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Serum(SRM) and Net Buy Contest Now Available
Dear valued customers, We are pleased to announce that Serum(SRM)is now listed on OKX. Please take note of the following go-live schedule: 1. SRM Deposit - 03:00 August 14, 2020 (UTC); 2. SRM Spot Trading - (SRM /USDT, SRM/BTC markets) - 05:00 August 14, 2020 (UTC); 3. SRM Withdrawal – 09:00 August 17, 2020 (UTC) You may find more information about the token here: Serum(SRM) 【SERUM(SRM) Net buy contest】 Both new and existing users can participate in this contest by clicking the sign-up button.Published on 14 Aug 2020Updated on 17 Nov 2025AnnouncementsOKX will list Gari Network’s GARI token for spot trading
Chingari provides a crypto-powered creator economy, combining the essences of blockchain and DAO, $Gari token will empower the creators and viewers through its social tools, achieving web3 commerce. Chingari has exceeded 80 million in app downloads. It also helps contributors to monetise their contents, provides creators’ fund and participates in the governance.Published on 18 Jan 2022Updated on 17 Nov 2025AnnouncementsHow do I authorize a new device when I log in?
If your first facial recognition attempt fails, please update your app to the latest version before trying again. This will greatly improve the success rate. Facial recognition on a new device must be performed by the account holder. If you are the account holder but facial verification fails, please try the following. Ensure that the OKX app has permission to access your camera and photo gallery. Update the OKX app and restart your device to clear the cache.Published on 31 Aug 2023Updated on 16 Mar 2026FAQ13,666How do I reset Two-factor authentication (2FA)?
to: What should I do if facial recognition fails?Published on 15 Sept 2023Updated on 3 Mar 2026FAQ6,113Introducing WOO(Woo Network), SIS(Symbiosis Finance) and RAY(Raydium) on OKX Jumpstart
For more details of the project, please refer to: About Symbiosis Finance — the project of OKX Jumpstart Mining 3.Raydium Raydium is an automated market maker (AMM) built on the Solana blockchain which leverages the central order book of the Serum decentralized exchange (DEX) to enable lightning-fast trades, shared liquidity and new features for earning yield. For more details of the project, please refer to: About Raydium — the project of OKX Jumpstart Mining V. Others 1.Published on 12 Dec 2021Updated on 3 Dec 2025AnnouncementsWhat's KYC: What to expect and why it matters?
Here’s what to expect: Faster processing times through automation and AI-driven verification Stronger security with encrypted storage and facial recognition tools Privacy-centric updates that minimize unnecessary data exposure Broader support for global ID types and regional verification options As regulations evolve, so will KYC—and we’re committed to keeping your experience seamless and secure.Published on 24 June 2025Updated on 15 Jan 2026FAQ51How do I create passkeys? (web)
You may be asked to complete facial verification using your mobile device Once verified, you'll be prompted to add a new passkey and follow the on-screen instructions Select Reset to reset your passkeyRemove passkey You can remove a passkey only if you have more than one set up. If your account already has 10 passkeys, you'll need to remove one before adding a new one.Published on 16 Aug 2023Updated on 29 Jan 2026FAQ4,242What can I do if I trigger risk control?
Please complete the facial recognition verification as prompted and submit all required materials. Ensure that the information provided is clear, accurate, and authentic to avoid delays in processing. You may be required to update the app and complete the self-service appeal by following the instructions provided in the email. Important Reminder: If you have already created a wallet, please ensure that you securely back up your wallet’s seed phrase and private key before updating the app.Published on 13 Sept 2023Updated on 26 Jan 2026FAQ1,760How do I create passkeys? (app)
If you remove a passkey without using another passkey to verify (e.g. using 2FA or facial verification instead), the 24-hour restriction will apply. Note: You must complete full security verification, including email verification and Face ID. If you change phones or switch your Apple ID, your existing passkey may stop working and require a reset.Published on 16 Aug 2023Updated on 16 Mar 2026FAQ12,743Why did my identity verification fail?
Face does not match / ID document does not match face recognition Please ensure that your facial features match the uploaded documents and are clearly visible. Make sure your documents include your full name, complete date of birth, and a clear photo of your face. During face recognition, ensure that only one person appears in the frame. Invalid selfies are strictly prohibited. Center your face in the frame and follow the on-screen instructions during selfie detection.Published on 5 Sept 2023Updated on 23 Feb 2026FAQ11,507
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