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Apple Pay – Additional Terms
Your Device & Security You are solely responsible for maintaining control of the Apple Pay-enabled device, passcode, Touch ID / Face ID, and any iCloud credentials. If the device is lost, stolen, or compromised, you must remove the Card from Apple Pay. Data Use We receive limited transaction data from Apple (token, merchant name, amount, and date) and use it only to authorise your purchase, prevent fraud, and comply with law. We do not share this data for marketing.Published on 8 Aug 2025Updated on 3 Oct 2025FAQ10Passkey FAQ
Can Apple devices bind multiple passkeys? Each account can only be bound to one passkey.11. Why don't I see 'Use Passkey' or the authentication pop-up on my iPhone? This is usually caused by an incorrect AutoFill & Passwords configuration. Go to Settings > General > AutoFill & Passwords and make sure Passwords is turned on and Authenticator is turned off.12. Why did my passkey stop working after reinstalling the Android app?Published on 19 Mar 2025Updated on 4 Mar 2026FAQ117How do I buy crypto with Apple Pay?
Apple Pay is a secure, contactless mobile payment service by Apple that lets you make purchases using your Apple devices and linked cards. You can now use Apple Pay to buy crypto instantly on our platform—directly from your iPhone or other supported Apple devices. This feature is currently available only to Australia, European Union (EU) and United Arab Emirates (UAE) residents who have completed account verification.Published on 2 July 2025Updated on 2 Mar 2026FAQ5How do I create passkeys? (app)
If you change phones or switch your Apple ID, your existing passkey may stop working and require a reset. Some reset features for iOS users may require iOS 18 or later.Reset passkey If you only have 1 passkey linked to your account, you'll only see the Reset option. This is because your account must always have at least 1 passkey. When you reset it, you'll replace your current passkey with a new one during the process.Published on 16 Aug 2023Updated on 31 Mar 2026FAQ12,919How do I authorize a new device when I log in?
If the device has not logged in within 30 days of being recognized as a different device, you will need to log in again, and it will no longer be considered an authorizable device. To download the OKX app, you can download via: Android: Download via Android/HarmonyOS system methods iOS: Log in to your Apple ID in the App Store, then search for OKX to download.Published on 31 Aug 2023Updated on 16 Mar 2026FAQ13,737How to fix passkey error 50162 on Android devices
Find the passkey(s) Delete the passkey(s) Important note: if you also use OKX Pay, and the OKX Pay passkey works normally, do not delete the passkey labeled "OKX Pay," otherwise you may not be able to use OKX Pay. Return to OKX app and use your account normally. Optional: you can add or create a new passkey again after the deletionPublished on 8 Dec 2025Updated on 26 Dec 2025FAQ1,602Why is my OKX app not working?
This guide explains common causes and practical solutions to help you restore access quickly.Why is my OKX app not working? There are several reasons why the app may stop working or crash.Published on 16 Mar 2026Updated on 31 Mar 2026FAQ2How do I buy crypto with Google Pay?
If you want to find out how you can buy crypto with Apple Pay, visit here.Published on 22 July 2025Updated on 4 Feb 2026FAQ3What can I do if my device is running in an unsafe environment?
It's important to know that having a rooted device can increase your susceptibility to viruses, system instability, and privacy leaks. Android devices do not enable root by default. If a device is rooted, malware could exploit the root privileges to attack the system, creating unnecessary security threats. For this reason, when the OKX app detects that your device is rooted, you will receive a security prompt to help prevent the loss of assets.What should you do?Published on 19 Jan 2023Updated on 12 Feb 2026FAQ298How do I secure my account after detecting unusual activity?
Go to Menu > User center > at Profile, look for Connected accounts > Unlink any social account which is not linked by you.Use a secure device We strongly recommend performing all security-related actions on a trusted device that’s free of malware. If your previous device may be compromised, it’s best to use a secure device for any account recovery or checks to reduce the risk of unauthorized access.Published on 21 Mar 2025Updated on 12 Feb 2026FAQ32How do I link an authenticator app?
There are two ways to get the authenticator app, through the OKX app directly, or by downloading it from your device's app store.Option1: Download app through OKX app Open the OKX app Go to the Main menu and select Profile and Settings Navigate to Security Under Authentication methods, select Authenticator app Follow the prompts to download and begin setupOption2: Download from your device's app store For Apple devices: Search for the authenticator app in the App Store and download it.Published on 29 Aug 2023Updated on 6 Apr 2026FAQ16,028How does futures spread trading work on OKX Liquid Marketplace?
How futures spreads are traded in crypto? Spread trading involves taking two futures positions in opposite directions: one long, one short. The idea is to make money off the price difference between the two futures – which are also called the two legs of the strategy. The profit a trader makes from this trade comes from the price difference, or spread, between those two contracts. That’s why this...Published on 13 Mar 2024Updated on 10 Sept 2025FAQ6My mobile phone isn't working, what should I do?
If your mobile phone isn't working properly, or you've lost access to it, or you can't get SMS codes, try the following:My SMS codes aren’t working on OKX Try these fixes first to check if you can get codes working again: Automate your mobile phone time.Published on 22 Aug 2023Updated on 27 Jan 2026FAQ463My authenticator app isn't working, what should I do?
If your authenticator app isn't working properly or you've lost access to it, try the following.My authenticator codes aren't working on OKX Try these fixes first to check if you can get your app working again: Sync your authenticator app time. For example, authenticator app has this feature under Settings > Time correction for codes > Sync now. Automate your mobile phone time.Published on 11 Aug 2023Updated on 9 Feb 2026FAQ1,992Ramadan lucky draw with OKX!
Apple Airpods Pro 3 price refers to the Apple website and does not include taxes, specifically a Apple Airpods Pro 3 with a retail price of $249 (Physical IPhone will only be offered in Thailand and Indonesia - within capital city area otherwise it will be replaced with USDT voucher) Apple Airpods Pro 3 winners will be reached out via email and given 7 days to claim their prize. If winners do not respond within 7 days, they will forfeit their Apple Airpods Pro 3 rewards.Published on 10 Apr 2023Updated on 17 Nov 2025Announcements