All
FAQ
Announcements
Product documents
How do I track my assets when trading in Spot and Futures mode?
The new version will also show all of the user's assets, including less than 8-bit assets, while the old version will not.How to only display one of the holds or assets? After selecting the preferred type through the drop-down, the result of the matching condition can be displayed. Once you select Filter after selecting it, you can select which Positions type to display in the list.Published on 23 Oct 2024Updated on 12 Feb 202619Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-Stark V2)
The diagram below illustrates how the batch circuit and recursive circuits connect and pass data between each other. Keep in mind that in the diagram, we duplicate the circuits for illustration purposes, but in our implementation, we only use one circuit for each layer. Our Merkle tree is structured a bit differently. At the bottom 10 levels, each parent node has 2 children, while in the upper levels, each parent has 64 children.Published on 21 Oct 2024Updated on 11 Feb 202692Affiliate activity portal - join page enhancement
How can an affiliate use this new feature? Simply follow the steps below: Look for an ongoing activity on the Affiliate Portal Tick the checkbox beside "Promote activity on Join page. Learn more" Simply share the "https://www.okx.com/join/xxxxxx" URL and users who select on the link will be able to view the activity beside the sign-up form How many activities can I promote at a time using this new feature? You can only promote one activity at a time using this new feature.Published on 8 Jun 2023Updated on 25 Mar 2026221What's a private key/seed phrase?
Create a new OKX wallet Refer to How do I create/import an OKX wallet? You'll need to note down your seed phrase and keep it safe without telling anyone.Published on 24 Aug 2023Updated on 4 Apr 20262,868How do I create accounts in bulk and send crypto to multiple accounts simultaneously?
Then, select your preferred option – One to many, Many to one, or Many to many in the Multisender type field to continue your process and select Next Select your preferred multisender type Insert the wallet addresses in the From and To fields, then select Next Note: you can select the wallet addresses from the Address book.Published on 27 Sept 2024Updated on 17 Nov 202559Does OKX Marketplace charge fees?
Our commitment to zero-listing fees is just one example of how we aim to empower creators, collectors, and traders in the NFT space. It's time to embrace the future of digital ownership with OKX Marketplace, where you can unleash your creativity without the burden of fees. Join us today and be part of a revolution that values your art, your collections, and your journey in the NFT universe.Published on 14 Oct 2023Updated on 12 Sept 202522What onboarding information is required for a Trust?
Trusts can be arranged in many ways and can specify exactly how and when the assets pass to the beneficiaries.Who are the key persons for a Trust? Grantor: The person who creates the trust, funds it with their assets, and decides how the trust will operate. The grantor is also known as the trustor, settlor, or creator. Trustee: A person or institution that manages the trust's assets for the benefit of the beneficiaries.Published on 13 Oct 2023Updated on 12 Feb 2026113How do I turn on and sync multiple charts on a screen?
Yes, you can select a different trading pair for each chart in the multi-chart view, allowing for side-by-side comparison.How many charts can I display at once? We generally support up to four charts on the screen, but this may vary depending on your device and the platform version you are using.Can I use different timeframes on each chart? Absolutely.Published on 9 Aug 2024Updated on 10 Sept 202530How to prevent phishing emails?
The email contains odd writing Many phishing emails have unusual grammar, spelling mistakes, or unnatural wording. The links don't match the official domain Hover over any link (without clicking). If the URL doesn't belong to an official OKX domain, don't open it.Published on 24 Jun 2025Updated on 16 Dec 20253How do I start onboarding as an institutional user?
Find out how you can register an account here Proceed to hover on the profile menu and select Verification Once you're on the page, find Institutional verification and select the Verify institution option Note: the Institutional verification process is only available on the Web platform. Learn more on how you can check the status of your Institutional account application here.FAQBased on my company or institution type, what verification steps do I need to complete?Published on 10 Oct 2024Updated on 2 Feb 202653Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-STARK V1)
In this article, we'll introduce how it works and explain the general mathematical concept, but if you're interested in diving deeper, start here or here.How does it work? *Execution trace table and Merkle tree constructed for zk-STARK PoR* 1.Published on 10 May 2023Updated on 8 Sept 2025179Affiliate FAQ
How can invitees check trading fee rebate records?Published on 4 Dec 2024Updated on 6 Apr 2026722How do I manage my wallet? (app)
Please check if you have too many seed phrases in your current cloud backup. If you already have many cloud backups, it is recommended to manually back up the seed phrase for your current wallet, or manually delete useless backups from existing cloud backups. Do not delete the app during the operation. If you delete a valid cloud backup, be sure to manually back up the seed phrase again.How do I create a new account and rename it?Published on 22 Aug 2023Updated on 9 Apr 20261,993What's demo trading and how do I use it?
Access to market data: many demo trading platforms offer access to real-time market data and trading tools, allowing traders to gain a better understanding of the crypto markets and how they work.How do I use demo trading? Log in to your OKX account and navigate to the User Center menu. Look for Demo trading under the Trade section or at the Shortcuts section and select it to switch to the trading simulation mode on the app.Published on 12 Dec 2023Updated on 3 Apr 2026981Why is my OKX app not working?
Common causes include: Outdated app version Device or operating system incompatibility Too many apps running on your device Network connectivity issues Corrupted app cache or data Temporary server outages Keeping both your device and the app updated can help prevent many of these issues.Why does my OKX app keep crashing? The app may crash if there are compatibility or device performance issues.Published on 16 Mar 2026Updated on 6 Apr 20264