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X Layer upgrade and OKT/OKB asset handling FAQ
X Layer is a public blockchain, decentralized public blockchain launched by OKX. It isn't a sub-chain or dedicated chain of the OKX exchange. Anyone can deploy projects on X Layer. OKX doesn't endorse, guarantee, or take responsibility for any third-party projects deployed on X Layer. Using decentralized public blockchain projects involves risks. Please refer to the X Layer ecosystem risk disclosure and participate cautiously.Published on Aug 13, 2025Updated on Jan 29, 202627OKX Sub-Affiliate link rules
Failure to adhere to the above guidelines may result in immediate termination of your account and may expose you to legal action and liability for damages, including those imposed by regulatory authorities within the specified jurisdictions.Published on Sep 28, 2023Updated on Mar 16, 2026648Why haven’t I received a reply from the blockchain project team?
If your transaction is still pending Delays may occur due to network congestion or low transaction fees. You can monitor updates on blockchain explorer or wait for additional confirmations.When should I contact customer support? You should reach out to customer support via OKX Assistant if: Your OKX transaction shows completed, but your balance hasn’t updated. You accidentally sent crypto to the wrong address or network. But first, visit here.Published on Oct 17, 2025Updated on Jan 27, 202613World Cup VIP Exclusive Gift Set FAQ
A snapshot will be taken on March 25, 2026, at 10:00 (UTC+8). Users who are VIPs at the time of the snapshot will be eligible to receive a World Cup VIP Exclusive gift set. VIPs may submit their delivery address, Customization Name and Number on the football Jersey from March 25, 2026 at 12:00PM (UTC+8) to March 31, 2026 at 12:00PM (UTC+8). Notes: Only verified VIP users are eligible. Trial VIP accounts aren't eligible for the World Cup VIP Exclusive Gift Set.Published on Dec 19, 2025Updated on Mar 26, 2026309What can I do with Discover in the OKX wallet?
If you are unable to access the DApp, you can try the following methods: Make sure you are connecting via the OKX Web3 Wallet Check your network connection (if the network connection is stable but you still can’t access the DApp, you may try switching to a different network node) Refresh the page or restart your device, then try accessing it againContact Us If you have any questions about OKX Wallet, you may join our Discord group.Published on Feb 24, 2023Updated on Mar 25, 20266,356What's a token airdrop?
Airdrops may have different requirements, such as the number of interactions with on-chain DApps, investment amounts, NFTs claimed, or following the project's social media accounts. Airdrops are typically intended to promote the project by distributing tokens for free, cultivating an initial user base, expanding the project's influence, besides increasing public awareness and interest. Airdrops are usually provided for wallets that interact with the project before a certain date.Published on Aug 10, 2023Updated on Mar 22, 20264,445OKX DEX User Guide (Web)
For example, some tokens have low liquidity, and the transaction may fail if you set the slippage tolerance to less than 5%View transaction history After completing a transaction, click Portfolio at the top of the official website > History to view your transaction records.You can also jump to the blockchain explorer to view the details of a specific transaction. If you have a large number of transactions, you can filter the records by network for easier viewing.Published on Aug 25, 2023Updated on Feb 12, 20261,014What types of partnerships does OKX have?
We support allowlist mint, public mint, or a combination of both (multi-round mint). NFT Pass: NFT Pass is co-created by OKX NFT and offline events or popular IPs. Holders can authenticate and prove their attendance and access corresponding privileges.3. How can I get my project listed on OKX Drops?Published on Jun 18, 2024Updated on Feb 9, 2026127What's a dusting attack?
In Web3 ecosystems, dusting attacks may occur in different scenarios. The recommended actions depend on where the dust appears. Web3 wallets: If dust appears in your wallet, you can usually ignore it and continue managing your assets as usual. Avoid interacting with the dust or transferring it. Even if the dust is later moved, attackers typically can't establish a meaningful link to your identity.Published on Oct 4, 2024Updated on Mar 3, 202613How do I protect my account from Trojan horse takeovers?
Malicious Websites and Pop-ups Simply visiting a compromised website or clicking on deceptive pop-up ads may trigger an automatic malware download. This is known as a drive-by download. Social Media Traps Hackers may impersonate legitimate brands or accounts and distribute malicious links through public posts, comments, or group discussions.Published on May 30, 2025Updated on Feb 5, 202611What can I do if my device is running in an unsafe environment?
Depending on the scenario, please try the following: If your phone is rooted, you may: restore the phone to an unrooted state, or download and log in to the OKX app on an unrooted device If you're using public wifi with security risks, switch to a private, safe network instead. If suspicious applications are running on your device, scanning and removing malware is recommended.Published on Jan 19, 2023Updated on Feb 12, 2026298Why is my deposit/withdrawal suspended?
The exact definition of a node may depend on the design and structure of the particular blockchain. A "node" in the context of blockchain can vary depending on the type of network. For example, a node in the Bitcoin network downloads the entire blockchain, verifies transactions, and mines new blocks. However, in the current state of the Bitcoin network, full nodes, light nodes, and even regular users can also be considered as nodes. What's a node upgrade?Published on Aug 31, 2023Updated on Jan 26, 2026987How do I supercharge my trading with Alertatron's automated solutions?
Chart capture High resolution captures: get a high quality HD image of almost any public chart or site and forward it on to your phone via Telegram or Discord. Latest data: we capture every chart at the moment that your alert arrives, so you always get to see the most up-to-date information, even on the go.How do I use Altertatron on OKX? Setting up Altertatron on our platform is very simple.Published on Mar 28, 2024Updated on Oct 8, 20251How do I import a wallet from Trust Wallet to OKX Web3 wallet?
It provides access to a wide range of DApp protocols, connects with multiple networks, eliminates the need for multiple wallets for different public chains and simplifies your assets management across multi-chains. With the OKX Web3 wallet, you have complete ownership of your assets, and it is accessible on iOS, Android and web browsers.How do I get my secret phrase on Trust Wallet?Published on Nov 29, 2023Updated on Sep 12, 202591What does OKX NFT Marketplace offer but other platforms don't?
This commitment ensures that users are equipped with the most up-to-date information, empowering them to make informed decisions in a rapidly evolving market.NFTFi and beyond While NFT lending may not be a current feature offered by OKX, the platform compensates with advanced NFT functionalities that cover a broad spectrum of primary and secondary market activities.Published on Dec 27, 2023Updated on Sep 12, 202524