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How do I link an authenticator app?
If Microsoft Authenticator isn't available in the app store on your device, try installing one of the app stores listed above first, then download it from there.How to link the authenticator app to your OKX account? Once the app is downloaded, you'll need to link it to your OKX account.Published on 29 Aug 2023Updated on 8 Apr 202616,042How do I set up indicators on the chart?
Setting up these indicators on our charts is a straightforward process. Follow this step-by-step guide to enhance your charting experience.How can I create the indicators? Navigate to the Trade option on the main menu and select Spot or Futures based on your preference Once the chart is loaded, locate the Indicators option in the main toolbar and select it to open the list of available indicators Note: each chart type has a different set of indicators.Published on 30 Nov 2024Updated on 10 Sept 202514How do I set up a recurring buy plan?
You can set up a daily, weekly, every 2 weeks, or monthly plan for purchases by following these steps.How do I create a recurring buy plan?Published on 23 Jan 2025Updated on 31 Dec 202550How do I migrate my email address or phone number to another account? (web)
Enter the codes accordingly Enter the 2FA code to continue (if any) If the new phone number is linked to another account, a pop-up message will appear. Select Migrate phone number to continue A guideline will be displayed. Select I understand to proceed A preview page will appear.Published on 22 Aug 2023Updated on 1 Apr 2026385How do I migrate my email address or phone number to another account? (app)
Enter the codes accordingly Enter the 2FA code to continue (if any) If the new phone number is linked to another account, a pop-up message will appear. Select Migrate phone number to continue A guideline will be displayed. Select I understand to proceed A preview page will appear.Published on 22 Aug 2023Updated on 9 Feb 2026592How do I authorize a new device when I log in?
Phone verification: when you request phone verification, we'll call the phone number linked to your account. Just follow the voice prompts: select 1 to confirm authorization or 2 to cancel it. You can request up to 5 phone verification calls in 1 hour. Email verification: when you request email verification, we'll send a link to the email linked to your account. Open this link to confirm authorization. If you can't open the link from email, try copying and pasting it to your browser.Published on 31 Aug 2023Updated on 16 Mar 202613,745How do I secure my exchange account?
The process of setting up these measures starts at sign-up. If you don’t already have an account, you can visit the sign-up page or follow the instructions below. Learn more about phishing attacks and how you overcome them here.How do I set up security for my account?1. Sign up for a new account on OKX Navigate to our homepage and select Sign up, located in the top right corner.Published on 12 June 2024Updated on 23 Mar 20261,316What's OKX Affiliate Program?
Share your links - Share your affiliate links or codes with your friends and your community, or promote via social media and other channels in approved markets (see the Prohibited Jurisdictions, below). Join and trade - Your invitees can use your link or code to sign up on our platform and make a trade; or Earn commission - You’ll earn a commission from every trading fee paid by your invitees for their duration on OKX.Published on 27 Sept 2023Updated on 2 Apr 20263,208How do I secure my account after detecting unusual activity?
For added protection, clear your browser cache and cookies during this process.Two-factor authentication If you find that the Google Authenticator has been linked and that the action was not performed by you, please reset it immediately. For added account security, we highly recommend enabling two-factor authentication (2FA). Follow the instructions here to link your authenticator. Note: always back up the QR code during setup in a safe place. You’ll need it if you ever switch devices.Published on 21 Mar 2025Updated on 12 Feb 202632I haven't received the verification code
To back up, go to your Web3 Wallet > asset bar > more > Wallet Management > Back Up Wallet > Back Up Seed Phrase / Back Up Private Key.3. Why am I not receiving the authentication code when making a crypto withdrawal or selling crypto?Why does it say my authentication code is incorrect? This can happen if you've requested the code too many times in a short period. Wait a moment, then try again. If you're on the app, try switching to the web version instead.Published on 16 Aug 2023Updated on 7 Apr 202632,711How do I create passkeys? (web)
Once the passkey feature is activated, at least one passkey must always remain linked to the account.Published on 16 Aug 2023Updated on 29 Jan 20264,259How do I safeguard my Web3 wallet from fraudsters?
Securely back up your wallet's mnemonic phrase and private key. Avoid taking screenshots as internet-connected devices may pose a risk of data leakage We recommend that you manually transcribe the mnemonic phrase and store it in a secured location.Published on 13 Dec 2023Updated on 27 Jan 2026988OKX Australia - Refer a Friend Program
The Requirements for the RAF Program are as follows: Access your invitation link or code by logging in to your OKX account and going to "More" > "Referral" on www.okx.com, or the Referral Page on the OKX app. Share your invitation link or code with a friend who does not have an OKX account.Published on 30 Jan 2025Updated on 17 Nov 202523How do I obtain an ASIC Extract?
During the payment process, please provide your email address Soon, you'll receive a link to download the company extract in your email Ready to continue with your SMSF sign-up? Find out more here: How do I open an SMSF account on OKX? Self-Managed Super Fund (SMSF) FAQPublished on 2 July 2025Updated on 3 Dec 20251How do I check on updates to my support ticket?
Each email includes a unique link that allows you to view your ticket. Click on the link (the ticket number) to access your ticket directly. Example: “Your support ticket 12345 has been updated.” The link is securely tied to your email address. You'll be prompted to verify your email before proceeding. Request to send code to your email for verification process Fill in the code that you received once this page appears Once the Ticket details page opens, review the latest updates from our team.Published on 17 Oct 2025Updated on 8 Apr 202647