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How can I protect myself from scammers?
How can I further safeguard myself if I'm a seller? Always check your bank/electronic wallet/payment method of choice to confirm if you've received the full payment. Don't solely rely on payment proof provided by the buyer. Also, when you've a large number of orders, don't release your crypto based on an email or SMS notification. Scammers can send a fake SMS which at first glance looks like an SMS from a bank.Published on 21 Aug 2023Updated on 3 Mar 202612,109Why is my deposit not credited even when all information is correct?
When you deposit funds to our platform, if the receiving address, deposit network, and token contract are correct, and there is a record on the blockchain, but the funds haven't arrived, this may be due to the following reasons: There's a delay in syncing the blockchain to the platform: for the token you deposited, there may be a delay in syncing from the blockchain to the platform’s wallet,...Published on 17 Oct 2024Updated on 12 Feb 20261,864How do I turn on my trade confirmation for your order, "Close all", and Reverse position trades?
Learn how you can turn on the trade confirmation as below: Navigate to the Chart settings menu at the side menu of your trading screen Select Settings to load the menu Select Trade Confirmations under Settings Once the Settings option is loaded up, select Trade confirmations You can turn on the notification alert for your order confirmation, aside from "Close all" and Reverse position Toggle on the trade confirmations of your preference If you're wondering how you can turn on the cool-off period,Published on 28 Nov 2024Updated on 10 Sept 202512How do I stay safe from phishing SMS using the name OKX?
Second example of phishing SMS Third example of phishing SMSHow can I protect myself? It’s essential to remain cautious and informed. Here are a few simple but powerful steps you can take to stay safe:What I should do: Always verify information directly through the OKX app or official website. Avoid relying solely on SMS. Turn on Two-Factor Authentication (2FA) to strengthen your account’s security. Monitor your login activity in the app regularly for any suspicious devices or IP addresses.Published on 9 May 2025Updated on 4 Mar 2026322How do I safeguard my Web3 wallet from fraudsters?
This can be compared to a safe that needs multiple keys to open—only when all keyholders cooperate can it be accessed. Review of Fraudulent Tactics: Tactic 1: Fraudsters share private keys or seed phrases of wallets with assets, claiming they don't have enough TRX for transaction fees and need assistance. Users send TRX as transactions fees into the wallet but discover they can't transfer the wallet assets.Published on 13 Dec 2023Updated on 27 Jan 2026995How do I identify OKX official accounts?
Twitter: if you manage to identify the fake admin according to the identifier, please select More > Block & Report.How should I protect myself from being scammed? Protect your privacy. Never share your login credentials, and passwords, and never send assets to anyone who you haven't verified. We always send out notifications for any events users may wish to participate in. However, we don't provide compulsory advice on participation, investment, or strategic decisions, and so on.Published on 11 Aug 2023Updated on 26 Jan 20265,369Common scam tactics
How can I prevent myself from falling victim to a scam perpetrated by a fraudulent individual? Be cautious of calls, emails, or any social media messages sent by strangers. They could claim themselves to be from government agencies, companies, or even charities to collect your personal information or funds. Don't easily trust or believe them. Avoid having a mentality of seeking benefits, as this can be exploited by malicious individuals.Published on 28 Sept 2023Updated on 6 Feb 20262,642Why is my account restricted and what should I do?
To close the outstanding positioning in your account, please follow the prompts on the App or web page.Close all at market price Based on your own needs, you may choose to close all positions at market price by selecting the Close All at Market Price button above your position and selecting Confirm / Cancel as prompted on the page.On the App Select the position > Positioning and Assets Go to Positions & Assets and select Close all Select Close All at Market Price > Confirm to close all positionsPublished on 27 Feb 2026Updated on 12 Apr 2026217Quote sorting
We understand and appreciate that this method may not result in the most optimal quote being sorted first for all Takers, and therefore encourage our users to evaluate all quotes on complicated RFQs such as these in order to determine for their own situation what the best quote is. Only the top three quotes, bid and ask, will be visible on the website. To see additional quotes, please use the API to see all Makers' quotes.Published on 30 Jun 2022Updated on 10 Sept 202512OneFootball Credits Trade and Earn
Trading Competition: Total Amount: 9,400,000 $OFC To qualify for the all user event, the user must: Enroll in the campaign. All participants who complete the trading volume requirement will be eligible to receive rewards.Published on 9 Apr 2026Updated on 9 Apr 20266How do I turn on the notification for P2P trading? (Web)
You can also change the notification settings for order status updates for Push notification and email via the Edit button Turn on all of the options for alert in general, or select edit for detailed selection By selecting Edit, you can change the settings for the type of notification that you want to receive. By default, all of the settings are supposed to be turned on.Published on 13 Mar 2024Updated on 24 Mar 202654How do I trade smart with the right leverage?
all futures to 20x or lower.Published on 8 Aug 2023Updated on 9 Feb 20261,031How do I manage my copied trades?
Toggle between Spot and Futures to view your copied trade Ongoing: View all ongoing open positions and orders. View your active trade that you've copied under the Ongoing section History: View the details of all copied positions which have closed. View your past trade that you've copied under the History sectionPublished on 22 Dec 2022Updated on 26 Mar 2026309FCA risk warning for United Kingdom users
You could lose all the money you invest The performance of most cryptoassets can be highly volatile, with their value dropping as quickly as it can rise. You should be prepared to lose all the money you invest in cryptoassets. The cryptoasset market is largely unregulated. There is a risk of losing money or any cryptoassets you purchase due to risks such as cyber-attacks, financial crime and firm failure.Published on 17 Oct 2024Updated on 9 Apr 202613Security audit report collection
Overall, the audit result is at low risk and all the issues have been fixed. For more information on this, please check out the audit report here. OKX Wallet Marketplace Solana NFT transactions audit report - 2022.07.27 OKX Marketplace of Solana has passed a safety audit by CertiK. Overall, the audit result is at low risk and all the issues have been fixed. For more information on this, check out the audit report here.Published on 11 Nov 2022Updated on 27 Jan 20267,080