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What are Source of Funds (SoF) and Source of Wealth (SoW)?
Source of Wealth (SoW): refers to the origin of an individual's overall financial assets, typically accumulated over time through means such as employment, business ownership, investments, or inheritance. For example, if you have multiple sources of wealth but the largest portion of your personal wealth comes from your salary, you only need to select Employment Income as your source of wealth.Published on 24 Dec 2024Updated on 18 Apr 2026770What onboarding information is required for a privately owned company?
To register as a privately owned operating company, you need to provide the information of: At least one corporate officer/manager: Persons with significant responsibility to control, manage, or direct the privately owned company including executive officers, senior managers (for example, CEO, CFO, COO, Managing Member, General Partner, President, Vice President, or Treasurer), or any other person who regularly performs similar functions.Published on 13 Oct 2023Updated on 12 Feb 2026280What onboarding information is required for a privately owned financial institution?
Corporate officers: Persons with significant responsibility to control, manage, or direct the privately owned financial institution including executive officers, senior managers (for example, CEO, CFO, COO, Managing Member, General Partner, President, Vice President, or Treasurer), or any other persons who regularly perform similar functions. Directors: Persons elected or appointed to serve on the board of directors of the privately owned financial institution.Published on 13 Oct 2023Updated on 27 Sept 2025168What onboarding information is required for a family office?
Family offices are entities set up to facilitate trading, investing, or other financial transactions using the personal wealth of the companies’ ultimate beneficial owners.Who are the key persons for a family office?Published on 13 Oct 2023Updated on 12 Feb 202670How do I safeguard my Web3 wallet from fraudsters?
Review of Fraudulent Tactics: Tactic 1: Fraudsters share private keys or seed phrases of wallets with assets, claiming they don't have enough TRX for transaction fees and need assistance. Users send TRX as transactions fees into the wallet but discover they can't transfer the wallet assets. Tactic 2: Fraudsters obtain users' private keys or seed phrases and change the signing mechanism without consent.Published on 13 Dec 2023Updated on 27 Jan 20261,002Travel Rule FAQ
Why is my deposit under Travel Rule review? OKX will mark transactions for review from time to time. This review process depends on a large variety of factors, based on protecting our users against industry bad actors. OKX understands these processes can be frustrating, but it is necessary to protect our user's assets.Published on 20 July 2023Updated on 5 Feb 2026804What's KYC: What to expect and why it matters?
Periodic review We regularly assess whether your current activity matches your initial profile This helps us identify inconsistencies and strengthen our platform's integrityWhy am I being asked to verify again? Reverification isn’t a sign of trouble—it’s a routine part of KYC maintenance.Published on 24 June 2025Updated on 6 Apr 202658How do I use Merchant Coupon Code?
Merchant-specific: Valid only with the listed partner merchant. No cash value: Cannot be exchanged for cash, credit, or crypto. Merchant handles redemption: If you face issues, report it directly from the coupon detail page.What if I can't access or use the coupon? If you're having trouble with a code: Open the Coupon Detail Page Select I’m having an issue with the code option or review the coupon's specific terms for more infoFAQ1. Can I use the same coupon more than once?Published on 19 May 2025Updated on 24 Mar 202620What should I do if I mistakenly withdraw crypto via the wrong network?
Enter the amount and select Next to review your send details and select Confirm to complete the process of retrieving the assets Review your send details Note: When you send crypto from OKX wallet, ensure you have sufficient OKB as transaction fees. OKX Web3 wallet supports EVM and follows the same generation rules of public key and private key, so the address, private key, and seed phrase are universal in OKX Web3 wallet and ETH wallet.Published on 17 Mar 2023Updated on 26 Jan 20265,642How do I start onboarding as an institutional user?
To change the authorized account user, you’ll need to provide a new authorization letter along with the required documents of the newly authorized person, including a valid identity document and proof of residential address.Once submitted, our team will review the information as soon as possible. The review result will be sent to the email address linked to the account. Please check your inbox for updates.Can I cancel individual verification and switch to corporate verification? No.Published on 10 Oct 2024Updated on 2 Feb 202655How do I deposit AUD with bank transfer?
However, your bank and other banking partners may impose additional review periods, so we suggest allowing up to 1 business day to receive your first deposit. Make sure the name on your OKX account matches the name on your bank account for a smooth deposit transaction. Any deposits from a third party will be rejected. While we don't charge a fee for AUD deposits via the bank transfers, additional transfer fees may be charged by your bank.Published on 13 Mar 2024Updated on 21 Jan 202633How do I determine my company type and understand which documents I need to prepare?
Memorandums and articles of association and similar formation documents can be helpful.Review your organizational structure Additionally, you can review your institution's ownership structure, division of management, and governance model to identify the most appropriate classification for its legal structure.Published on 13 Oct 2023Updated on 12 Feb 2026141How to prevent phishing emails?
Review the content carefully Even if an email looks polished, there are signs that often give away a phishing attempt. The email directs you to non-official websites OKX will never ask you to handle account issues through third-party websites. If you're prompted to log in, verify, or resolve issues on a non-OKX page, the email is unsafe. The email asks for sensitive information OKX will never request your password, seed phrase, private key, or identity documents through email.Published on 24 June 2025Updated on 16 Dec 20253What can I do if I trigger risk control?
To avoid being subject to risk control measures, please review and confirm all order details before placing an order.3. I've submitted the required materials. When can I expect an update? After the OKX team receives your information, we'll review it within four hours. You can track the appeal status in the OKX App by going to P2P Trading > Profile > Account Restriction Dispute.4. I need help providing some information requested in the email from OKX. What should I do?Published on 13 Sept 2023Updated on 23 Apr 20261,803Common scam tactics
Throughout the trading process, please maintain a certain level of caution to prevent potential asset losses resulting from private transactions. Familiar yourself with various fraudulent tactics and scenarios to identify the scammers' trends and behavior, so you can avoid being the next victim.Published on 28 Sept 2023Updated on 6 Feb 20262,652