All
FAQ
Announcements
Product documents
Why is my deposit/withdrawal suspended?
It's recommended that you pay close attention to our latest announcement for updates on the status and service resume, so you can stay informed and resume operations as soon as possible. You can also reach out to the project's support team if you need further assistance.Projects ceasing operation (Deposit/withdrawal suspension) On the occasion of project ceasing operation due to operational/financial difficulty, we'll suspend or close the deposit and withdrawal of its token.Published on 31 Aug 2023Updated on 26 Jan 2026997What can I do if my device is running in an unsafe environment?
A virtual machine (VM) is software that simulates a complete hardware system, allowing a single physical computer to run multiple operating systems independently and in isolation. Your account may be automatically logged out because the browser environment has changed. We recommend switching to a different browser and trying to log in again.Published on 19 Jan 2023Updated on 12 Feb 2026298Why is my OKX app not working?
Some typical reasons include: Running an outdated app version Using an unsupported operating system version Device memory overload from background apps Temporary bugs or system conflicts Android users may also encounter cache corruption, while iOS users sometimes experience issues after OS updates.How do I fix my OKX app that won’t open? Try these troubleshooting steps in order:1. Restart and update the app Completely close the app (force-quit if possible). Restart your phone or tablet.Published on 16 Mar 2026Updated on 6 Apr 20266What's OKX Security Assistant?
If necessary, consider reinstalling the operating system or performing a factory reset, and seek help from security professionals. If you’re unsure whether a risk item can be safely deleted, prioritize: “Stop loss first (switch to a trusted device) + investigate later (full scan, read descriptions, provide feedback).”Published on 15 Jan 2026Updated on 13 Feb 202619Why is there a minimum amount to deposit BTC?
Reasons: Operational Efficiency: setting a minimum deposit amount reduces the volume of small transactions that can burden the exchange's systems. Smaller transactions may require more resources for processing, affecting overall efficiency. Risk Mitigation: minimum deposit thresholds help mitigate risks associated with fraud and abuse. By discouraging very small deposits, exchanges can reduce the likelihood of malicious activities, such as using the platform for illicit purposes.Published on 15 Oct 2024Updated on 3 Sept 202515Why haven’t I received a reply from the blockchain project team?
If you contacted a blockchain project team such as Ethereum and Bitcoin directly and didn’t receive a reply, please note that these projects are independent, public blockchain networks and aren't operated or managed by us. Each blockchain functions as a decentralized system, meaning there's no central support team responsible for individual user requests.How does OKX work with different blockchain networks?Published on 17 Oct 2025Updated on 27 Jan 202613How do I use a physical security key to protect my account?
These devices are designed to offer high security without relying on cloud synchronization and are compatible with OKX's authentication systems. If you'd like to learn how to set up and use your physical security key after purchase, please refer to the official website of the retailer or manufacturer for detailed instructions.Published on 10 Jan 2025Updated on 12 Feb 202618,173What documents are accepted as proof of sources of funds from decentralized finance?
As decentralized finance (DeFi) operates on blockchain technology, it differs significantly from traditional financial systems in how funds are verified. Understanding the acceptable forms of documentation is crucial for individuals and entities engaging in order for them to be able to continue their trading in Centralized Finance (CeFi).Published on 12 Nov 2024Updated on 9 Feb 202653Understanding OKX's Security Fund
This article explains the Security Fund's purpose, structure, funding mechanism, and outlines critical disclaimers regarding its operation.1. What's the Security Fund? The Security Fund is a segregated pool of assets, established and fully owned by OKX. Its sole function is to serve as a financial buffer and a safety net specifically designed to mitigate counterparty risk arising from leveraged trading, including derivatives and futures trading where available.Published on 25 Mar 2026Updated on 17 Apr 20263How do I reset Two-factor authentication (2FA)?
It's not possible to choose which one acts as your primary method, and you won't be able to operate your account if either of your 2FA methods isn't linked.Published on 15 Sept 2023Updated on 16 Apr 20266,202Why can't I join or claim rewards from a campaign?
Campaign eligibility is determined by system checks to ensure fairness and platform security.Published on 10 June 2025Updated on 6 Apr 202614,361How do I verify OKX's ownership and balance of the wallet address?
Open the terminal program Mac system: Terminal Windows system: Command Prompt Run the command and locate the directory of the downloaded folder. In our case, enter the command cd ~/Downloads/proof-of-reserves Enter the following command in terminal (The file name can be replaced with another file that needs validation) Mac: .Published on 26 Sept 2023Updated on 26 Jan 2026996How do I find my deposit address and tag/memo/comment?
If your deposit address appears different, this may be due to the system upgrade or the presence of multiple available addresses, which is normal. To reduce operational risk, please consistently use the same address when possible.Published on 22 Aug 2023Updated on 17 Apr 202668,677How do I safeguard my Web3 wallet from fraudsters?
Step 2: During the transfer operation, there will be warnings about the effect and risk of altering permissions. If the user proceeds, it leads to malicious alteration of permissions.Published on 13 Dec 2023Updated on 27 Jan 2026996How do I protect my account from Trojan horse takeovers?
Fake System or Driver Updates Pop-ups mimicking system update prompts or driver installations (e.g., GPU drivers) may mislead users into installing malware disguised as legitimate software.What are the warning signs of a Trojan infection or account takeover?If your device is infected by a Trojan horse, you may notice: Slower performance, system crashes, or unexpected popups. Unknown apps or programs installed. High network activity even when idle.Published on 30 May 2025Updated on 5 Feb 202612