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What is the New User Full Rebate Program?
How do I enroll in this New User Full Rebate Program?Published on Mar 16, 2026Updated on Mar 31, 2026What's a dusting attack?
A VPN hides your IP from local observers, but it doesn’t stop on-chain analysis. Wallet hygiene (avoiding address reuse, using HD wallets) is more effective. Explore more about risk and fraud by visiting here.Published on Oct 4, 2024Updated on Mar 3, 202613How do I supercharge my trading with Alertatron's automated solutions?
Chart capture High resolution captures: get a high quality HD image of almost any public chart or site and forward it on to your phone via Telegram or Discord. Latest data: we capture every chart at the moment that your alert arrives, so you always get to see the most up-to-date information, even on the go.How do I use Altertatron on OKX? Setting up Altertatron on our platform is very simple.Published on Mar 28, 2024Updated on Oct 8, 20251How do I stay safe from phishing SMS using the name OKX?
It’s essential to remain cautious and informed. Here are a few simple but powerful steps you can take to stay safe:What I should do: Always verify information directly through the OKX app or official website. Avoid relying solely on SMS. Turn on Two-Factor Authentication (2FA) to strengthen your account’s security. Monitor your login activity in the app regularly for any suspicious devices or IP addresses.Published on May 9, 2025Updated on Mar 4, 2026321OKX Web3 FAQ
We're committed to providing full cooperation and support to judicial authorities upon request.Please report all security incidents to: safety@okx.comPublished on Jan 19, 2026Updated on Feb 27, 202671What are OKX's crypto trading bots and how do I utilize them?
How the Spot grid trading bot looks on the app You can either set the grid parameters manually for full control or use the AI strategy, which relies on past price movements and back-tested data to increase the chances of profit. Now, you can set up to 500 grids—an upgrade from the previous 300—thanks to a dynamic order-hanging mechanism, helpful front-end prompts, and grayed-out logic orders with tooltips, all while keeping the UI clean and efficient.Published on Sep 4, 2025Updated on Jan 20, 20261How do I authorize a new device when I log in?
When entering the verification code and completing facial verification, please ensure both steps are performed in the same IP network environment. If the network environment differs between the web and app, to complete the process more smoothly (such as resetting your password), we recommend performing the operation directly in the app. Depending on your country and available choices, you may need to take certain steps in order to authorize your device.Published on Aug 31, 2023Updated on Mar 16, 202613,728How do I protect my account from Trojan horse takeovers?
Account safety Enable MFA/2FA for all essential accounts — especially email, authenticator apps, and passkeys stored in the cloud. Regularly review login history, connected devices, and third-party access for all important accounts. Use strong, unique passwords for each account. Never reuse your email password elsewhere. Disable SMS syncing across devices to prevent OTP interception. Separate accounts: use different email addresses for your authenticator and passkey accounts.Published on May 30, 2025Updated on Feb 5, 202611How do I verify my identity with SPID?
With over 34 million active accounts, SPID plays a key role in simplifying digital interactions across essential services like healthcare, tax filings, and more.How does SPID work? SPID operates as a centralized identity solution. Users register and verify their identity once with an authorized identity provider. Once verified, they can use their SPID credentials to log in across multiple platforms—no need to create or manage separate accounts.Published on May 2, 2025Updated on Dec 1, 20252How do I adjust the color theme of the trading interface?
A thoughtfully selected color theme is essential for creating a comfortable and efficient trading environment, especially during extended trading sessions. It not only enhances visual comfort by reducing eye strain but also improves the clarity of critical data, enabling you to focus better and make informed decisions. Recognizing the importance of personalization, our platform provides you with the flexibility to tailor the color scheme according to your preferences or surroundings.Published on Nov 27, 2024Updated on Sep 10, 202523Why am I asked to confirm my personal details again?
These processes are essential for ensuring the security of your account and compliance with financial regulations. They help us confirm that your transactions are legitimate and align with your account activity.What details might I need to confirm?Published on Mar 19, 2025Updated on Oct 15, 2025142OKX API FAQ
API keys that aren't bound to IP and have transaction or withdrawal permissions will be automatically deleted after 14 days of inactivity. API keys will not be considered inactive if they are used to call private or account-related interfaces that require identity verification, such as viewing account balance, billing data, or placing orders.Published on Sep 20, 2024Updated on Mar 23, 2026133Why is my deposit/withdrawal suspended?
Upgrading and maintaining a wallet is essential in order to provide better service and asset security to our users. Upgrades introduce new features and optimise existing ones, while maintenance involves fixing technical bugs and conducting asset audits. If I encounter this situation, what should I do?Published on Aug 31, 2023Updated on Jan 26, 2026989How do I find my user ID (UID)?
Think of it as your account’s fingerprint—exclusive to you and essential for various platform activities. Your user ID helps us to identify your account quickly and accurately, making it an important reference for customer support inquiries, security verification, affiliate programs, and certain transactions. Whether you need to retrieve account details, participate in referral programs, or troubleshoot issues with the support team, your user ID ensures smooth and efficient communication.Published on Mar 20, 2025Updated on Dec 3, 2025196How do I manually set up spot grid trading bots?
You can configure your grid parameters manually for full control or let the AI strategy handle it for you using backtested data and historical price movements. The latest version now supports up to 500 grids—an upgrade from the previous 300—powered by a dynamic order-hanging mechanism, smarter front-end prompts, and clearer visual guidance, all while maintaining a clean and intuitive interface.Published on Sep 4, 2025Updated on Feb 24, 2026