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How do I change my phone number?
Select Send code in both the SMS code from new phone number and SMS code from current phone number fields. We'll send a 6-digit verification code to both your new and current phone numbers.Published on Sep 7, 2023Updated on Nov 3, 20251How do I check the number of block confirmations? (web)
The more miners verify your transaction, the greater the number of block confirmations is. Different cryptos and networks have different numbers of block confirmations. You will receive your deposit in your account once your deposit is verified by the required number of miners according to the crypto & network that you've selected.Published on Aug 22, 2023Updated on Feb 12, 2026140How do I check the number of block confirmations? (app)
The more miners verify your transaction, the greater the number of block confirmations is. Different cryptos and networks have different numbers of block confirmations. You'll receive your deposit in your account once your deposit is verified by the required number of miners according to the crypto & network that you've selected.Published on Aug 22, 2023Updated on Jan 29, 2026594How do I migrate my email address or phone number to another account? (web)
Each user can only have one verified account.For phone number migration Go to Profile and select Security Find Phone Verification and select Change Phone Number Enter your new phone number you wish to use Select Send code for both the new and current phone number fields. You'll receive a 6-digit verification code via SMS at both numbers. Enter the codes accordingly Enter the 2FA code to continue (if any) If the new phone number is linked to another account, a pop-up message will appear.Published on Aug 22, 2023Updated on Apr 1, 2026385EVM Inscription Tool FAQ
This allows you to record various files on the Ethereum mainnet as long as the file size doesn't exceed 96 KB. This protocol essentially involves adding memo information, in hexadecimal characters, within transactions completed on the blockchain. As a result, the information you recorded can't be changed and is protected by the Ethereum network's security features.2. How do I use EVM Inscriptions?Published on Dec 15, 2023Updated on Dec 18, 202523Crypto Tax Reporting (DAC8) FAQ
Digits: 10-digit Format: DDMMYY-XXXX: DDMMYY → date of birth XXXX → individual serial number Found on: Danish ID card or passport Tax documents Healthcare and social security records Official correspondence • Lifeindenmark.dk: Official gateway for international citizens (search for "CPR number" and "Tax card"). • https://www.oecd.org/content/dam/oecd/en/topics/policy-issue-focus/aeoi/denmark-tin.pdf • Skat.dk (Danish Tax Agency): Search for "tax card as a non-Danish employee."Published on Feb 23, 2026Updated on Mar 16, 20263Why hasn't my withdrawal arrived in the account?
Select three dots at the top right > Select Withdrawal history to view withdrawal records for the past 90 days. On the Web: 1. Select Assets > Withdraw 2. Go to All withdrawals to view or download withdrawal records for the past year. If you need to view withdrawal records older than one year, you can download your funding history on the web. Learn more: How do I download my account statements?Published on Aug 22, 2023Updated on Apr 7, 202620,656What should I do if the other platform didn't receive my withdrawal?
If our platform shows that the withdrawal has been transferred out, but the other platform indicates that it hasn't arrived, these might be the reasons and how you should deal with it: Block not confirmed, please be patient: After the digital asset withdrawal is recorded on the blockchain, we recommend providing the hash value to the receiving platform for tracking.Published on Oct 18, 2024Updated on Mar 3, 2026673Crypto profit & loss analysis (PnL) FAQ
How far back is the historical record of Crypto PnL analysis? The historical data is recorded from November 6, 2020. Cryptos held before this date and not sold will be calculated at the price of 00:00 on November 6, 2020.10. What are the average cost price and cumulative cost price? The cumulative cost price includes both unrealized PnL and realized PnL when calculating returns.Published on Apr 3, 2026Updated on Apr 6, 2026What is VIP Loan?
Upon confirming your order, the total interest will be recorded as a contingent liability, and withdrawal restrictions will apply based on the margin ratio requirement.Wait for order to match Your borrowing request will be split into sub-orders and matched with any available lending orders. Once matched, we’ll verify your Margin Ratio (MR). If it meets our initial MR standard, the matched funds will be transferred to your funding account.Published on Dec 16, 2025Updated on Apr 2, 2026How do I level up my trades with Mizar?
Portfolio Management: Mizar users can connect to an unlimited number of exchanges, such as us, and manage all their cryptos and portfolios from one place. Marketplace for Copy Trading: traders can copy the bots of experienced traders with a few clicks and benefit from their track record. Investments can quickly be spread across different markets and asset classes, allowing traders to reduce risk.Published on Mar 28, 2024Updated on Jan 2, 20265Trading Fee Rules FAQ
Exercise fee = Min(0.02% × Contract Multiplier × Contract size × Number of contracts, User’s taker fee rate × Contract Multiplier × Contract size × Number of contracts, 7% × Settlement value × Contract Multiplier × Contract size × Number of contracts) Day options don’t have an exercise fee. Day options are options that don’t expire on Fridays. Only applicable to exercised options. Doesn’t apply to unexercised options.Published on Mar 22, 2024Updated on Apr 7, 20261,077How do I turn on the order sharing feature?
Note: you can't delete trading records, deposit and withdrawal records, and P2P order records.Published on Jan 14, 2025Updated on Mar 31, 20268Common scam tactics
In case of transaction risks or if you realize you're being deceived, it's crucial to terminate the transaction immediately, cut your losses in a timely manner, save chat records with the scammer, and preserve transaction records on scam platforms. Contact our customer support promptly for assistance. Avoid sharing your screen, inputting unknown codes, or trusting unsolicited offers from individuals claiming to provide gifts, bonuses, or trading lessons.Published on Sep 28, 2023Updated on Feb 6, 20262,630Why is my deposit not credited even when all information is correct?
Rest assured, assets that have already been recorded on the blockchain will not be lost. Once the network reopens for deposits, the platform will process it promptly. You can refer to the deposit page for the estimated recovery time and check back later.Published on Oct 17, 2024Updated on Feb 12, 20261,830