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How do I change my login password?
Self-service tool For quick access, click the button below:On the appI remember my login password Open your OKX app and go to User Center Open User Center page Select Profile and settings, find Security, and select Login password under the Authentication methods section Fill in the information below and confirm: Current login password New login password 8-32 characters long 1 lowercase character 1 uppercase character 1 number 1 symbol Complete the Security authentication (such as Phone / Email authenticationPublished on 22 Aug 2023Updated on 4 Mar 202619,483How do I reset Two-factor authentication (2FA)?
Section, select reset Select Reset to proceed You'll be prompted to download the OKX app If you don't remember password, can't login: Please follow here to reset both your password and two-factor authentication Note For your security, you won't be able to withdraw funds or use P2P trading within 24 hours of resetting or changing your two-factor authentication (2FA) If you're unable to sign in, please contact OKX assistance on the login page If you're unable to pass facial recognition, please referPublished on 15 Sept 2023Updated on 3 Mar 20266,068What's USDT0 and how do I use it?
Old USDT address on X Layer: 0x1e4a5963abfd975d8c9021ce480b42188849d41d New USDT0 address on X Layer: 0x779Ded0c9e1022225f8E0630b35a9b54bE713736 There are two ways to bridge your Wrapped USDT to USDT0 on X Layer: Simply deposit your old USDT back to exchange and withdraw via X Layer to receive the USDT0 Deposit your USDT and withdraw via X Layer to get USDT0 Use the USDT0 swap feature on OKX DEX Swap your USDT from X Layer to get USDT0 We're building a comprehensive DeFi ecosystem around unifiedPublished on 12 Sept 2025Updated on 20 Jan 202622How do I use Trading bonus?
If we see any suspicious behavior, or the malicious use or abuse of Trading bonus, OKX reserves the right to take appropriate actions against the involved accounts. OKX retains the ultimate interpretation right of the terms and conditions for the use of trading bonus.Published on 8 Mar 2024Updated on 10 Feb 20261,094How do I stay safe from phishing SMS using the name OKX?
These phishing messages are crafted to look official and may contain urgent alerts.Scammers use these tactics to create a sense of urgency and panic, pushing users to act quickly without verifying the information.What are the common scam tactics? Impersonation tactics: Fraudsters may use the official OKX name to appear legitimate. Common scam messages: Messages claiming account issues, reward collection, or security verification designed to lure users.Published on 9 May 2025Updated on 4 Mar 2026320How do I use Merchant Coupon Code?
To redeem your coupon, follow these simple steps: Go to My Rewards > Coupons menu Select your coupon to view: The merchant coupon code Instructions for how and where to use it Terms and conditions specific to the offer Redeem: For online use: Copy and paste the code at checkout For in-store use: Show the code to the merchant staff Complete redemption as instructed by the merchantWhat are the important things to remember for Merchant Coupon Codes?Published on 19 May 2025Updated on 2 Jan 202619How do I use the custom interval feature?
By using the Custom interval feature, traders can refine their market analysis with greater flexibility, making it easier to adapt to different trading strategies and market conditions. Learn how you can use the custom formula feature here.Published on 5 Mar 2025Updated on 10 Sept 20255How do I use the custom formula feature?
Learn how you can use the custom interval feature here.Published on 5 Mar 2025Updated on 10 Sept 20253OKX Australia: what can I use in Australia?
How am I serviced as an Australian customer? If you're an Australian resident, you were previously provided services by Aux Cayes FinTech Co. Ltd. (a Seychelles registered company) (Aux Cayes) prior to 20 March 2024. As part of our global commitment to compliance with local regulatory standards and to providing local currency support, your OKX experience is now provided by entities registered...Published on 21 Feb 2024Updated on 17 Nov 202553What are the advantages of using cross margin and isolated margin?
For example, if you have 10 BTC and several other cryptos in your account, and you use the cross margin mode to open a BTC crypto-margined future, all 10 BTC will be used as margin. If you use the isolated margin mode and open a future with 5 BTC, only those 5 BTC are at risk. If your position faces liquidation, you will only lose the 5 BTC, and the other 5 BTC will remain unaffected. Isolated margin can help reduce risk.2. Advantages of cross margin: Shared margin increases funds utilization.Published on 20 Mar 2023Updated on 3 Feb 202641Why can’t I see or use my crypto balance?
Sometimes, you may notice that your deposited or traded crypto isn’t available for use right away. This can feel frustrating, especially if you’re trying to make a trade quickly or need access to your funds urgently. But don’t worry—this may happen because because of how balances are allocated across accounts or how trades are processed.Published on 14 Oct 2025Updated on 15 Jan 20263What's the Spot Grid bot and how do I use it?
Investment amount: this is the total amount of the selected currency the bot will use to place buy and sell orders across the grids. The maximum amount is usually the available balance in your trading account for the selected currency. Other optional parameters: Trailing up/down: this option allows the bot to automatically adjust the grid as the price moves, improving flexibility and maximizing capital utilization by adapting to market fluctuations.Published on 12 Feb 2025Updated on 17 Nov 202511How do I use the block function in P2P trading?
Thankfully, you can use the block function to control who you want to trade with. If you’ve had an unpleasant experience trading with someone, you can block that particular user. Here are the available block functions: I want to block a userOn the App In P2P trading > Orders, select the user you want to block. In the user's profile, select more icon > My profile > Settings > Blocked. Select Block if you no longer wish to trade with the user 3.Published on 11 Aug 2023Updated on 4 Mar 2026249What's the Spot DCA (Martingale) bot and how do I use it?
Safety order amount: the amount used for each safety order within a cycle. These incremental orders are placed at your configured price steps to lower the average entry price. Max safety orders: determine the maximum number of safety orders the bot can place per cycle. The actual number depends on available funds. Other optional parameters: Amount multiplier: set a multiplier to increase the size of each subsequent safety order as the price moves against the initial order.Published on 12 Feb 2025Updated on 17 Nov 20252How do I use a physical security key to protect my account?
You can use a hardware security key in two main ways:1. Passkey Based Authentication Use your hardware security key to verify your identity during logins and key actions—such as withdrawals—offering an extra layer of security against unauthorized access.Published on 10 Jan 2025Updated on 12 Feb 202616,926