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How do I add my emergency contact?
Confirm your emergency contact details after review Once your emergency contact is successfully saved, you can always come back to update your emergency contact. What your emergency contact looks like, and you can always update itWhen will the emergency contact be contacted? If your account stays inactive for the period you've chosen, we'll first try to contact you by email and SMS.Published on Jul 24, 2025Updated on Feb 12, 2026259How do I manage my collection on OKX Marketplace?
For more information, you can always refer to this article to find out more about modifying your collection.Published on Jun 7, 2024Updated on Jan 26, 20262,484How do I manage my BTC collection on OKX Marketplace?
For more information, you can always refer to this article to find out more about modifying your BTC collections.Published on Jun 7, 2024Updated on Sep 12, 2025825Where do I find limits, fees and processing time details for cash withdrawal?
When selecting a withdrawal method, you'll always see the processing fees. The fee as displayed on the withdrawal page for app The fee as displayed on the withdrawal page for web Examples of fees charged: Flat fees A fixed amount charged no matter how big or small your withdrawal is. Example: If the flat fee is 3 USD, you’ll always pay 3 USD whether you withdraw 10 USD or 1,000 USD. Percentage fees The fee is calculated as a percentage of your withdrawal amount.Published on May 23, 2025Updated on Mar 4, 202634How can I protect myself from scammers?
Always check the email address to make sure the domain matches with the service domain. Raise a dispute if the domains don't match. Be cautious of 'partial payment or amount manipulation' scams. Scammers may place an order for a large amount (for example, 50,000) but only pay a much smaller amount, such as 5,000 or even 0.01. They may send fake or edited screenshots to rush you into releasing tokens. Always verify the actual amount received in your account before releasing the token.Published on Aug 21, 2023Updated on Mar 3, 202612,065Where do I find limits, fees and processing time details for cash deposit?
When selecting a deposit method, you'll always see the processing fees. The fee as displayed on the deposit page for app The fee as displayed on the deposit page for web Examples of fees charged: Flat fees A fixed amount charged no matter how big or small your deposit is. Example: If the flat fee is 3 USD, you’ll always pay 3 USD whether you deposit 10 USD or 1,000 USD. Percentage fees The fee is calculated as a percentage of your deposit amount.Published on May 23, 2025Updated on Feb 12, 202628Do I need to pay fees for deposit and withdrawal?
Always back up your Web3 wallet's private keys and seed phrases before uninstalling or updating the app to keep your assets safe.Published on Jun 1, 2023Updated on Mar 16, 20265,568What's the multisig scam?
Verify sources Always verify the legitimacy of any service or individual asking you to interact with a smart contract. Cross-check with official sources. Use trusted platforms Only use reputable and trusted platforms for your transactions. Be wary of links or instructions from unknown sources. Double-check permissions Before signing any contact, carefully review the permissions you're granting. If something seems off, don't proceed.Published on Aug 20, 2024Updated on Sep 12, 202595How can I troubleshoot web or app issues?
Note: always back up any recovery phrases or login credentials before uninstalling, especially for your wallet app.Switch network Try switching networks (for example, from mobile data to Wi-Fi, or vice versa) to rule out network connection issues.Contact Support If the issue persists after completing the steps above, please contact the OKX Assistant for further assistance.Published on Feb 11, 2026Updated on Mar 4, 20266How do I complete the required tasks shown in the app?
Tap the banner to complete your tasks Note: always double-check the sender and look for your anti-phishing code to avoid scams. Access these tasks through the official app only.Step 2: Select your pending tasks After selecting the banner, you'll be directed to the Security Task Center page showing the actions you need to complete.Published on Jul 3, 2025Updated on Jul 10, 202535How do I stay safe from phishing SMS using the name OKX?
Always remember: OKX will never ask you to call a number or click a link in an SMS to verify your account or resolve any account issues immediately. When in doubt, pause and check through the official OKX app or website. A few moments of caution could protect everything in your account. Stay safe and informed. You can check the authenticity of our channels here or if you have any questions, reach out to OKX’s official support—we're here to help.Published on May 9, 2025Updated on Mar 4, 2026321What should I do if I accidentally deposit crypto that OKX doesn't support?
Always ensure you have sufficient USDT in your funding or trading account. The fee shown on the withdrawal page is paid to blockchain.Published on Sep 26, 2023Updated on Mar 16, 20261,915What should I do if my withdrawal was sent to the wrong user ID (UID)?
Always double-check the UID or withdrawal address before confirming a transfer. Consider using the Address Book feature in your OKX account to save frequently used addresses safely. Enable security reminders and confirmations in your account settings to reduce mistakes.Published on Oct 13, 2025Updated on Jan 27, 202614Why can't I join or claim rewards from a campaign?
You can continue to: Trade Deposit and withdraw assets Join other eligible campaigns via Campaign Center Each campaign has its own review process, so being restricted from one doesn't always affect your access to others.Will I still have a chance to join other campaigns since I’m unable to join the current campaign? The system reviews eligibility based on each campaign's rules and risk control mechanisms.Published on Jun 10, 2025Updated on Mar 19, 202614,249How do I create passkeys? (web)
Once the passkey feature is activated, at least one passkey must always remain linked to the account.Published on Aug 16, 2023Updated on Jan 29, 20264,259