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What's a memo or tag? (OKX simple)
When initiating a deposit of crypto, a memo or tag field may appear on the next screen. If it doesn't appear, then it's not necessary for the transaction. On app: [Crypto] tag will appear on deposit page if it's requiredPublished on Aug 10, 2023Updated on Apr 4, 202689How do I display historic orders on the chart?
Select the View details to view more info about it Place your mouse on the historical order to view more details Once the details are selected, more info on the order will appear If you're wondering how you can switch on the trade confirmation on your trade, visit here.Published on Nov 29, 2024Updated on Sep 10, 2025417How do I check if an email is officially from OKX via EML file?
If the address is valid but the email content appears suspicious (e.g., contains instructions to withdraw funds, scan QR codes, or click links), proceed to 2.2. Verify the email's authenticity using the EML file If the verification result shows the address is official, but the content appears suspicious: Proceed to use the EML file to verify the authenticity of the email.Published on Nov 24, 2025Updated on Mar 4, 202615How do I stay safe from phishing SMS using the name OKX?
One of the latest methods involves phishing SMS messages that appear to come from OKX—a legitimate and trusted platform. These fake messages are not only misleading in content, but also dangerously convincing in appearance, often showing up in the same SMS thread as our real communications. Below, you'll find a breakdown of how these scams operate, why they’re so effective, and what steps you can take to protect yourself and your crypto.What’s happening?Published on May 9, 2025Updated on Mar 4, 2026322How to fix passkey error 50162 on Android devices
If the 50162 error still appears, continue with Method 2.Method 2: Remove the damaged passkey from Google Password Manager If Google Play services previously created a corrupted passkey, simply updating the app won't fix the issue. You must delete the damaged passkey in both the OKX app and your Google Password Manager.How do I delete the damaged passkey in my OKX app? When the error message appears, select the option to delete the damaged passkey.Published on Dec 8, 2025Updated on Dec 26, 20251,882What should I do if I deposit BTC less than minimum amount?
A notification regarding this update will appear as a pop-up on the crypto details page. Therefore, we recommend confirming the minimum deposit amount for the relevant token before making a deposit. For more details, please refer to: Why is there a minimum deposit amount for non-BTC? Where can I find the minimum deposit amount required for non-BTC?Published on Oct 15, 2024Updated on Feb 12, 202627How do I migrate my email address or phone number to another account? (web)
Enter the codes accordingly Enter the 2FA code to continue (if any) If the new phone number is linked to another account, a pop-up message will appear. Select Migrate phone number to continue A guideline will be displayed. Select I understand to proceed A preview page will appear.Published on Aug 22, 2023Updated on Apr 1, 2026386What's a dusting attack?
The recommended actions depend on where the dust appears. Web3 wallets: If dust appears in your wallet, you can usually ignore it and continue managing your assets as usual. Avoid interacting with the dust or transferring it. Even if the dust is later moved, attackers typically can't establish a meaningful link to your identity. Exchange accounts: If you notice dusting-related activity involving an exchange account, exercise extra caution.Published on Oct 4, 2024Updated on Mar 3, 202613How do I use the Account long/short ratio indicator?
When trading futures, head over to the Indicators option on the top menu above the chart and select it Select the Indicators option to load the indicator settings page Indicator settings pop-up page will appear, select sub-chart indicators option on the top menu Check the box of the trading data indicators for the Account long/short ratio Select Acc. L/S indicator and set your preference on the details before proceeding For App: select Trade > Spot > Chart (logo) > Indicators > Top Acc.Published on May 16, 2024Updated on Feb 12, 202619How do I use the Taker buy/sell volume indicator?
When trading futures, head over to the Indicators option on the top menu above the chart and select it Select the Indicators option to load the indicator settings page Indicator settings pop-up page will appear, select sub-chart indicators option on the top menu Check the box of the trading data indicators for the Taker buy/sell volume Select Taker B/S indicator and set your preference on the details before proceeding Learn more on how you can explore the chart trading layout here.Published on May 16, 2024Updated on Sep 10, 202529What should I do if the other platform didn't receive my withdrawal?
Block confirmation complete, please contact the other platform: Once the blockchain miners confirm the transaction and it reaches the required number of confirmations for that token, if the block has been confirmed but the assets still do not appear on the other platform, please contact their customer support for confirmation. You can provide them with your account information (email or phone), the deposited token, and the transaction ID to assist in their inquiry.Published on Oct 18, 2024Updated on Mar 3, 2026680How do I use the Open interest indicator?
When trading futures, head over to the Indicators option on the top menu above the chart and select it Select the Indicators option to load the indicator settings page Indicator settings pop-up page will appear, select sub-chart indicators option on the top menu Check the box of the trading data indicators for the OI Select Open interest (OI) indicator and set your preference on the details before proceeding Learn more on how you can explore the chart trading layout here.Published on May 15, 2024Updated on Sep 10, 202521How do I use the Top account long/short ratio indicator?
When trading futures, head over to the Indicators option on the top menu above the chart and select it Select the Indicators option to load the indicator settings page Indicator settings pop-up page will appear, select sub-chart indicators option on the top menu Check the box of the trading data indicators for the Top account long/short ratio Select Top Acc. L/S indicator and set your preference on the details before proceeding Learn more on how you can explore the chart trading layout here.Published on May 16, 2024Updated on Nov 12, 202521How do I use the Top position long/short ratio indicator?
When trading futures, head over to the Indicators option on the top menu above the chart and select it Select the Indicators option to load the indicator settings page Indicator settings pop-up page will appear, select sub-chart indicators option on the top menu Check the box of the trading data indicators for the Top position long/short ratio Select Top Pos. L/S indicator and set your preference on the details before proceeding Learn more on how you can explore the chart trading layout here.Published on May 16, 2024Updated on Sep 10, 202516How do I complete the required tasks shown in the app?
This means you might be asked to complete a few tasks within the app, such as submitting additional details or documents.Getting startedStep 1: Watch for a notification If action is required from you, a banner will appear at the top of your app. Tap this banner to continue. Tap the banner to complete your tasks Note: always double-check the sender and look for your anti-phishing code to avoid scams.Published on Jul 3, 2025Updated on Jul 10, 202537