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Why is my deposit not credited even when all information is correct?
You can refer to the deposit page for the estimated recovery time and check back later.Published on 17 Oct 2024Updated on 12 Feb 20261,886How do I authorize a new device when I log in?
You'll then need to log in to OKX on your old device and enter the verification code.Security verification Where users have to input all one-time passwords from security features of what you've bound with your account, such as mobile, email, authenticator. Phone verification: when you request phone verification, we'll call the phone number linked to your account. Just follow the voice prompts: select 1 to confirm authorization or 2 to cancel it.Published on 31 Aug 2023Updated on 22 Apr 202613,808How do I raise a dispute when using P2P trading?
You can raise disputes in these situations: When selling crypto via P2P Trading, you can raise a dispute if the buyer has marked the order as paid but the seller hasn't received the payment. When buying crypto, if the seller doesn’t release the crypto, you can also raise a dispute. After a transaction is done, you can also raise a dispute in the order if there is any issue.Published on 22 Aug 2023Updated on 8 Apr 20263,550How do I fix errors when submitting my institutional verification?
How do I check institutional verification status? To view the current status of your application, proceed to the verification page. If you see a Continue option, it indicates that your application is incomplete. Select Continue to resume your application and ensure it’s complete before final submission.What should I do if I'm unable to save or proceed on the application page? Ensure that all...Published on 10 Oct 2024Updated on 8 Oct 202560What attestation do we need to agree to when verifying as an institutional customer?
to time); and H.Published on 5 Feb 2024Updated on 8 Oct 2025131What do I need to do when I change my country of residence?
There are no changes to the login process for the app version.Tips when entering your address Enter your full address (street, unit number if applicable, city, postal code, etc.) using the required format shown on screen. If proof of address is required, ensure your document (utility bill, bank statement, etc.) clearly shows the same address. Use the latest version of the OKX app or access the website with an updated browser. Ensure uploaded images and documents are clear and readable.Published on 10 Apr 2025Updated on 16 Mar 2026589How do I track my assets when trading in Spot and Futures mode?
Your settings will be retained even when you reopen the app.Published on 23 Oct 2024Updated on 12 Feb 202619What should I do when my Web3 wallet BTC balance is insufficient?
Extreme scenario: The available balance is more than 0, but when max is selected, it still displays 0, because the user's balance may have many broken UTXOs, which can't be used. Reduce the transfer amount or add more BTC. Inspect whether there's a pending transaction, and try again later. Unlock your UTXOs, but remember that the inscription may be lost during the transfer of BTC. Inscribe BRC20 Staking Confirmed UTXO The transaction is pending at the moment. All balance has been locked.Published on 17 Nov 2023Updated on 17 Nov 2025354How do I make full use of OKX's time-saving NFT trading tools?
In the fast-paced world of cryptocurrency trading, time is of the essence. To empower you with greater control over their trades, we offer a suite of advanced features designed to streamline the trading experience. Let's delve into the time-saving tools that set OKX apart in crypto space. Order book mode: enhancing precision OKX introduces an Order Book Mode allows you to dive deep into market dynamics.Published on 5 Jan 2024Updated on 12 Sept 202510How do I unlock my deposit when the Travel Rule additional verification is required?
If you're in regulated regions, your crypto transactions are subjected to the Travel Rule as per local laws, which may require additional information for it to be unlocked. You can find out more about the Travel Rule in the Travel Rule FAQ. You can unlock your deposit with the following guide:1. Start the deposit unlocking process Go to the Asset page, find your locked deposit, and select Submit...Published on 29 Apr 2024Updated on 17 Apr 2026197What should I do if I made a P2P payment mistake when buying crypto?
Learn more: How do I raise a dispute when using P2P trading?What should I do if the order is already completed? If the merchant has released the crypto and the order status is Completed, but you later realize you overpaid, you should submit a dispute as soon as possible. Learn more: How do I raise a dispute when using P2P trading?What should I do if I underpay the merchant?Published on 20 Mar 2023Updated on 21 Apr 2026318Why do I need to fill in tags (tag/memo) when I withdraw or deposit certain cryptos?
Then, submit the request and complete the necessary password or verification steps.Important note: If you’re withdrawing to a saved address from your address book, the Tag/Memo field may not appear, as it was already saved when the address was added. If you're unsure whether the receiving platform requires a tag/memo, contact them to confirm before proceeding. Never enter random digits — submitting an incorrect tag/memo may result in permanent loss of funds.Published on 22 Aug 2023Updated on 22 Apr 2026414What should I expect when changing my country of residence to any country within the European Economic Area (EEA) or Australia?
Spot Orders, Recurring Buy, etc.) will be canceled when your account is updated with your new country of residence.Published on 2 Jul 2025Updated on 17 Nov 2025169What to do in the event of a trade error
We expect users of Block Trading by OKX to be experienced and sophisticated and that they will therefore take the time to understand how to properly use the platform and products, taking reasonable care and performing checks when submitting and accepting quotes. Note: OKX is not liable or financially responsible for trade errors.How should I respond when I've made a trade error? The best thing to do is to reach out to your counterparty to start discussing a resolution as soon as you can.Published on 30 Jun 2022Updated on 12 Feb 202696What's a limit order?
It will be based on the real-time market price and may be higher or lower than 53,000 USDC.Published on 22 Aug 2023Updated on 3 Apr 2026177