For more details on facial recognition failures, please refer to What should I do if facial recognition fails? Note: Please follow here to reset Two-factor authentication (2FA)Device verification When you request device verification, you'll need to open the OKX app on one of your authorized devices. We'll send you a message there. Open it to review new login info and confirm or cancel authorization.

If you need to close positions or manage unsupported assets, your transition journey will be customized to help you navigate these changes smoothly and efficiently.How do I change my country of residence?

You can raise disputes in these situations: When selling crypto via P2P Trading, you can raise a dispute if the buyer has marked the order as paid but the seller hasn't received the payment. When buying crypto, if the seller doesn’t release the crypto, you can also raise a dispute. After a transaction is done, you can also raise a dispute in the order if there is any issue.

How do I check institutional verification status? To view the current status of your application, proceed to the verification page. If you see a Continue option, it indicates that your application is incomplete. Select Continue to resume your application and ensure it’s complete before final submission.What should I do if I'm unable to save or proceed on the application page? Ensure that all fields are filled in the correct format.

Your settings will be retained even when you reopen the app.

The possible scenarios are as follows: Scenarios UTXO which can be used Possible reasons why BTC balance is insufficient What can I do？ Transfer Confirmed UTXO New UTXO which is pending Unlocked UTXO Usual scenario: The transfer amount is more than your balance. Other scenarios: The transaction is pending now, the balance hasn't been updated. All balance has been locked.

For example, you can find both the deposit address and tag/memo on the deposit page in the screenshot below: Deposit page with both deposit address and tagHow do I fill in the tag/memo?

Select your deposit source to verify and unlock your deposit You can unlock your deposit depending on where it originated: Select where your deposit is from to verify the deposit3. a) Select Exchange or third-party platform3. a) i.

When you deposit funds to our platform, if the receiving address, deposit network, and token contract are correct, and there is a record on the blockchain, but the funds haven't arrived, this may be due to the following reasons: There's a delay in syncing the blockchain to the platform: for the token you deposited, there may be a delay in syncing from the blockchain to the platform’s wallet, which can result in the deposit not being credited and not showing up in your assets.

Spot Orders, Recurring Buy, etc.) will be canceled when your account is updated with your new country of residence.

As part of OKX onboarding process, the entity making an application (hereafter, the "Applicant") to be verified and onboarded as an institutional customer shall have to agree, acknowledge and attest the following statements: Applicant hereby makes the statements set forth herein, with effect from the date of execution, to provide OKX with certain information needed to confirm that Applicant is...

Please refer to the relevant documentation for more details: How do I find my deposit address and tag/memo/comment?

When can I expect an update? After the OKX team receives your information, we'll review it within four hours. You can track the appeal status in the OKX App by going to P2P Trading > Profile > Account Restriction Dispute.4. I need help providing some information requested in the email from OKX. What should I do?

Learn more: Why do I need to fill in tags (tag/memo) when I withdraw or deposit certain cryptos? If you're having issues with your tag/memo, click the button below. Note: please follow the bot's instructions and complete all required fields in the ticket form (including email, TXID, token type, amount, and network) to help us review your request efficiently.

We recommend checking all possible locations where you may have stored your seed phrase backup, such as handwritten notes or saved records from when the wallet was first created.Q: What should I do if I have imported my seed phrase but still don’t remember my wallet password? If you have backed up your seed phrase or private key but forgot your wallet password, you can re-import the seed phrase or private key to reset the wallet and create a new password.