Refrain from authorizing unknown third-party project software to prevent information leakage and potential asset lossFraud case studyFraud case study 1: Guiding users to click on unfamiliar links for wallet authorization Review of fraudulent tactics: Tactic 1: Luring users with high-yield activities to open unfamiliar links and authorize their wallets. Tactic 2: Posing as official entities and guiding users to authorize wallets.

The process is as follows:App Open the App Home, tap [C2C Buy Crypto] — [My] — [Apply to Become a P2P Merchant Program] — [Apply Now], and complete the steps as required.Web Open the official website Home, click on [Buy Crypto] — [peer-to-peer Buy Crypto]; on the new page, click [More] — [Apply to Become a P2P Merchant Program] — [Apply Now].

If the address looks similar but not exactly the same (for example, “okx.com” changed to “oikx.com” or an unrelated domain), treat the email as suspicious.2. Review the content carefully Even if an email looks polished, there are signs that often give away a phishing attempt. The email directs you to non-official websites OKX will never ask you to handle account issues through third-party websites. If you're prompted to log in, verify, or resolve issues on a non-OKX page, the email is unsafe.

Click here for more details.6. How do I check my cash deposit history? You can review your deposit history: On the web: select Assets > Deposit > All deposits On the app: go to Portfolio, select AUD to view the transactions you've made Web: all deposits on the deposit page App: transactions on the Portfolio page7. Where do I find limits, fees and processing time details for cash deposit? Payment limits, fees and processing time information will be displayed on the payment method.

web Log in to your account here and select the Question mark icon in the top menu Select My Tickets from the dropdown menu Proceed to select My tickets Choose the ticket you’d like to open Review the conversation history Type your reply in the text box and click SubmitFor guest users Via the web Check your email for the notification from our support team.

You can review your anti-phishing code settings on the same page as well. Your anti-phishing code will appear in all email communications from us, which will assure you of the email’s authenticity.4. Review your security settings As you complete the setup for any of the security features discussed above, they're displayed under the Authentication methods and Advanced security on the Security option on the User Center page.

You may click the button below to request review eligibility.What could be affecting my campaign eligibility? Campaign eligibility is determined by system checks to ensure fairness and platform security.

If you're having issues with your tag/memo, click the button below. Note: please follow the bot's instructions and complete all required fields in the ticket form (including email, TXID, token type, amount, and network) to help us review your request efficiently.

Export or download the message as an .eml file.Step 2: Open the EML file with any text editor on your desktop Right-click the file > select "Open with" > select any of your text editors (e.g., Notepad, TextEdit, etc).Step 3: Check authentication fields inside the EML file Search for the authentication results: spf=fail dkim=fail dmarc=fail If any of these fields show fail, the email didn't pass validation and is likely not sent by OKX. dmarc=fail means the email is unauthorized and shouldn't be trusted

In this case, please click the Get help button below to submit feedback and contact our support team. If you're having issues with your tag/memo, click the button below. Note: please follow the bot's instructions and complete all required fields in the ticket form (including email, TXID, token type, amount, and network) to help us review your request efficiently.

Self-service tool For quick access, click the button below: Once the account is closed, the account will be permanently closed and can't be retrieved. Note: after closing your account, there's a 30-day cooling period.

After completing the cash transfer process, then only click "I have paid" inside our platform. Use and verify your Anti-Phishing Code for email authenticity. Click Appeal immediately if anything seems suspicious.What do I need to do If I’ve been scammed? Always use the Appeal button directly on your P2P order before canceling. Keep all evidence safe—this includes chats, payment receipts, fake emails, and the order ID.

Review your account assets in Trading, Grow, OKX account balance, Web3 wallet balance (if your wallet is connected to your exchange account), untradable assets, and select Continue 9. Close account after your reconfirmation 10. Get SMS/email and the authentication code and Confirm to close the account Note: it's required to bind with the authenticator app in your account before closing it.

You can manually change it to permanent by clicking 30 days > Permanent. Withdrawals to a permanent no-verification address will skip verification every time. No no-verification setting: If you do not select a verification period, each withdrawal will require verification. How does this impact my existing verified addresses? All existing verified addresses in our withdrawal address book will be placed on a 30-day verification period now.

If there's an additional comment box, you may include any extra context that might help with the review. After submission Once you've completed all fields and uploads, our team will review your submission. If you have further questions or need help uploading your documents, feel free to contact us via our chatbot on our Support Center.