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TradingView Subscription Codes – Terms and Conditions
Code Forfeiture: If any cancellation, change, or similar issue arises with a TradingView subscription after a code has been applied, no code refund or replacement will be given by OKX, and users cannot claim any acquired rights to reuse the code.2.17.Published on 23 July 2025Updated on 9 Sept 20253I haven't received the SMS code
We send SMS codes to the mobile phone linked to your OKX account. Codes may take some time to arrive, and each is valid for 10 minutes. Your account will be locked if you enter incorrect codes 6 times within a period of time. If you're not receiving codes, try these solutions: Clear your browser or mobile app cache, then request a new code. Request a code on different OKX platforms: desktop browser, desktop app, mobile browser, or mobile app.Published on 16 Aug 2023Updated on 30 Mar 202632,597How do I use Merchant Coupon Code?
To redeem your coupon, follow these simple steps: Go to My Rewards > Coupons menu Select your coupon to view: The merchant coupon code Instructions for how and where to use it Terms and conditions specific to the offer Redeem: For online use: Copy and paste the code at checkout For in-store use: Show the code to the merchant staff Complete redemption as instructed by the merchantWhat are the important things to remember for Merchant Coupon Codes?Published on 19 May 2025Updated on 24 Mar 202619Common scam tactics
The scammer instructed the user to wait for a code, but the user soon discovered his account funds were gone. When questioned, the scammer only replied, "Wait." As a new user, the victim expressed confusion about how the gift was sent directly to the scammer's wallet, as he had no intention of transferring any funds. Fake bonus events The user reported being scammed via a fraudulent interaction on Facebook. The scammer promised a reward in exchange for entering a gift code.Published on 28 Sept 2023Updated on 6 Feb 20262,618OKX API FAQ
50004 is usually caused by excessive server pressure. 8, 16, and 24 am are the time points for collecting capital fees every day. At this time, the server pressure is high. It's recommended to stagger transactions at these times. If an error of 50004 is reported at other times, it can be retried later. If an order is placed with an error of 50004, it doesn't represent the actual result of the interface request. The request may succeed or fail. Please refer to the actual result.Published on 20 Sept 2024Updated on 23 Mar 2026133How do I trade with OKX on TradingView?
Go to tradingview.com and log in to your account Select Upgrade from the menu bar near your profile Select upgrade to check out the plans Select your plan, then select Buy Now Note: use the toggle to select monthly or annual billing. Select Buy now to proceed with payment Select Next to proceed to the Payment method page Enter your coupon code in the "Have a promo code?"Published on 29 July 2025Updated on 20 Jan 202665How do I check if an email is officially from OKX via EML file?
., QQ Mail, some corporate mailboxes) The email may still be delivered even if SPF/DKIM fails, and the warning indicators may be less visible. This can make it easier for some users to mistake a faked email for an official message.Published on 24 Nov 2025Updated on 4 Mar 202615How do I safeguard my Web3 wallet from fraudsters?
Fraudsters exploit the "greedy for a bargain" mentality and entice users to buy fuel or gift cards at low prices. They may also use captcha platforms for recharging. When users click the provided link, fraudsters can invoke code to maliciously alter permissions, obtain user password signatures, and thus gain control over the wallet address.Published on 13 Dec 2023Updated on 27 Jan 2026982How do I fix errors when submitting my institutional verification?
Use the progress bar on the side to navigate and fill out any remaining sections. Note: Document should be an original copy (preferably in PDF file format), clear quality, and smaller than 20MB. Please clear your browser’s cache and cookies, and restart your browser before trying again. Navigate the status of your details via the progress bar Learn more on how you can fix the errors on your Institutional account application here.Published on 10 Oct 2024Updated on 8 Oct 202560How do I download my account statements?
To download your trading history, please follow these steps: Select Trading history from the menu bar to view your trading history Note: trading history can only display data for up to 90 days. However, you can still access records beyond 90 days by downloading your full trading history file.Published on 6 Nov 2024Updated on 4 Mar 202674Understanding OKX's Security Fund
The Security Fund is critical because it: Prevents Auto-Deleveraging (ADL): By covering the shortfall, the Security Fund reduces the pressure on the system having to engage the Auto-Deleveraging (ADL) mechanism. ADL is a last-resort process used by exchanges that forcibly closes profitable traders' positions to cover the losses of bankrupt accounts, which can disrupt the market and penalize non-liquidated users.Published on 25 Mar 2026Updated on 31 Mar 20261How do I change my phone number?
Select Send code in both the SMS code from new phone number and SMS code from current phone number fields. We'll send a 6-digit verification code to both your new and current phone numbers. Enter the code accordingly.Published on 7 Sept 2023Updated on 12 Mar 202614,365How do I migrate my email address or phone number to another account? (web)
For email address migration Go to Profile and select Security Find Email verification and select Change email if you would like to update your email Enter your email in the New email field Select Send code in both the New email code and Code for original email fields. We'll send a 6-digit verification code to both your new and current email.Published on 22 Aug 2023Updated on 28 Mar 2026384How do I change my email?
Enter the code accordingly.Published on 6 Sept 2023Updated on 9 Feb 20264,063How do I migrate my email address or phone number to another account? (app)
Enter the codes accordingly Enter the 2FA code to continue (if any) If the new phone number is linked to another account, a pop-up message will appear. Select Migrate phone number to continue A guideline will be displayed. Select I understand to proceed A preview page will appear.Published on 22 Aug 2023Updated on 9 Feb 2026592