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Learn & Earn Campaign that is only for Turkish users event rules
Participation requirements: New or existing user who registered OKX with Turkey as country/region of residence Haven't completed the account verification for your OKX account before participating in the event Each user account and device can only participate in this event once and must meet the following terms and conditions at the same time (Some users may not be able to participate due to applicable regulations or risk control measures).Published on Oct 24, 2023Updated on Feb 9, 202637How do I reverse my trading position with one tap?
More opportunities for fast strategies: perfect for scalpers and breakout traders who depend on rapid decisions and minimal downtime between positions.How do I use one-tap reverse? Go to Trade > Positions Select the position you want to reverse Select the Reverse button (double-arrow icon for App) Note: this feature is available only in One-Way Mode; Hedge Mode isn't supported.Published on Jul 5, 2025Updated on Mar 19, 20269How do I start onboarding as an institutional user?
According to our User Agreement, each individual or corporate entity is allowed to register only one account.This policy is in place to ensure fairness and platform security. If the rule is violated, the platform may suspend or terminate services in accordance with the agreement. If you need further clarification, please contact customer support.Do I need to provide a supplemental confirmation letter in PDF format?Published on Oct 10, 2024Updated on Feb 2, 202652How do I download a P2P order receipt?
It serves as a verifiable record, containing key details such as: Traders' real names Transaction dates Transaction amounts Transaction types Payment details This receipt can be exported in PDF format and is especially useful for clarifying transaction details or verifying counterparties when needed. Sample of a P2P order receipt on our platformHow do I download a P2P order receipt?Published on Dec 17, 2024Updated on Feb 9, 202668How do I submit my proof of address (POA)?
The POA must be a clear photo of your original POA or a PDF file can either be a clear photo of your original POA or a PDF file. The POA must match the residential information you provided during your identity verification. The acceptable types of POA may vary with different jurisdiction.Where should I upload my proof?Published on Sep 5, 2023Updated on Feb 12, 2026853How do I submit my proof of address (POA) in the United Arab Emirates (UAE)?
Please provide a PDF file or a clear photo of the document; screenshots are not accepted. The address on the document should match the residential information you provided during your identity verification. The document must be in your name.Published on May 7, 2024Updated on Nov 17, 20251,109How do I fix errors when submitting my institutional verification?
Note: Document should be an original copy (preferably in PDF file format), clear quality, and smaller than 20MB. Please clear your browser’s cache and cookies, and restart your browser before trying again. Navigate the status of your details via the progress bar Learn more on how you can fix the errors on your Institutional account application here.Published on Oct 10, 2024Updated on Oct 8, 202560How do I submit my proof of address (POA)?
The POA must be a clear photo of your original POA or a PDF file. The POA must match with the residential information you provided during your identity verification. The acceptable types of POA may vary with different jurisdictions.Published on Sep 5, 2023Updated on Feb 23, 20264Why did my identity verification fail?
Required Document–Related Issues ID Already Verified / Duplicate Identity Verification According to platform rules, one set of identity information can only be used to verify and register one account and cannot be used repeatedly. You may contact our customer support team and provide your ID number for further verification and handling. For more details, please refer to: How can I transfer my account if my ID card is occupied?Published on Sep 5, 2023Updated on Apr 6, 202611,527How do I protect my account from Trojan horse takeovers?
If you receive any one-time password (OTP) codes via SMS, don't enter them. Use a clean, secure device to change passwords for all critical accounts Contact our support to secure your account. Begin investigation and recovery only from a trusted device and network Follow up with these steps: Run a full antivirus scan on all devices. Remove unfamiliar apps or software. Check recovery options (email, phone, 2FA) across critical accounts to ensure they remain under your control.Published on May 30, 2025Updated on Feb 5, 202611How do I create passkeys? (web)
You may be asked to complete facial verification using your mobile device Once verified, you'll be prompted to add a new passkey and follow the on-screen instructions Select Reset to reset your passkeyRemove passkey You can remove a passkey only if you have more than one set up. If your account already has 10 passkeys, you'll need to remove one before adding a new one.Published on Jan 19, 2025Updated on Feb 9, 20262How do I create passkeys? (app)
Some reset features for iOS users may require iOS 18 or later.Reset passkey If you only have 1 passkey linked to your account, you'll only see the Reset option. This is because your account must always have at least 1 passkey. When you reset it, you'll replace your current passkey with a new one during the process.Published on Aug 16, 2023Updated on Mar 31, 202612,919How do I create passkeys? (web)
You may be asked to complete facial verification using your mobile device Once verified, you'll be prompted to add a new passkey and follow the on-screen instructions Select Reset to reset your passkeyRemove passkey You can remove a passkey only if you have more than one set up. If your account already has 10 passkeys, you'll need to remove one before adding a new one.Published on Aug 16, 2023Updated on Jan 29, 20264,259Quote sorting
I see multiple Anonymous makers submitting quotes for my RFQ, however after they expire I only see one expired quote with the "ANON" desk ticker. Why does this not show expired quotes by all of the Anonymous makers? In order to help ensure that Makers who wish to remain anonymous are protected, we do not show more than one expired or canceled anonymous quote on the RFQ Board.Published on Jun 30, 2022Updated on Sep 10, 202511Building RFQs
The first leg can be added by tab the "custom strategy" button and selecting one or more instruments from the menu that opens up by tab "B" for "Buy" or "S" for "Sell" next to the instrument and indicating the quantity. Alternatively, the first leg can be added by select on one of the icons in the "Pre-Defined Strategies" section. Some of these are one leg and some are two.Published on Jun 30, 2022Updated on Feb 12, 202630