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Why is my deposit/withdrawal suspended?
It's recommended that you pay close attention to our latest announcement for updates on the status and service resume, so you can stay informed and resume operations as soon as possible. You can also reach out to the project's support team if you need further assistance.Projects ceasing operation (Deposit/withdrawal suspension) On the occasion of project ceasing operation due to operational/financial difficulty, we'll suspend or close the deposit and withdrawal of its token.Published on Aug 31, 2023Updated on Jan 26, 2026997What can I do if my device is running in an unsafe environment?
A virtual machine (VM) is software that simulates a complete hardware system, allowing a single physical computer to run multiple operating systems independently and in isolation. Your account may be automatically logged out because the browser environment has changed. We recommend switching to a different browser and trying to log in again.Published on Jan 19, 2023Updated on Feb 12, 2026298Why is my OKX app not working?
Some typical reasons include: Running an outdated app version Using an unsupported operating system version Device memory overload from background apps Temporary bugs or system conflicts Android users may also encounter cache corruption, while iOS users sometimes experience issues after OS updates.How do I fix my OKX app that won’t open? Try these troubleshooting steps in order:1. Restart and update the app Completely close the app (force-quit if possible). Restart your phone or tablet.Published on Mar 16, 2026Updated on Apr 6, 20266How do I deposit EUR with Bancontact?
In order to confirm the transaction through a mobile app, scan the QR code with your banking app, and follow the instructions If you are using your smartphone, your Payconiq by Bancontact app or banking app will open. You will then be prompted to login to the app and confirm the amount to finalize the payment Once confirmed, funds are transferred immediatelyFAQ1. Why can't I access the "Deposit EUR" feature?Published on Sep 13, 2024Updated on Feb 12, 20263What's OKX Security Assistant?
If necessary, consider reinstalling the operating system or performing a factory reset, and seek help from security professionals. If you’re unsure whether a risk item can be safely deleted, prioritize: “Stop loss first (switch to a trusted device) + investigate later (full scan, read descriptions, provide feedback).”Published on Jan 15, 2026Updated on Feb 13, 202619Why is there a minimum amount to deposit BTC?
Reasons: Operational Efficiency: setting a minimum deposit amount reduces the volume of small transactions that can burden the exchange's systems. Smaller transactions may require more resources for processing, affecting overall efficiency. Risk Mitigation: minimum deposit thresholds help mitigate risks associated with fraud and abuse. By discouraging very small deposits, exchanges can reduce the likelihood of malicious activities, such as using the platform for illicit purposes.Published on Oct 15, 2024Updated on Sep 3, 202515Why haven’t I received a reply from the blockchain project team?
If you contacted a blockchain project team such as Ethereum and Bitcoin directly and didn’t receive a reply, please note that these projects are independent, public blockchain networks and aren't operated or managed by us. Each blockchain functions as a decentralized system, meaning there's no central support team responsible for individual user requests.How does OKX work with different blockchain networks?Published on Oct 17, 2025Updated on Jan 27, 202613How do I use a physical security key to protect my account?
These devices are designed to offer high security without relying on cloud synchronization and are compatible with OKX's authentication systems. If you'd like to learn how to set up and use your physical security key after purchase, please refer to the official website of the retailer or manufacturer for detailed instructions.Published on Jan 10, 2025Updated on Feb 12, 202618,173Understanding OKX's Security Fund
This article explains the Security Fund's purpose, structure, funding mechanism, and outlines critical disclaimers regarding its operation.1. What's the Security Fund? The Security Fund is a segregated pool of assets, established and fully owned by OKX. Its sole function is to serve as a financial buffer and a safety net specifically designed to mitigate counterparty risk arising from leveraged trading, including derivatives and futures trading where available.Published on Mar 25, 2026Updated on Apr 17, 20263Why can't I join or claim rewards from a campaign?
Campaign eligibility is determined by system checks to ensure fairness and platform security.Published on Jun 10, 2025Updated on Apr 6, 202614,361How do total Profit and Loss (PnL) and Grid profits work for Spot Grid?
To maintain the stability of your bot, the system calculates the maximum amount that can be safely withdrawn. This ensures your bot retains enough balance to keep operating as intended without affecting open or upcoming trades. When you withdraw, the system will provide the highest amount possible that won’t compromise the strategy’s performance.Published on Jun 20, 2025Updated on Nov 26, 202556How do I register an account on OKX?
Your email is required for system notifications, identity verification, and password recovery. Note: Each phone number and email address can be used to register only one OKX account. Both a phone number and an email address must be bound during registration.What should I do if I can't sign up?Published on May 23, 2024Updated on Apr 15, 202627,343How do I verify OKX's ownership and balance of the wallet address?
Open the terminal program Mac system: Terminal Windows system: Command Prompt Run the command and locate the directory of the downloaded folder. In our case, enter the command cd ~/Downloads/proof-of-reserves Enter the following command in terminal (The file name can be replaced with another file that needs validation) Mac: .Published on Sep 26, 2023Updated on Jan 26, 2026996How do I find my deposit address and tag/memo/comment?
If your deposit address appears different, this may be due to the system upgrade or the presence of multiple available addresses, which is normal. To reduce operational risk, please consistently use the same address when possible.Published on Aug 22, 2023Updated on Apr 17, 202668,677How do I safeguard my Web3 wallet from fraudsters?
Step 2: During the transfer operation, there will be warnings about the effect and risk of altering permissions. If the user proceeds, it leads to malicious alteration of permissions.Published on Dec 13, 2023Updated on Jan 27, 2026996