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What can I do if my device is running in an unsafe environment?
A virtual machine (VM) is software that simulates a complete hardware system, allowing a single physical computer to run multiple operating systems independently and in isolation. Your account may be automatically logged out because the browser environment has changed. We recommend switching to a different browser and trying to log in again.Published on 19 Jan 2023Updated on 12 Feb 2026297OKX Learn to Earn with OKX and NOT event rules
The total prize pool is 20,000 TON for this event, distributed on a first-come, first-served basis upon completing the tasks (Answer quiz, complete account verification, and claim rewards). The event will end early if all event rewards are distributed before the event ends or before you finish account verification. The account verification process may take up to 1 day.Published on 14 May 2024Updated on 28 Aug 20251,786OKX Learn to Earn: BTC halving 2024 event rules
The total prize pool is 0.2 BTC for this event, distributed on a first-come, first-served basis upon completing the tasks (Answer quiz, complete account verification, and claim rewards). The event will end early if all event rewards are distributed before the event ends or before you finish account verification. The account verification process may take up to 1 day.Published on 26 Mar 2024Updated on 28 Aug 20256,675How do I verify OKX's ownership and balance of the wallet address?
Create ~/.bitcoin/bitcoin.conf file and open it with an editor or run the command of vi ~/.bitcoin/bitcoin.conf ,edit server=1 rpcuser=OKX rpcpassword=OKXWallet Enter the bin directory,run ./bitcoind command,and start the node Wait for the node to synchronize to the latest height. It takes about 12 hours To query the balance from the OKX snapshot height, you need to roll back the node to that height after synchronizing to the latest height.Published on 26 Sept 2023Updated on 26 Jan 2026996How can I do spot trading with the Jupyter Notebook?
How can I run Python code snippets on a Jupyter Notebook? The Jupyter Notebook is an incredibly powerful and easy-to-use tool for Python development and data analysis. You can run a Jupyter Notebook server on Windows, Mac OS or Linux. This tutorial provides a pretty comprehensive guide on how to get a Jupyter Notebook up and running.2. How can I install the python-okx package?Published on 29 Sept 2023Updated on 10 Sept 2025544Why is my OKX app not working?
Common causes include: Outdated app version Device or operating system incompatibility Too many apps running on your device Network connectivity issues Corrupted app cache or data Temporary server outages Keeping both your device and the app updated can help prevent many of these issues.Why does my OKX app keep crashing? The app may crash if there are compatibility or device performance issues.Published on 16 Mar 2026Updated on 26 Mar 2026How do I find the token unlocks feature?
Track the unlock progress to set your strategy accordingly Risk management: unlock events can affect liquidity and price fluctuations, making it crucial to stay updated with the upcoming unlock events and access unlock schedules.Published on 4 Mar 2025Updated on 10 Sept 202514Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-Stark V2)
Batching not only makes it manageable but also allows us to run these checks at the same time (parallel processing). Once we have the results from each batch, we use another layer of circuits, called recursive circuits, to combine and verify all the batches together, until we've proven the entire Merkle tree.What is Batch Circuit?Published on 21 Oct 2024Updated on 11 Feb 202690How do I open an SMSF account on OKX?
You can select SMSF as your account type on the sign up page Select SMSF on the sign up page Provide the required documents Once submitted, our verification team will review and complete your onboarding processFAQ for SMSF Pre-onboardingImportant Notice Running a Self-Managed Super Fund (SMSF) involves specific legal, tax, and compliance responsibilities.Published on 2 July 2025Updated on 3 Dec 2025Why do I have to trade on OKX Liquid Marketplace?
Our Liquid Marketplace is the most powerful on-demand liquidity network on the market, to give traders the power to run any trading strategy, at any size, at the price they want. It provides liquidity-as-a-service (LaaS) allowing traders to tap into endless liquidity through an execution layer that automates trades and settlements off the order book. It allows them to: Improve their derivatives trading workflow with end-to-end automated execution and instant settlement.Published on 13 Mar 2024Updated on 30 Oct 202516What is sub-account?
On the web Open OKX website and login to your account, go to Profile and select Sub-accounts Select +Create sub-account, then fill in Login name and select Account type Standard sub-account: you can separate your funds to run different trading strategies by depositing and transferring funds into your sub-account. However, you're not allowed to perform withdrawals. Managed trading sub-account: you can entrust your sub-account to a professional trading team.Published on 22 Aug 2023Updated on 4 Mar 20261,824World Cup VIP Exclusive Gift Set FAQ
You may submit your shipping information via the designated event page under My Rewards > Merch. Please follow the instructions provided therein to ensure timely shipment.How do I track the delivery of this merch? Logistics updates can be viewed under My Rewards > Merch. Please check this page for updates on your shipment status.Why don't I see a claim entry if I became a VIP after the snapshot? Eligibility is based on your VIP tier at the time of the designated snapshot.Published on 19 Dec 2025Updated on 26 Mar 2026297What's OKX Security Assistant?
OKX Security Assistant performs in-depth detection of your device environment and identifies risk types that are closely related to asset security, such as: Remote control or trojan-related behavior Malicious processes running in the background When a risk item is detected, a pop-up alert will appear. If the risk persists, the alert may reappear periodically until you take action or choose to ignore it.How do I use OKX Security Assistant?Published on 15 Jan 2026Updated on 13 Feb 202610How do I join a video call with customer support?
To ensure the verification call runs smoothly, you may use the translation feature on the web Web: translate English to your spoken languageOn the appI can login to my OKX account After logging in, you can find your ticket from My Tickets page Go to Menu Select Get Help under More Select the Check your tickets self-service tool card on the support page to access the My tickets page Locate your ticket under Active tickets, then select Join queue to enter the room.Published on 26 Aug 2025Updated on 26 Mar 202646How do I protect my account from Trojan horse takeovers?
Begin investigation and recovery only from a trusted device and network Follow up with these steps: Run a full antivirus scan on all devices. Remove unfamiliar apps or software. Check recovery options (email, phone, 2FA) across critical accounts to ensure they remain under your control. Note: if you lose access to your recovery email or device, prepare identity verification documents and contact support immediately.How can I prevent a Trojan horse takeover?Published on 30 May 2025Updated on 5 Feb 202610