Certain identity cards or documents don't have back sides, such as passports. During a verification process, you can just upload the photo side or photo page if required. Here's an example:How to properly take a selfie while holding my ID?

What if I don't have enough balance for my next recurring buy order? We'll notify you in the app and send you an email 3 days before and one day before execute your order if you don't have enough funds. You can deposit funds to your balance to complete your future orders.6. Why did one of my recurring buy orders fail? And what happens next? Just like one-time orders, if there might not be enough funds in your OKX account or in the payment method you selected to execute the recurring buy plan.

If you encounter this behavior, please don't proceed with the payment and kindly submit an appeal immediately.

If you make money on options, BTC equity is positive then there's no actual borrowing, you don't have to pay interest. For option traders, as the options are traded in BTC or ETH, you'll only have borrowings on BTC or ETH. The historical and current interest rates are available here, which is relatively stable. For more details on Options trading, visit here.

to learn more.Reminders Whenever you receive an email that seems unusual, keep the following in mind: Don't click any links or follow instructions immediately Phishing emails often pretend to be urgent or appealing, pause and check first. Contact OKX Customer Support directly if you're unsure Don't reply to the suspicious email or use the contact information inside it. Always use the official support channels listed on the OKX website.

., just as different modes of transportation differ in speed and security. After selecting the network, you can copy the deposit address at OKX directly. Open the other exchange platform or wallet. Paste in the address you just copied from OKX under Withdraw, follow the prompts to fill in the relevant information, and confirm to complete a deposit.

Don't share personal information like CNIC, bank credentials, or selfies. Don't pay after the order timeout period, as you lose escrow protection. After completing the cash transfer process, then only click "I have paid" inside our platform. Use and verify your Anti-Phishing Code for email authenticity. Click Appeal immediately if anything seems suspicious.What do I need to do If I’ve been scammed? Always use the Appeal button directly on your P2P order before canceling.

If you accidentally deposit crypto that we don't support to your account, you can't use or trade these assets in our platform. However, you can now withdraw the assets by yourself hassle-free. Here's how to do it:On the app Open the OKX app, go to Assets, and select Withdraw Find Untradable assets and select the crypto that you want to withdraw Note: You can only withdraw the untradable cryptos that we support for withdrawal.

Don't search the OKX website through Google or other search engines and log-in without double checking. It's recommended to input manually the official website of OKX: https://www.OKX.com. Don't enter sensitive information such as an account password in an unsafe environment or disclose account information to others, especially security related information such as passwords and private keys. OKX has launched anti-phishing code function.

Once you've added the crypto network, select Send, paste the address you just copied, and Next to enter your password to complete the process of retrieving the assets Select send to paste the address you just copied Note: When you send crypto from the MetaMask wallet, ensure you have sufficient crypto for the corresponding network as a transaction fee. For example, if you select ETH network, you are required to have ETH in your wallet as a transaction fee.

Section, select reset Select Reset to proceed You'll be prompted to download the OKX app If you don't remember password, can't login: Please follow here to reset both your password and two-factor authentication Note： If you have self-frozen your account, you won't be able to reset the authentication methods. If you're unable to sign in, please contact OKX assistance on the login page. If you're unable to pass facial recognition, please refer to: What should I do if facial recognition fails?

If you receive any one-time password (OTP) codes via SMS, don't enter them. Use a clean, secure device to change passwords for all critical accounts Contact our support to secure your account. Begin investigation and recovery only from a trusted device and network Follow up with these steps: Run a full antivirus scan on all devices. Remove unfamiliar apps or software. Check recovery options (email, phone, 2FA) across critical accounts to ensure they remain under your control.

By utilizing the Marketcap feature, users can easily monitor market movements, compare assets, and identify potential investment opportunities with just a few clicks.Why do I have to use the Marketcap feature? Stay updated: monitor the overall crypto market performance, including price fluctuations and volume trends. Compare assets: view rankings of cryptocurrencies based on market cap, liquidity, and other key metrics.

Certain payment service providers, like Wise, don't facilitate transfers from cryptocurrency exchanges.6. Where do I find limits, fees and processing time details for cash withdrawal? Payment limits, fees and processing time information will be displayed on the payment method. For more details, check here.

What should I do if I don't receive Affiliate Program commission or receive less than expected? For commission-related queries, you may go to More > Affiliates> Commission activity page to check the information below: Feature Highlights Introducing the concept of "eligible trading volume" to differentiate between total trading volume and the trading volume that qualifies for commission.