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Rewrite The System KOL terms and conditions
Terms & Conditions The "Rewrite The System" promotion starts on 15 May 2023 at 00:00 UTC and ends on 15 June 2023 at 23:59 UTC (the "Promotion Period"). This promotion excludes residents from the following jurisdictions: mainland China, Hong Kong, Taiwan and Macau. Only eligible users that: (1) sign up through a valid Affiliate link, (2) complete the requirement within the Promotional Period, (3) sign up through web or mobile, (4) one wallet per device are considered qualified users.Published on May 15, 2023Updated on Nov 17, 202521Why is my deposit/withdrawal suspended?
It's recommended that you pay close attention to our latest announcement for updates on the status and service resume, so you can stay informed and resume operations as soon as possible. You can also reach out to the project's support team if you need further assistance.Projects ceasing operation (Deposit/withdrawal suspension) On the occasion of project ceasing operation due to operational/financial difficulty, we'll suspend or close the deposit and withdrawal of its token.Published on Aug 31, 2023Updated on Jan 26, 2026997What can I do if my device is running in an unsafe environment?
A virtual machine (VM) is software that simulates a complete hardware system, allowing a single physical computer to run multiple operating systems independently and in isolation. Your account may be automatically logged out because the browser environment has changed. We recommend switching to a different browser and trying to log in again.Published on Jan 19, 2023Updated on Feb 12, 2026298Why is my OKX app not working?
Some typical reasons include: Running an outdated app version Using an unsupported operating system version Device memory overload from background apps Temporary bugs or system conflicts Android users may also encounter cache corruption, while iOS users sometimes experience issues after OS updates.How do I fix my OKX app that won’t open? Try these troubleshooting steps in order:1. Restart and update the app Completely close the app (force-quit if possible). Restart your phone or tablet.Published on Mar 16, 2026Updated on Apr 6, 20266What's OKX Security Assistant?
If necessary, consider reinstalling the operating system or performing a factory reset, and seek help from security professionals. If you’re unsure whether a risk item can be safely deleted, prioritize: “Stop loss first (switch to a trusted device) + investigate later (full scan, read descriptions, provide feedback).”Published on Jan 15, 2026Updated on Feb 13, 202619Why is there a minimum amount to deposit BTC?
Reasons: Operational Efficiency: setting a minimum deposit amount reduces the volume of small transactions that can burden the exchange's systems. Smaller transactions may require more resources for processing, affecting overall efficiency. Risk Mitigation: minimum deposit thresholds help mitigate risks associated with fraud and abuse. By discouraging very small deposits, exchanges can reduce the likelihood of malicious activities, such as using the platform for illicit purposes.Published on Oct 15, 2024Updated on Sep 3, 202515Understanding the risks of using digital payment token services
Additionally, customers may have difficulty selling their DPTs in the event of operational or technological issues such as system or platform outages or cyberattacks. To reduce this risk, choose a platform with stronger liquidity and higher trading volume.Published on Jun 17, 2025Updated on Nov 17, 20252How do I use my Smart Account?
One-Click Mining on DeFi Similar to OKX DEX, an AA Smart Account can combine various investment operations, allowing you to execute multiple investments and portfolio adjustments, and other actions with just one click. DApps Interaction When interacting with DApps on the Discover browser and web interface, an AA Smart Account can also enable third-party gas payment and support gas payments in multiple tokens.Published on Aug 30, 2023Updated on Nov 17, 202512,993Why haven’t I received a reply from the blockchain project team?
If you contacted a blockchain project team such as Ethereum and Bitcoin directly and didn’t receive a reply, please note that these projects are independent, public blockchain networks and aren't operated or managed by us. Each blockchain functions as a decentralized system, meaning there's no central support team responsible for individual user requests.How does OKX work with different blockchain networks?Published on Oct 17, 2025Updated on Jan 27, 202613How do I use a physical security key to protect my account?
These devices are designed to offer high security without relying on cloud synchronization and are compatible with OKX's authentication systems. If you'd like to learn how to set up and use your physical security key after purchase, please refer to the official website of the retailer or manufacturer for detailed instructions.Published on Jan 10, 2025Updated on Feb 12, 202618,173What documents are accepted as proof of sources of funds from decentralized finance?
As decentralized finance (DeFi) operates on blockchain technology, it differs significantly from traditional financial systems in how funds are verified. Understanding the acceptable forms of documentation is crucial for individuals and entities engaging in order for them to be able to continue their trading in Centralized Finance (CeFi).Published on Nov 12, 2024Updated on Feb 9, 202653Understanding OKX's Security Fund
This article explains the Security Fund's purpose, structure, funding mechanism, and outlines critical disclaimers regarding its operation.1. What's the Security Fund? The Security Fund is a segregated pool of assets, established and fully owned by OKX. Its sole function is to serve as a financial buffer and a safety net specifically designed to mitigate counterparty risk arising from leveraged trading, including derivatives and futures trading where available.Published on Mar 25, 2026Updated on Apr 17, 20263How do I reset Two-factor authentication (2FA)?
It's not possible to choose which one acts as your primary method, and you won't be able to operate your account if either of your 2FA methods isn't linked.Published on Sep 15, 2023Updated on Apr 16, 20266,202Why can't I join or claim rewards from a campaign?
Campaign eligibility is determined by system checks to ensure fairness and platform security.Published on Jun 10, 2025Updated on Apr 6, 202614,361How do total Profit and Loss (PnL) and Grid profits work for Spot Grid?
To maintain the stability of your bot, the system calculates the maximum amount that can be safely withdrawn. This ensures your bot retains enough balance to keep operating as intended without affecting open or upcoming trades. When you withdraw, the system will provide the highest amount possible that won’t compromise the strategy’s performance.Published on Jun 20, 2025Updated on Nov 26, 202556