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How do I make a deposit? (app)
There are 2 ways to make a deposit to your account: Open your OKX app, select Deposit Opening Deposit page from Homepage Open your OKX app, go to Portfolio, and select Deposit Opening Deposit page from Portfolio Select Deposit crypto and asset that you want to deposit, then select the Deposit network Deposit details will then automatically generate You can either select Copy to copy the deposit address to your withdrawal platform app or scan the QR code using your withdrawal platform app to makePublished on Sep 1, 2024Updated on Oct 15, 2025FAQ85How do I link an authenticator app?
It is also available on major app stores such as Huawei AppGallery, Xiaomi App Store, OPPO App Store, and vivo App Store.If Microsoft Authenticator is not available in the app store on your device, you can first install any of the app stores mentioned above and then download it from there. Link an Authenticator AppOn the appAdd an Account Use your authenticator app to scan the QR code or manually enter the Setup code in the authenticator app.Published on Aug 29, 2023Updated on Feb 12, 2026FAQ15,813How do I create passkeys? (app)
Before you create a passkey, make sure you at least have: A mobile device with iOS 16.0.0+ or Android 7.0+, or A USB security key that supports the FIDO2 protocol Note: iOS: Requires iOS 16.0+ and the system Passwords app. Update iOS or reinstall the app if needed. (The standalone Passwords app requires iOS 18+.) Passkeys can sync across devices using the same Apple ID. Android: Passkeys depend on Google services, so your device must be able to access Google. 2.Published on Aug 16, 2023Updated on Mar 3, 2026FAQ12,594How do I enable allowlist? (app)
If your account is compromised, the extra layer of protection will prevent you from withdrawing funds to any unauthorized addresses.Getting started Open your OKX App, go to Assets > Withdraw. 2. Select your preferred withdrawal method (Withdraw crypto) > select the Asset you'd like to withdraw > Select destination. 3. Select Address book > select Address Settings in the top-right corner > you can either enable the Allowlist only or enable the New address withdrawal lock at the same time.Published on Aug 14, 2023Updated on Feb 12, 2026FAQ1,886Disabling cloud sync on your authenticator app
Please check your profile settings and ensure that you don't enable it in the app settings while using Microsoft Authenticator. iOS: Open Microsoft Authenticator, select Settings, and toggle iCloud Backup off. Android: Open Microsoft Authenticator, select the More button in the upper right corner, select Settings, and toggle Cloud Backup off.Install the authenticator app on a separate device (optional) For added security, install your authenticator app on a device without the OKX app installed.Published on May 12, 2023Updated on Feb 12, 2026FAQ4,390Third Party App IP Whitelist Launch
For users that want to connect with a broker securely, we do recommend you to create API keys using this feature if your broker supports server IP whitelisting Log in to your OKX account Go to your profile icon (upper right corner) Click "API" and "Create API Key" For Purpose, choose "Binding third-party apps" Select from the dropdown to see the whitelisted Third Party Apps that support IP whitelist and choose your preferred broker Fill in the rest of the fields Confirm your API key creationPublished on Jan 5, 2023Updated on Apr 1, 2025Product documentationHow can I troubleshoot web or app issues?
Clearing cache is helpful when your crypto app keeps crashing during startup or after updates.Reinstall OKX app If your OKX app is still not working after updates and cache clearing, it’s time for a full uninstall/reinstall: Remove OKX app from your device. Restart your phone. Download the latest version again from the official app store.Published on Feb 11, 2026Updated on Mar 4, 2026FAQ2How do I make a crypto withdrawal? (app)
Internal transfer: Transfer crypto instantly with zero fees to OKX users.Getting Started Open your OKX app, go to Portfolio, and select Withdraw.Published on Aug 31, 2024Updated on Nov 17, 2025FAQ59How do I update my authenticator app?
You'll receive an email/SMS confirmation upon changing authenticator app successfully.Web Go to the Profile icon and select Security. Find Security on the Profile page Find Authenticator app and select Change. Find Authenticator app in the Authentication methods section Select Continue and follow the on-screen instructions.Published on Aug 1, 2024Updated on Feb 12, 2026FAQ155How do I freeze my account? (app)
Get SMS/email and authentication code and Confirm to freeze the account Note: it's required to bind with authenticator app in your account before freezing it.Published on Jul 11, 2024Updated on Oct 15, 2025FAQ7How do I close my account? (app)
You won't be able to reuse the same phone number, email, or identity information to create a new account during this time.Getting Started Open your OKX app and go to User Center Open user center page Go to Profile and settings, select Security, and find Account management, then select Close account Closing your account is permanent and irreversible.Published on Aug 22, 2023Updated on Feb 13, 2026FAQ7OKX Jumpstart - TAKI (Taki App) Sale Details
OKX Apr. 22, 2022 Click Here to Download OKX App >>> Click Here for OKX Twitter >>> Click Here to Join OKX Official Community >>>Published on Apr 22, 2022Updated on Nov 17, 2025AnnouncementsPerpetual Swap Officially Launched on OKX Website and App
Click to view Perpetual Swap Trading Guide Click to view Interactive Guide to Perpetual Swap Click to download OKX App (with Perpetual Swap trading feature) Regards, OKX Dec 19, 2018 Follow us on: Twitter: https://twitter.com/OKX Telegram: https://t.me/OKXofficial_enPublished on Dec 19, 2018Updated on Nov 17, 2025AnnouncementsPerpetual Swap Officially Launched on OKX Website and App
Click to view Perpetual Swap Trading Guide Click to view Interactive Guide to Perpetual Swap Click to download OKX App (with Perpetual Swap trading feature) Regards, OKX Dec 19, 2018 Follow us on: Twitter: https://twitter.com/OKX Telegram: https://t.me/OKXOfficial_EnglishPublished on Dec 19, 2018Updated on Nov 17, 2025AnnouncementsHow do I complete the required tasks shown in the app?
This means you might be asked to complete a few tasks within the app, such as submitting additional details or documents.Getting startedStep 1: Watch for a notification If action is required from you, a banner will appear at the top of your app. Tap this banner to continue. Tap the banner to complete your tasks Note: always double-check the sender and look for your anti-phishing code to avoid scams.Published on Jul 3, 2025Updated on Jul 10, 2025FAQ35