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How do I buy crypto with Apple Pay?
Log in to your account on OKX app, go to Buy Crypto Select '>' icon under Select your payment method Select your payment method section On the method selection screen, select Apple Pay Select Apple Pay as your payment method Select the crypto and amount you want to purchase, then select Preview your order Review your order and confirm it by selecting Buy Authenticate the purchase using biometrics (Face ID/Touch ID) or your device PINFAQ1. How do I add my card to Apple Pay?Published on 2 July 2025Updated on 2 Mar 2026FAQ5How do I verify an individual account?
Why do I need to verify my individual account again? We're required to regularly request that customers verify their identity information. 2. Why did my identity verification for individual account get rejected? We reject verification for various reasons in accordance to our Terms of Service.3. Do I need to submit a new form of identification to verify my individual account? You may be asked to upload an updated form of identification if it's deemed necessary.4.Published on 25 Sept 2023Updated on 3 Mar 2026FAQ30,687Why do I have to trade on OKX Liquid Marketplace?
Why should I trade on OKX Liquid Marketplace? Our Liquid Marketplace is the most powerful on-demand liquidity network on the market, to give traders the power to run any trading strategy, at any size, at the price they want. It provides liquidity-as-a-service (LaaS) allowing traders to tap into endless liquidity through an execution layer that automates trades and settlements off the order book.Published on 13 Mar 2024Updated on 30 Oct 2025FAQ16How do I open an SMSF account on OKX?
Cryptocurrency can be transferred from one exchange to another, including between SMSF-designated accounts, provided it complies with your fund's obligations under superannuation law.Get started: Open and verify an SMSF account on OKX and deposit / withdraw on OKX: How do I make a deposit? (web) How do I make a deposit? (app) How do I make a withdrawal? (web) How do I make a withdrawal? (app)15. Does OKX support direct AUD deposits and withdrawals for SMSFs? Yes.Published on 2 July 2025Updated on 3 Dec 2025FAQHow do I download my account statements?
I want to download order history Order History shows all the orders you've placed. Example: If you placed a limit order—whether it was filled, canceled, or expired—it will appear here. To download your order history, please follow these steps: Sign in to your OKX account here Hover over to Assets and select Order Center Order center is under Assets Select Order history from the menu bar to view your order history Note: order history can only display transactions for up to 90 days.Published on 6 Nov 2024Updated on 4 Mar 2026FAQ72How do I secure my exchange account?
If you don’t already have an account, you can visit the sign-up page or follow the instructions below. Learn more about phishing attacks and how you overcome them here.How do I set up security for my account?1. Sign up for a new account on OKX Navigate to our homepage and select Sign up, located in the top right corner. Along with particulars such as your email address or phone number, you'll also be required to enter a password to secure your account.Published on 12 June 2024Updated on 12 Feb 2026FAQ1,288How do I close my account? (web)
Self-service tool For quick access, click the button below: Once the account is closed, the account will be permanently closed and can't be retrieved. Note: after closing your account, there's a 30-day cooling period.Published on 22 Aug 2023Updated on 11 Feb 2026FAQ452How do I close my account? (app)
Select I understand after checking what'll happen to Your account, Your personal information and Your orders after closing your account and select Continue Read the information about what'll happen after you close your account 8. Review your account assets in Trading, Grow, OKX account balance, Web3 wallet balance (if your wallet is connected to your exchange account), untradable assets, and select Continue 9. Close account after your reconfirmation 10.Published on 22 Aug 2023Updated on 11 Feb 2026FAQ885How do I freeze my account? (web)
However, if you decide to unfreeze the account, you can unfreeze it at anytime by logging into your OKX app and completing a security check.Getting started Log in to your account at okx.com and go to the security center (Profile icon > Security) Find Account management at the Security Center page, select Freeze account Opening Freeze account page Read what'll happen after freezing your account What'll happen after you freeze your account Select Freeze accountPublished on 22 Aug 2023Updated on 28 Jan 2026FAQ398How do I freeze my account? (app)
Authetication in your account before freezing it.Published on 22 Aug 2023Updated on 4 Mar 2026FAQ355How do I identify OKX official accounts?
You can refer to the How do I verify OKX accounts section to learn more about how to verify the link.DingTalk Go to the DingTalk page, copy the page link. Go to our channel verification to verify the page link. You can refer to the How do I verify OKX accounts section to learn more about how to verify the link.Tiktok Go to the Tiktok page, select the profile. Copy the link.Published on 11 Aug 2023Updated on 26 Jan 2026FAQ5,355How do I verify an individual account from Mexico?
Investment info Select your account purpose and how much you plan to deposit, withdraw, and trade per month. We need this info to comply with local regulations and will keep it secure. Account purpose Transaction volume When everything's ready, you can submit your verification application. We'll review it within 3 days and contact you with the results. If you have any questions, start with our AI chatbot: you can find it in the OKX support center on the website or on the app.Published on 25 Sept 2023Updated on 9 Feb 2026FAQ167How do I transfer/deposit crypto with my sub-accounts?
Insert the transfer details to complete your crypto transfer from main account to sub-account on appHow do I transfer crypto from my sub-account to main account?Published on 22 Aug 2023Updated on 17 Nov 2025FAQ7,102How do I protect my account from Trojan horse takeovers?
If you use passkeys or two-factor authentication (2FA) that are synced across devices, these can also be extracted, allowing the hacker to gain full control of your account.What should I do if I suspect my account has been compromised? If you detect suspicious activity on your device or account, act quickly: Disconnect from the Internet — turn off Wi-Fi or power down your device and router If you can still access your OKX account, freeze it before disconnecting.Published on 30 May 2025Updated on 5 Feb 2026FAQ10How do I secure my account after detecting unusual activity?
If you notice any unusual activity on your account, you have to contact official customer support immediately. We’ll assist you in freezing your account promptly to safeguard your assets.Published on 21 Mar 2025Updated on 12 Feb 2026FAQ28