All
FAQ
Announcements
Product documents
How do I unlock my deposit when the Travel Rule additional verification is required?
If your deposit is from the exchange platform Select the exchange platform name that your deposit is from in the Exchange platform field Input your sender's legal name in the First name and Last name field, then select Submit Note: if you're the sender or buyer of crypto assets, you can select I'm the sender checkbox.Published on Apr 29, 2024Updated on Dec 31, 20251How do I fix errors when submitting my institutional verification?
Ensure that all fields are filled in the correct format. Common issues arise from incorrectly formatted address or ID/Tax number fields. Complete these fields manually, avoiding any auto-fill features. Missing information may cause your application to be declined or remain marked as In progress. Double-check that all required fields are accurately completed.Published on Oct 10, 2024Updated on Oct 8, 202560How do I update my email?
Select Send code in both the New email authentication and Current email authentication fields.Published on Sep 6, 2023Updated on Oct 15, 20251How do I change my phone number?
Select Send code in both the New phone SMS verification and Current phone SMS verification fields. We'll send a 6-digit verification code to both your new and current phone numbers.Published on Sep 7, 2023Updated on Nov 3, 20251EVM Inscription Tool FAQ
Insert your transaction data, excluding "data:," as it has been pre-filled by the system in the Text mode field Always exclude "data:," while inputting the inscription data Select your preferred frequency in the Repeat transactions field Note: the number of transaction data that you have inserted represents the number of signatures required for the inscription Select Confirm to begin the inscription process Select Confirm to complete the inscription3. How do I access EVM inscribed assets?Published on Dec 15, 2023Updated on Dec 18, 202522How do I whitelist OKX Emails?
If the email service provider is pushing OKX emails into your spam folder, you can follow the below instructions to whitelist our email addresses.Gmail Log in to your Gmail account and select Settings and See all settings Open settings page Find the Filters and Blocked Addresses tab and select Create a new filter Create a filter Insert okx.com into the From field and select Create filter Check the box next to Never send it to Spam and select Create filter Select Never send it to Spam optioniCloudPublished on Nov 26, 2024Updated on Sep 8, 202566How do I check if an email is officially from OKX via EML file?
., Notepad, TextEdit, etc).Step 3: Check authentication fields inside the EML file Search for the authentication results: spf=fail dkim=fail dmarc=fail If any of these fields show fail, the email didn't pass validation and is likely not sent by OKX. dmarc=fail means the email is unauthorized and shouldn't be trusted. Failed the authentication checks spf=pass;dkim=pass means the email passed the authentication checks. Passed the authentication checksHow do I interpret each field?1.Published on Nov 24, 2025Updated on Mar 4, 202611How do I deposit USD with an international wire transfer?
, but this field may be marked as optional by your bank.Published on Dec 31, 2024Updated on Dec 26, 20259How do I register an account on OKX?
Head to the OKX homepage and select Sign up Select your residence country in the Country/region field, read the terms of service and acknowledge it, then select Next Insert your email address in the Email address field, and select Sign up Note: insert Referral code (if any). A six-digit registration verification code will be sent to your email and you'll have 10 minutes to enter the verification code into the Enter your email code field. When you've done so, select Next to continue.Published on May 23, 2024Updated on Mar 3, 202626,471How do I check the number of block confirmations? (web)
Opening deposit page from homepage Select the crypto that you want to deposit in the Select crypto field and the deposit network in the Select network field. You can find the number of block confirmations required at the Deposit arrival time ⓘ. Find the number of block confirmations required on the deposit arrival Note: At the bottom of the deposit page, you can check the deposit progress in the deposit history and view the required number of block confirmations.Published on Aug 22, 2023Updated on Feb 12, 2026133How do I migrate my email address or phone number to another account? (web)
For email address migration Go to Profile and select Security Find Email verification and select Change email if you would like to update your email Enter your email in the New email field Select Send code in both the New email code and Code for original email fields. We'll send a 6-digit verification code to both your new and current email.Published on Aug 22, 2023Updated on Mar 4, 2026383Why do I need to fill in tags (tag/memo) when I withdraw or deposit certain cryptos?
Note: please follow the bot's instructions and complete all required fields in the ticket form (including email, TXID, token type, amount, and network) to help us review your request efficiently.Published on Aug 22, 2023Updated on Mar 4, 2026413Why hasn't my withdrawal arrived in the account?
If you find a tag, enter the tag in the Tag/memo/comment field on our platform's withdrawal page. If you can't find it on the corresponding platform, you can reach out to customer support to confirm if it needs to be filled. If the corresponding platform doesn't require a tag/memo/comment, you can enter 6 random digits in the Tag/memo/comment field on our platform's withdrawal page. Note: if you enter an incorrect/missing tag/memo/comment, it could lead to withdrawal failure.Published on Aug 22, 2023Updated on Mar 4, 202620,431How do I make a crypto withdrawal? (app)
Open withdrawal pageOn-chain withdrawal Select Withdraw crypto, then select the crypto you want to withdraw Select withdraw crypto to start the withdrawal process Select Exchanges or wallets in the Select destination field, then select your preferred Network Select exchanges or wallets to perform an on-chain withdrawal Complete the withdrawal details below and select Submit Fill in address Note: you can enable allowlist mode to protect your assets Insert Withdrawal amount Note: the withdrawal amountPublished on Aug 31, 2024Updated on Nov 17, 202559How do I make a deposit? (web)
If you can't find a certain token and network on the deposit page, it means this token is not supported and your assets may be lost.Getting Started Log in to your account at okx.com, go to the Assets, and select Deposit Select the crypto that you want to deposit in Select crypto field and deposit network in the Deposit network field, then select Next Select your preferred crypto and network that match your corresponding platform Deposit details will then automatically generate To make a deposit,Published on Aug 13, 2023Updated on Jan 26, 20267,488