. Delays: If we’re unable to resolve your issue within 7 calendar days, we’ll keep you informed regarding the causes of such delay and provide an expected timeframe for updates.Published on 18 Jun 2025Updated on 17 Nov 20252OKX ZERO Trading Fees event FAQs
This event is exclusively for new users who registered a new account on OKX from 6 Jul 2023 14:00 UTC+8. You'll need to sign up and complete identity verification before selecting Join Now button to be able to participate. Ensure that the display has changed to show Joined after you've selected to confirm your participation in the activity.2. How do I participate in this ZERO Trading Fees event?Published on 6 Jul 2023Updated on 12 Feb 202638How do I verify an individual account?
The entire document is issued within the last 6 months for EEA users and issued within 3 months for all other regions. Note: Check this link for more tips on verifying your selfie and ID. When everything's ready, you can submit your verification application. We'll review your application within 24 hours and you'll be notified instantly once we've completed it.Published on 25 Sept 2023Updated on 24 Mar 202630,841