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OKX contract voucher and usage rules
If a position opened with a contract vouchers is liquidated, only the voucher amount will be lost and your own funds won’t be affected. The validity period of trial vouchers may vary by campaign.Published on 15 Aug 2023Updated on 24 Mar 2026583What should I do when my Web3 wallet BTC balance is insufficient?
Unlock your UTXOs, but remember that the inscription may be lost during the transfer of BTC.Published on 17 Nov 2023Updated on 17 Nov 2025348Why hasn't my deposit been credited?
If your deposit can't be found on the blockchain, you can reach out to your corresponding platform's customer support for assistance. Deposit different cryptos Before you submit a deposit request, make sure that you've selected the crypto supported by the corresponding platform. Otherwise, it could lead to deposit failure.Published on 1 Sept 2023Updated on 3 Apr 202613,770How do I secure my MPC wallet?
If you didn't backup your Share 3's data to your device's cloud and your device is lost, you can't access your assets permanently as you only have Share 1 remaining on your wallet's server.How do I restore my wallet? You can restore your wallet via cloud backup using Share 1 and Share 3 data even if you have lost your device. All the 3 secret codes will be reset to secure your asset and prevent the risk of Share 2 data being leaked. It'll not affect your wallet address or your assets.Published on 22 Aug 2023Updated on 17 Nov 2025420Disabling cloud sync on your authenticator app
., Google or Microsoft) is compromised or lost, a hacker could also gain access to the verification codes in your Authenticator, posing a security risk. Recommendation: To reduce risk, we recommend disabling or avoiding the use of cloud sync when using an Authenticator.How do I disable cloud sync?Published on 12 May 2023Updated on 10 Apr 20264,596How do I make a withdrawal? (web)
It's necessary to fill in both the withdrawal address and the tag, otherwise, the withdrawal will be lost.Published on 22 Aug 2023Updated on 27 Mar 20261,575Why is my deposit not credited even when all information is correct?
Rest assured, assets that have already been recorded on the blockchain will not be lost. Once the network reopens for deposits, the platform will process it promptly. You can refer to the deposit page for the estimated recovery time and check back later.Published on 17 Oct 2024Updated on 12 Feb 20261,848Security audit report collection
During the audit work SlowMist found 9 suggestions and 1 low risk. All the findings have been confirmed and fixed. For more information on this, check out the audit report here. OKX Wallet MPC (iOS) audit report - 2023.05.16 OKX MPC Wallet in Android has passed a safety audit by SlowMist. Overall, the audit result is at low risk. During the audit work SlowMist found 9 suggestions and 1 low risk. All the findings have been confirmed and fixed.Published on 11 Nov 2022Updated on 27 Jan 20267,079What's OKX Web3 wallet?
Always securely back up your wallet's seed phrase or private key—once lost, it cannot be recovered. Additionally, keep your seed phrase safe, as anyone who gains access to it will have full control over your wallet. Learn more on how you can manually back up your wallet here.Published on 5 Sept 2023Updated on 12 Mar 2026101,317Google Pay – Additional Terms
Lost, stolen, or compromised device? Remove the Card token via Google Wallet → Payment Methods. Permitted Data Use We use Google Pay token data solely to complete the transaction, manage risk, and satisfy legal obligations. Aggregated or anonymised analytics may be used to improve our services. Jurisdiction Limits The Card cannot be added to Google Pay accounts registered in countries where crypto-linked cards are restricted.Published on 8 Aug 2025Updated on 3 Oct 202511Apple Pay – Additional Terms
If the device is lost, stolen, or compromised, you must remove the Card from Apple Pay. Data Use We receive limited transaction data from Apple (token, merchant name, amount, and date) and use it only to authorise your purchase, prevent fraud, and comply with law. We do not share this data for marketing. Recurring Transactions (if offered) By enabling a recurring purchase in Apple Pay you authorise us to debit your Card until you cancel.Published on 8 Aug 2025Updated on 3 Oct 202510How do I make a withdrawal? (app)
For example, both should be TRON (TRC20); otherwise, assets may be lost.2. How to perform security verification for withdrawals? To ensure asset security, security verification must be completed before withdrawing. You can't disable or switch verification methods, please follow the prompts on the page.Published on 22 Aug 2023Updated on 10 Apr 20265,855TradingView Subscription Codes – Terms and Conditions
Code Security: OKX is not responsible for lost, deleted, or misdirected codes once they have been successfully distributed to the eligible user. Users are advised to store their codes securely.2.13. Personal Use: Distributed codes are for the personal use of the eligible OKX member only. Use or redemption on behalf of third parties may result in the invalidation of the code and/or disqualification from future campaigns.2.14.Published on 23 Jul 2025Updated on 9 Sept 20255How do I change my authenticator app?
> Reset authenticator method > Select one or more authentication methods you've lost access to or want to reset. Select Confirm > Continue to complete verification using another authentication method you still have access to. Select reset authentication method on security authentication page Follow the on-screen instructions or contact customer support to reset your authenticator app.Published on 11 Sept 2023Updated on 10 Apr 20264,301Why do I need to fill in tags (tag/memo) when I withdraw or deposit certain cryptos?
To withdraw crypto that requires a tag or memo, follow these steps: Open the OKX App, then go to Assets > Withdraw crypto, and select the crypto you want to withdraw Select Exchanges or wallets and your preferred Network Complete the withdrawal details including the tag/memo Note: it's necessary to fill in both the withdrawal address and the tag, otherwise, the withdrawal will be lost.Published on 22 Aug 2023Updated on 4 Mar 2026414