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How do I authorize a new device when I log in?
Note: Please follow here to reset Two-factor authentication (2FA)Device verification When you request device verification, you'll need to open the OKX app on one of your authorized devices. We'll send you a message there. Open it to review new login info and confirm or cancel authorization.Published on 31 Aug 2023Updated on 16 Mar 202613,745How do I select the correct network for my crypto withdrawals and deposits?
., just as different modes of transportation differ in speed and security. After selecting the network, you can copy the deposit address at OKX directly. Open the other exchange platform or wallet. Paste in the address you just copied from OKX under Withdraw, follow the prompts to fill in the relevant information, and confirm to complete a deposit.Published on 22 Aug 2023Updated on 7 Apr 202621,378What onboarding information is required for the non-profit organization (NPO)?
Sign, scan, and upload the account opening authorization form (a board resolution containing such authorization is also acceptable). Learn more about the types of institutions that are supported by us here.Published on 13 Oct 2023Updated on 12 Feb 202671What onboarding information is required for the government-owned enterprise?
resolution containing such authorization is also acceptable) The above information is only used for completing institutional verification.Published on 13 Oct 2023Updated on 6 Apr 202661What onboarding information is required for a Trust?
For example: Trust deed Complete the following template to finish verification Sign, scan, and upload the account opening authorization letter (a board resolution containing such authorization is also acceptable) The above information is only used for completing institutional verification. If you have any questions, please contact customer support or send an email to support@okx.com.Published on 13 Oct 2023Updated on 12 Feb 2026113How do I safeguard my Web3 wallet from fraudsters?
Refrain from authorizing unknown third-party project software to prevent information leakage and potential asset lossFraud case studyFraud case study 1: Guiding users to click on unfamiliar links for wallet authorization Review of fraudulent tactics: Tactic 1: Luring users with high-yield activities to open unfamiliar links and authorize their wallets. Tactic 2: Posing as official entities and guiding users to authorize wallets.Published on 13 Dec 2023Updated on 27 Jan 2026988What onboarding information is required for a privately owned company?
letter (a board resolution containing such authorization is also acceptable) The information collected is used solely for the purpose of completing institutional verification.Published on 13 Oct 2023Updated on 12 Feb 2026278How do I start onboarding as an institutional user?
Can a corporate account change its authorized account user? Yes. To change the authorized account user, you’ll need to provide a new authorization letter along with the required documents of the newly authorized person, including a valid identity document and proof of residential address.Once submitted, our team will review the information as soon as possible. The review result will be sent to the email address linked to the account.Published on 10 Oct 2024Updated on 2 Feb 202653What onboarding information is required for a family office?
Authorized users: Persons who have access to and can operate your institution’s OKX account.What'll a family office need to consider for the onboarding process? Identify all key parties Identify all parties involved in the family office, including the corporate officers, directors, ultimate beneficial owners, and any authorized users.Published on 13 Oct 2023Updated on 12 Feb 202669What onboarding information is required for a Publicly Traded Company?
Authorized users: Persons who have access to and can operate your institution’s OKX account.What'll a publicly traded company need to consider for the onboarding process? Identify all key parties Identify all parties involved in the publicly traded company, including corporate officers, directors, ultimate beneficial owners, and any authorized users.Published on 13 Oct 2023Updated on 12 Feb 202676What onboarding information is required for a privately owned financial institution?
Authorized users: Persons who have access to and can operate your institution’s OKX account.What'll a privately owned financial institution need to consider for the onboarding process? Identify all key parties Identify all parties involved in the privately owned financial institution, including corporate officers, directors, ultimate beneficial owners and any authorized users.Published on 13 Oct 2023Updated on 27 Sept 2025142How do I withdraw AUD with bank transfer?
assets Select Australian Dollar Enter the amount that you would like to withdraw and select Withdraw after you reconfirm the information on withdrawal preview Proceed to withdraw after entering the withdrawal amount and selecting the bank transfer method Enter your authorization code or SMS code and Confirm making cash withdrawal Note: You are required to verify the ownership of the receiving account when you make cash withdrawal for the first time.Published on 13 Mar 2024Updated on 30 Dec 202521How do I secure my exchange account?
Given how crypto assets have no central issuing authority, they're vulnerable to hacking and theft. It's recommended that users take all necessary precautions, including using these security features and ensuring that their devices are free from malware and viruses. Manage Devices and Authorizations Regularly review your device login activity under Security Settings > Linked Devices.Published on 12 June 2024Updated on 23 Mar 20261,315How do I check if an email is officially from OKX via EML file?
If any of these validations fail, the email is not from an authorized source.4. Summary If SPF, DKIM, or DMARC show fails, the email is likely forged. If "From" and "Return-Path" don't match, the sender may be spoofed. Don't click suspicious links or attachments. If you are unsure, submit the EML file to OKX Customer Support for verification.Why can scammers make an email look real to you?Published on 24 Nov 2025Updated on 4 Mar 202615OKX P2P verified merchant service agreement
If your identity information has been legally changed after completing the authentication, you should provide the corresponding information to this Site within two working days accompanied with documentation issued by a competent government authority so that we can assist you with changing or updating the corresponding information of your OKX account.8.Published on 15 Sept 2023Updated on 28 Jan 2026715