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What to do in the event of a trade error
What does it mean when a "trade error" has occurred? Trade errors are any incorrect trades that were made in good faith, for instance mistaking one user's trade for another when dealing with multiple counterparties at the same time. If price action is in the other direction shortly after a trade or there were not adequate checks before executing, a trade error is not deemed to have occurred.Published on 30 Jun 2022Updated on 12 Feb 202696How to fix passkey error 50162 on Android devices
Why does passkey error 50162 happen? Passkey error 50162 may appear on Android when Google Play services encounter an issue during passkey verification. When Google Play fails to complete the verification process, it triggers error 50162. You can fix it by updating Google Play services or deleting the damaged passkey stored in your Google Password Manager.How to fix passkey error 50162? We recommend two solutions.Published on 8 Dec 2025Updated on 26 Dec 20251,504How do I back up my wallet to iCloud, Google Drive and Huawei Cloud?
If you forget your backup password, you can't recover the wallets backed up with this password. You can set a new password when backing up your new wallet, which won't affect your backed up wallets. When you recall your first backup password, you can continue using it to restore wallets.How do I back up my wallet with iCloud, Google Drive or Huawei Cloud?Published on 12 Jan 2023Updated on 2 Mar 20269,521How do I fix errors when submitting my institutional verification?
Navigate the status of your details via the progress bar Learn more on how you can fix the errors on your Institutional account application here.Published on 10 Oct 2024Updated on 8 Oct 202560How to claim my RL OKXclusive Pass?
OKX is not responsible for technical, pictorial, typographical, or editorial errors or omissions. For more information, go to www.okx.com © OKX. All rights reserved.Published on 5 Apr 2023Updated on 12 Sept 202538What's a private key/seed phrase?
On the web: back up your seed phrase when creating a new OKX wallet On the app: note down your seed phrase when creating a new OKX wallet Note: make sure to keep your private key, seed phrase and password safe and never share with others to avoid any losses.Export an existing wallet Head to Wallet management and choose Back up wallet Select Wallet management to view the option of Back up wallet From there, you’ll have the option to either write down your seed phrase or view your private keys forPublished on 24 Aug 2023Updated on 25 Mar 20262,855Managing RFQs on the RFQ board
This is a check to prevent any pricing errors. We anticipate that in most cases, you will be making changes to the prices that appear at first.Published on 30 Jun 2022Updated on 10 Sept 202517OKX API FAQ
If an error of 50004 is reported at other times, it can be retried later. If an order is placed with an error of 50004, it doesn't represent the actual result of the interface request. The request may succeed or fail. Please refer to the actual result. Note: if you have any other questions or other API-related inquiries, you can reach out to us by scanning the code below via the app.What's "50119 API key doesn't exist" error?Published on 20 Sept 2024Updated on 23 Mar 2026133Why is my OKX app not working?
Reinstall the app If the previous steps don’t work: Remove the app from your device Restart your phone Download the latest version from the official app store Log in again Always make sure you back up your recovery phrase or login credentials before uninstalling the app.When should I contact support?Published on 16 Mar 2026Updated on 31 Mar 20262OKX Trading Rebate Card - Terms and Conditions
OKX expressly disclaims any and all responsibility and liability for any technical, pictorial, typographical, editorial or other error or omission in this Campaign or the Campaign Terms. In order to comply with local regulations, certain features may not be available in your region.Published on 9 Oct 2023Updated on 8 Jan 2026337How do I export my AA Smart Account?
Simply go to OKX Wallet, select Manage and Back up wallet. Select ▼ to back up your AA Smart Account Select Manage > Back up Wallet to back up your AA Smart AccountSeed Phrase Wallet Select this option if your AA Smart Account is created under the seed phrase wallet. You can select the wallet that stored your AA Smart Account and write down your seed phrase separately to back up your Smart Account. Select Done after you've written your seed phrase.Published on 11 Aug 2023Updated on 12 Sept 202538What's OKX Web3 wallet?
If you back up another wallet, you'll need to verify the previously set password. Select your preferred back up method accordingly Learn more about how you can back up your wallet with third-party cloud here. Manually back up: write it down on paper, and store the copies in secure physical locations. Always securely back up your wallet's seed phrase or private key—once lost, it cannot be recovered.Published on 5 Sept 2023Updated on 12 Mar 2026101,197What should I do if I forget my OKX wallet password?
Concept OverviewWhy You Should Back Up Your Seed Phrase or Private Key Backing up your seed phrase or private key is essential for protecting and managing your digital assets in a Web3 wallet.What is a Seed Phrase? A seed phrase (also known as a mnemonic phrase) is a set of randomly generated words, usually consisting of 12 to 24 words, used to back up and restore your wallet.Published on 28 Oct 2022Updated on 5 Mar 202613,317Guide to ID and selfie photos for identity verification
Usually, you'll be required to upload both the photo side and the back side of your ID, as shown in the examples below. Photo side of ID Back side of IDWhat if there's no back side to my ID? Certain identity cards or documents don't have back sides, such as passports. During a verification process, you can just upload the photo side or photo page if required. Here's an example:How to properly take a selfie while holding my ID?Published on 13 Oct 2023Updated on 28 Jan 202613,354How do I secure my MPC wallet?
It's highly recommended to back up your Share 3 to your device's cloud (iCloud, Google Drive, or Huawei Cloud) to prevent the loss of your assets. To back up your Share 3 data, go to your device's cloud service and set your password for encryption. Share 3's data will be uploaded to your device's cloud and it'll be removed from your device to secure your private key shares.Published on 22 Aug 2023Updated on 17 Nov 2025417