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How do I identify OKX official accounts?
Open Reddit community and copy the Reddit link that you want to verify Go to our channel verification to verify the page link. You can refer to the How do I verify OKX accounts section to learn more about how to verify the link.Instagram To verify the official pages: Verify official page: go to the page and copy the Instagram page link. Verify username: refer to the bio section of the page, and copy the username.Published on 11 Aug 2023Updated on 17 Apr 20265,369How do I manage my assets in my OKX wallet? (app)
For step-by-step instructions, refer to How do I manage my wallet?Published on 25 Sept 2023Updated on 7 Apr 202617,682How do I manage my assets in my OKX wallet? (web)
Getting Started OKX Wallet is a non-custodial and decentralized multi-chain wallet that provides one-stop asset management, secure storage, transfer, and other functions for all users. OKX Wallet helps you to manage your assets across multi-network (e.g. Bitcoin and Ethereum) and numerous devices (e.g. iOS, Android, and web extension) by generating an on-chain identity with a seed phrase more...Published on 22 Aug 2023Updated on 3 Mar 2026424How do I convert my crypto?
To move funds between accounts, refer to How do I transfer my funds? Open your OKX app, select Trade > Convert Open Convert page Select the available crypto in Convert from/to sections Insert the amount and select Preview to check the order details Select Convert to complete your order Select Convert within 10 seconds to complete your order Note: Only supported cryptos for Convert will be shown. The conversion rate is updated every 10 seconds to ensure you're getting the most accurate rate.Published on 3 Sept 2024Updated on 22 Apr 20261,323How do I change my email?
Self-service tool For quick access, click the button below:On the app Open the OKX app, and go to User Center Open User Center page Select Profile and Settings, go to Security, and select Email under the Authentication methods section Select Change email address Enter your email address in the New email address field Select Send code in both the Verify new email address and Verify current email...Published on 6 Sept 2023Updated on 9 Feb 20264,095What should I do if I forget my OKX wallet password?
This design ensures user sovereignty over assets, but it also means that password recovery services are not available.Q: If I lose my seed phrase but still remember my wallet password, can I recover my assets? No. The seed phrase or private key is the only credential that can be used to recover a wallet. If you lose your seed phrase and do not have a backup, your assets cannot be recovered, even if you still remember your wallet password.Published on 28 Oct 2022Updated on 22 Apr 202613,430How do I change my verified name?
Note: this feature may not be available in all regions. If you’re unable to access it, please contact the OKX Assistant for support.On the app Go to Main menu > Profile Select Identity verification from the Profile Select Identity verification from the user center page Select the Legal name option to update your name and you'll be asked to reconfirm before proceeding to the next phase. Tap the...Published on 18 Mar 2026Updated on 20 Apr 202613How do I add my emergency contact?
If we are unable to contact you after a defined period of inactivity, we will attempt to contact your emergency contact using the information you have provided.How do I add emergency contact?App Log in on your OKX app > Tap the Main Menu icon in the upper left corner > Profile and settings > Security > Emergency contact. Select Emergency contact under Advanced security Read the description and guide on the introduction page, before proceeding to add emergency contact.Published on 24 Jul 2025Updated on 12 Feb 2026268How do I download my account statements?
I want to download order history Order History shows all the orders you've placed. Example: If you placed a limit order—whether it was filled, canceled, or expired—it will appear here. To download your order history, please follow these steps: Sign in to your OKX account here Hover over to Assets and select Order Center Order center is under Assets Select Order history from the menu bar to view your order history Note: order history can only display transactions for up to 90 days.Published on 6 Nov 2024Updated on 22 Apr 202683How do I secure my exchange account?
We have several security features that can help users secure their crypto assets on our platform: Login password Email verification Authenticator app Mobile verification Face verification Passkey Anti-phishing codeWhat am I securing my account from? Cryptocurrency enables fast, global transactions without central oversight, making it unique and powerful. However, these transactions are final and cannot be reversed, unlike credit card payments.Published on 12 Jun 2024Updated on 23 Mar 20261,320How do I change my authenticator app?
For more information, please click: Authenticator app user guideIf your authenticator app is not working, please refer to How do I reset Two-factor authentication (2FA)?Published on 11 Sept 2023Updated on 21 Apr 20264,331How do I change my phone number?
Self-service tool For quick access, click the button below:I can log in to my accountOn the app Open your OKX app and go to User Center Open User Center page Select Profile and settings and go to Security and select Phone under the Authentication methods section Select Change phone number and enter your phone number in the New phone number field Note: it's mandatory to link both your phone number and email during the authentication setup.Published on 7 Sept 2023Updated on 22 Apr 202614,497How do I use my Smart Account?
AA Smart Account eliminates the limitations of seed phrases/private keys, allowing performing batch transactions, gas deletion, key recovery and etc. AA Smart Account has 5 exceptional features:Token Transfers Open your OKX app, select Wallet, and Send Select the crypto and network that you want to transfer Note: If you own the same token on multiple networks, you can select the one you want...Published on 30 Aug 2023Updated on 17 Nov 202512,993How do I manage my P2P settings?
Note that you'll need at least 1 payment method to receive funds from other merchants.What should I do if my bank card is frozen? Usually, this issue is related to your bank's actions or regulations. To solve it, contact the bank that issues your card and provide any relevant info.How do I identify phishing during P2P trading? When you use P2P trading, you're always dealing with other OKX merchants. While we're doing our best to verify them, sometimes you may encounter malicious people.Published on 22 Aug 2023Updated on 17 Mar 20262,530How do I manage my wallet? (app)
How do I delete my wallet? Unfortunately, wallet and account deletion isn't currently supported on OKX.Why don't I see the Explore tab in my wallet? The Explore tab isn't available when Trader mode is enabled. You can disable it at any time from the OKX Wallet app or browser extension — on the wallet homepage, tap the Trader mode icon, then tap Disable. Learn more: How do I enable or disable my Trader Mode?How do I connect or disconnect a wallet from my account?Published on 22 Aug 2023Updated on 22 Apr 20262,009