All
FAQ
Announcements
Product documents
What should I expect when changing my country of residence to any country within the European Economic Area (EEA) or Australia?
We recommend bookmarking the new URL for convenient access.Changing country of residence to Australia If you're updating your country of residence to Australia, here's a guide to help you understand the changes and what to expect during the process.What are the key changes and updates?Temporary logout Your account will be logged out for approximately 5 minutes during the update process. If the logout lasts longer than 5 minutes, wait for the notification email before logging back in.Published on Jul 2, 2025Updated on Nov 17, 2025169Tokenized stocks FAQ
Token names and symbols are defined by the provider and may differ from traditional ticker symbols.You can verify the mapping between tokens and their underlying stocks through the provider’s official documentation.Provider information For detailed information on features, trading mechanics, corporate actions, and the mapping of token symbols to their underlying stocks, you can refer to Ondo's official documentation here.Published on Feb 2, 2026Updated on Mar 16, 20267What are Source of Funds (SoF) and Source of Wealth (SoW)?
History Provide screenshots or exported files of borrowed/supplied transactions Gambling winnings Tax Record Shows gambling/lottery income Bank Statement Shows received funds from gambling winnings Professional Letter Shows confirmed gambling activities Others Issued by government or lottery authority Shows evidence of gambling or lottery winnings Legal settlements Settlement Document Shows settlement amount Insurance Settlement Shows insurance payoutPublished on Dec 24, 2024Updated on Apr 3, 2026748How do I buy crypto with Apple Pay?
Apple Pay is only available on iPhones and other Apple devices, and it's currently limited to verified Australia, EU and UAE users. If you're using an unsupported device or haven't completed identity verification, Apple Pay won’t be shown as a payment option.3. What payment methods can I use with Apple Pay? Visa and Mastercard credit or debit cards are supported. Note: card issuers may decline certain transactions at their discretion.4.Published on Jul 2, 2025Updated on Mar 2, 20265450,000 XPL X Drops Campaign Terms and Conditions
Australia: OKX Australia Pty Ltd and OKX Australia Financial Pty Ltd. EEA: OKX Europe Limited (Malta). UAE: OKX Middle East Fintech FZE (OKX Dubai). Brazil: OKX Serviços Digitais Ltda. Singapore: OKX SG Pte. Ltd. Other Eligible Regions: Aux Cayes FinTech Co. Ltd.Published on Dec 16, 2025Updated on Dec 26, 2025How do I switch Profit and Loss (PnL) value and percentage display?
The Profit and Loss (PnL) shows your trading performance, either as a value or a percentage. It helps you track the profitability of your trades and overall portfolio.Why would I want to switch between PnL value and percentage display? Switching between PnL value and percentage allows you to view your performance in different ways: Value: Shows the actual profit or loss in the currency you are trading.Published on Jul 7, 2024Updated on Apr 8, 202646How do I check if an email is officially from OKX via EML file?
If the verification result shows that the address is not an official domain, the email can be considered fraudulent. If the address is valid but the email content appears suspicious (e.g., contains instructions to withdraw funds, scan QR codes, or click links), proceed to 2.2. Verify the email's authenticity using the EML file If the verification result shows the address is official, but the content appears suspicious: Proceed to use the EML file to verify the authenticity of the email.Published on Nov 24, 2025Updated on Mar 4, 202615Why haven’t I received a reply from the blockchain project team?
If you made a deposit or withdrawal on our platform and the transaction status shows “completed” on your OKX account, but you’re still having issues, please check the following: Verify your transaction on blockchain explorer Copy the transaction hash (TxID) from your OKX transaction record. Paste it into the relevant blockchain explorer (for example, https://etherscan.io/ for Ethereum) to view the real-time status.Published on Oct 17, 2025Updated on Jan 27, 202613Unseen City Shirts - Blue Moon - NFT FAQ
Residents of Australia, the Bahamas, Bangladesh, Belgium, Bolivia, Brazil, Canada, China, Crimea, Cuba, Donetsk, Hong Kong, India, Iran, Iraq, Italy, Luhansk, Malaysia, Malta, Mexico, North Korea, Philippines, Singapore, Syria, Russia, Thailand, the Netherlands, Ukraine.Published on Apr 25, 2024Updated on Dec 4, 20252Why can’t I see or use my crypto balance?
If you’ve confirmed your funds aren't in, and the deposit/trade shows as completed for over 2 hours, reach out to our Support team via OK Assistant on Support Center with your TxID/order ID. This helps the support team track and resolve the issue quickly.Published on Oct 14, 2025Updated on Jan 15, 20266How do I download my account statements?
Select Download to download the statementI want to download trading history Trading History shows any changes to your balance related to trading activity. Example: You'll see entries for filled orders, trading fees, and transfers related to trading. To download your trading history, please follow these steps: Select Trading history from the menu bar to view your trading history Note: trading history can only display data for up to 90 days.Published on Nov 6, 2024Updated on Apr 1, 202679How do I buy crypto with Google Pay?
Buy with Google Pay is only available for Australia, European Union (EU) and United Arab Emirates (UAE) residents who have completed account verification. Please note that Google Pay isn't available on devices running iOS at this time. Access to this service is based on the phone device and model and the countries supported by Google Pay, which isn't related to the verified country of residence with us. You must hold either a Visa or Mastercard in your legal name as registered with us.Published on Jul 22, 2025Updated on Feb 4, 20263Why is my deposit not credited even when all information is correct?
When you deposit funds to our platform, if the receiving address, deposit network, and token contract are correct, and there is a record on the blockchain, but the funds haven't arrived, this may be due to the following reasons: There's a delay in syncing the blockchain to the platform: for the token you deposited, there may be a delay in syncing from the blockchain to the platform’s wallet, which can result in the deposit not being credited and not showing up in your assets.Published on Oct 17, 2024Updated on Feb 12, 20261,850Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-Stark V2)
Proof-of-Reserve (PoR) This is a process for cryptocurrency exchanges to show they have enough assets to cover all customer balances. This builds trust by proving the exchange is not hiding any liabilities.Published on Oct 21, 2024Updated on Feb 11, 202692What are the new trading fees for EEA users?
The table below shows the updated fees.Published on Sep 16, 2025Updated on Oct 15, 2025256